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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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Popular FAQs
How do I redeem my rewards points?
Reward points can be redeemed against products at the bank's online shopping portal, as Airmiles or in cash value to reduce your amount due. The redemption value of points to Rupees will vary depending on the exchange category.
How do I change my address?
Step 1 -Please visit the nearest IDFC FIRST Bank Branch.
Step 2 -Please carry along any one of the officially valid documents [OVD] - Passport, Driving License, Voter ID, Job Card issued by NREGA, Letter issued by National Population, Register Aadhaar card / E-Aadhaar with you.
Step 3 -The representative will submit the request on your behalf and the details will be changed in 48 hours.
CLICK HERE to locate the nearest IDFC FIRST branch.
How do I download my Loan Interest Certificate?
Step 1 -Log in to NetBanking/Mobile Banking and tap on the ‘Loans’ section on the dashboard.
Step 2 -Select the loan and click on the 'Documents' text mentioned.
Step 3 -From the detailed list of documents, select the ‘Interest Certificate’ option.
It’s done! The file will be downloaded on the device.
CLICK HERE for pictorial view.
How can I check my Loan ECS details?
Step 1 -Log in to your NetBanking/Mobile Banking and click on ‘Loans’.
Step 2 -Select the ‘Loan’ option.
Step 3 -Scroll down on the dashboard to find the ECS details.
CLICK HERE for pictorial view.
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IDFC FIRST Bulletin
Welcome,
Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts the customer first. We are constantly working on ways to serve you better, which is why we provide you with multiple channels to get the support you need.
You can reach out to us by:
To know more about the services related queries visit our FAQs page
If you are making a query for the first time, you can also reach out via our assisted channels
Call us
Email us
Visit us
In case you are dissatisfied with the above channels and would like to escalate an open query, you can contact the Nodal officers below
Nodal Officer
Principal Nodal Officer
If you are not a customer, or have an issue that is not related to any of our products or services, click here
Please note that we can only commit to a turnaround time if you use one of the channels mentioned above.