Customer care hotlineCall 1800 10 888
Reward points can be redeemed against products at the bank's online shopping portal, as Airmiles or in cash value to reduce your amount due. The redemption value of points to Rupees will vary depending on the exchange category.
Step 1 -Please visit the nearest IDFC FIRST Bank Branch.
Step 2 -Please carry along any one of the officially valid documents [OVD] - Passport, Driving License, Voter ID, Job Card issued by NREGA, Letter issued by National Population, Register Aadhaar card / E-Aadhaar with you.
Step 3 -The representative will submit the request on your behalf and the details will be changed in 48 hours.
CLICK HERE to locate the nearest IDFC FIRST branch.
Step 1 -Log in to NetBanking/Mobile Banking and tap on the ‘Loans’ section on the dashboard.
Step 2 -Select the loan and click on the 'Documents' text mentioned.
Step 3 -From the detailed list of documents, select the ‘Interest Certificate’ option.
It’s done! The file will be downloaded on the device.
CLICK HERE for pictorial view.
Step 1 -Log in to your NetBanking/Mobile Banking and click on ‘Loans’.
Step 2 -Select the ‘Loan’ option.
Step 3 -Scroll down on the dashboard to find the ECS details.
CLICK HERE for pictorial view.
We're pretty good at what we do. But don't just take it from us - take it from our customers.
You are welcome to visit our branch as our valued customer
Welcome,
Our vision at IDFC FIRST Bank is to build a technology-driven bank that always puts the customer first. We are constantly working on ways to serve you better, which is why we provide you with multiple channels to get the support you need.
You can reach out to us by:
To know more about the services related queries visit our FAQs page
If you are making a query for the first time, you can also reach out via our assisted channels
In case you are dissatisfied with the above channels and would like to escalate an open query, you can contact the Nodal officers below
Nodal Officer
Principal Nodal Officer
If you are not a customer, or have an issue that is not related to any of our products or services, click here
Please note that we can only commit to a turnaround time if you use one of the channels mentioned above.