Ways to recharge FIRST forward FASTag?

Currently, the program has a one-time fee of ₹200, including service tax. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for more details.

You may visit any of the Point of Sale (POS) locations at Toll Plazas/IDFC FIRST Bank Sales offices to get your tag account created. You may call our FASTag customer care @18002669970 to know more details.

You will need to carry originals, as well as copies of your KYC document. You will also need to submit the following documents along with the application:

• Registration Certificate (RC) of the vehicle
• Passport-size photograph of the vehicle owner
• KYC documents as per the category of the vehicle owner

Our representative will give you an application form, which you need to fill and submit. All required documents should be in the name of the owner of the vehicle. If the car owner is not present at the time of application, the driver will need to submit their photo ID proof. A valid driving license would be sufficient for Address & ID proof.

Yes, you will have to use the lanes demarcated for tag holders. 

You may do a FASTag recharge by making a payment by means of a cheque or online through a Credit Card/Debit Card/NEFT/RTGS, or through Net Banking.

For a single account, your FASTag Login ID cannot be changed. However, you may update your password through the “Change Password” option after logging into your account. The “Change Password” button is available under every menu item.

If you cannot remember your password, click on the “Forgot Password” option at the FASTag login screen. Follow the steps to reset your password and you will be able to log into your account.

Please contact the FASTag customer care help desk by calling 18002669970.

Please contact the FASTag customer care help desk on 18002669970 for the process.

Please contact our Agent/Distributor. You can also make an enquiry on the number mentioned under the “Service Request” page to further know the locations of retail outlets where you can complete your FASTag purchase for the new tags.

Yes, you can do a FASTag recharge online on one tag from another tag under the “Funds Transfer Services”.

Yes, a particular minimum amount is necessary for every tag depending on its vehicle class, or product subscribed. If the tag has an amount that is lesser than the minimum balance, it will not work and will be marked in the ‘Low Balance Tag’ category. You will need to do a FASTag recharge to top up your balance. 

Yes, a FASTag recharge is absolutely safe. Transactions will be done through a secure Electronic Payment gateway.

You will not be able to, as these tags are tamper-proof. You will need to request a new tag. We would recommend not doing a FASTag recharge till you get a new tag for your vehicle. 

Same as above. Customers will need to put in a request for a replacement/refund. 

You will need to contact your Agent/Distributor as soon as possible. You can go online using your FASTag login details to make an enquiry. You can do this on the number mentioned under our “Service Request” page to further know the locations of retail outlets who can replace the damaged tags. 

Yes, a one-time replacement fee of Rs. 200 is applicable for every tag replacement. You will still be able to do a FASTag recharge online from your account to top up your balance. 

You can contact our FASTag customer care help desk. You may also contact your Agent/Distributor. You can go online using your FASTag login details to make an enquiry. You can do this on the number mentioned under our “Service Request” page to further know the locations of retail outlets who can help for issues related with your tag.

Enter the portal with your FASTag login details. A detailed list of transactions for the associated tags/vehicle will be available under the ‘Account Statement’.

Corporate Customers can download Pool Account statement as well*.

You can contact our FASTag customer care help desk. You may also contact your Agent/Distributor. You can go online using your FASTag login details to make an enquiry. You can do this on the number mentioned under our “Service Request” page to further know the locations of retail outlets who can help for issues related with your tag. 

Currently there is no account closing fee applicable.

Yes, the security amount is refundable, along with any remaining balance left in your tag.

Since it is linked to an account, KYC documentation would be required as per the KYC policy of the Issuer Bank. Apart from the KYC documentation, you need to submit the  Registration Certificate (RC) of the vehicle, along with your application.

If the tag is linked to a prepaid account, it can be issued as per the limits defined below:

Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you have completed your FASTag registration, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the affixed tag for the pass scheme.

Note: There is no need to complete a FASTag purchase for any other RFID tag to avail a monthly pass scheme at any toll plaza. The tag already purchased by you will be configured for the pass at the toll plaza.

We are presently operational at 346+ toll plazas across National Highways. The system is interoperable, and if you have completed your FASTag registration, the same tag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the 'Active Toll Plazas' section. Please visit www.ihmcl.com for more details.

You can buy FASTag online to avail the concessions. Once you complete your FASTag purchase, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence, within 10 km of a particular plaza. Once it is verified, you may avail the concession on the tag assigned to your vehicle. You will also be able to do a FASTag recharge online to top up your tag. 

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com. You may also contact the FASTag customer care help desk to lodge a complaint.