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Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Make way for smoother and faster highway rides with FASTag by IDFC FIRST Bank. No more queuing up or waiting for change at toll plazas. In addition to paying tolls, you can use your IDFC FIRST Bank FASTag to pay for your parking and fuel purchases. Recharge online using the FIRSTforward mobile app and unlock convenience and savings on your next road trip.
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The IDFC FIRST Bank FASTag offers multiple benefits. Simply attach the tag to the top of your vehicle’s windscreen and move freely through the toll lanes without stopping. The FASTag sticker automatically deducts the toll when you pass a toll station from your FASTag, saving you time and effort. Read less
Introducing the next evolution in toll payments – FASTag bundled with MAX benefits that offers a range of benefits to make road trips safer and more hassle-free. Say goodbye to vehicle breakdowns and hello to peace of mind with the new FASTag bundled with MAX benefits.
Here are the quick simple steps to purchase a FIRSTforward FASTag online:
Click here to buy a new FASTag, or download the FIRSTforward mobile app
Agree to the FASTag terms and conditions and proceed to verify your Aadhaar
Verify your application by entering the one-time password (OTP) sent to your mobile number
Confirm the details and choose your preferred payment method to complete the transaction
Upon successful payment, your FASTag sticker will be dispatched to your mailing address. You will also receive a customer ID and wallet ID via your registered email and mobile number. Remember to activate your FASTag upon receipt and affix it to your vehicle’s windscreen.
Follow these steps to buy your FASTag offline at the nearest IDFC FIRST Bank branch.
After making the payment, you will receive your FASTag and you can attach it to your windscreen.
Pay etoll.vehicle_number@idfcnetc on any UPI app
Login to your FASTag account on the FIRSTforward app and recharge through credit card, debit card, or net banking
Send a “Hi” to our dedicated WhatsApp number
+91-9555555555
Login to your FIRSTforward mobile app
Give a missed call to the number +91 99902 43331, or
Check your monthly e-statements on your registered mobile number and email address
Send a “Hi” to our dedicated WhatsApp number
+91-9555555555
To apply for an IDFC FIRST Bank FASTag, you need to submit the following documents depending upon your vehicle type:
Use the convenience of a digital FASTag application online and apply from anywhere, anytime. All you need are the following documents:
Registration Certificate (RC) of your vehicle
Permanent Account Number (PAN)
You can also purchase a FASTag physically for your commercial vehicle using the following steps:
• You can get an IDFC FIRST Bank FASTag for your Commercial Vehicle (CV) by visiting a toll plaza or by contacting us at fastagdstsupport@idfcfirstbank.com
• The documents required for IDFC FIRST Bank FASTag are as per the prevailing KYC policy of RBI
• You can get a minimum KYC FASTag or a Full KYC FASTag.
Using IDFC FIRST Bank’s FIRSTforward app can help you access all the information related to your FASTag in a single place. Here are the features of this app:
Instant FASTag recharge
Customers can instantly recharge their FASTags through the FIRST Forward app
Renew or add FASTags
The app also facilitates a convenient renewal of FASTags and the addition of new FASTags
Track your FASTag expenses
You can track your FASTag expenses by checking your monthly e-statements
Update Vehicle Number
The app facilitates a secure login and helps customers update their vehicle number
User-friendliness
Customers can use the FIRSTforward app to check the details of all their registered vehicles at one place
A FASTag is an attachable tag that can be easily affixed to your vehicle’s windscreen. It facilitates automatic payments at toll stations. The tag uses RFID (Radio Frequency Identification) technology to recognise your vehicle at toll plazas and pay toll tax automatically. FASTag readers are attached at the toll booth which scan your FASTag while the vehicle is in motion.
To use a FASTag, simply recharge your FASTag online, move through the toll lane, and the money will automatically get debited from your account.
Toll payments
Fuel payments
Parking
Install your FASTag in 3 quick steps
National Electronic Toll Collection (NETC) is an initiative by the Indian Highway Management Company Ltd., managed by the National Payments Corporation of India. The aim of this programme is to simplify the process of toll payment collection by making it automated. This will make commutation across toll points hassle-free and less chaotic in terms of traffic.
NETC programme, through the FASTag device, employs the RFID (Radio Frequency Identification) technology which enables direct payment of toll charges from the prepaid account linked to it. This is also counted as a Prepaid Payment Instrument as per the RBI guidelines.
With NETC FASTag, you get the benefit of cashless payments along with the comfort of saving time and fuel.
Read our Terms and conditions and schedule of charges for a seamless FASTag experience.
Now get a host of benefits with the IDFC FIRST FASTag Trip Insurance starting at a nominal premium of just ₹5.
How to get FASTag for a new car
Experience hassle-free highway journeys with FASTag – a revolution in toll payments, making travel smoother, eco-friendly, and efficient. Get your FASTag online, stick it securely, and enjoy cashless toll payments.
How to log in to your FASTag account? All you need to know
Discover the ease of FASTag login and unlock a world of convenient toll payments. Learn about its benefits and rules for seamless journeys.
What is FASTag
Discover the ease of FASTag login and unlock a world of convenient toll payments. Learn about its benefits and rules for seamless journeys.
How to get FASTag for a new car
Experience hassle-free highway journeys with FASTag – a revolution in toll payments, making travel smoother, eco-friendly, and efficient. Get your FASTag online, stick it securely, and enjoy cashless toll payments.
IDFC FIRST Bank is India's first 3-in-1 FASTag that offers contactless payments for Toll, Fuel and Parking.
IDFC FIRST Bank FASTag also offers cashback at select HPCL outlets, making it a companion to suit all your travel needs.
FASTag can be purchased immediately from designated point-of-sale(s) over 1000 locations across the highways, including majority of National Highway Toll Plazas. FASTag can also be purchased digitally from our website. You may call our customer care @18002669970 to know more details.
FASTag is presently operational at 700+ national & select state toll plazas across Indian highways. More toll plazas will be brought under the FASTag program in the future.
You will need to carry original as well as copy of your KYC document.
1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner
3. KYC documents as per the category of the vehicle owner:
All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.
A valid driving license would be sufficient for Address & ID proof.
Yes, you will have to use the lanes demarcated for FASTag.
FASTag has a one-time Fee of ₹100 including GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.
Please refer to the details provided in the schedule of charges section.
An option of ‘Forgot user ID/Password ‘is available for user in FIRST Forward app and portal to reset the login ID and Password.
Please contact the help desk on 18002669970 or use customer app/portal to raise a service request for change in contact details.
Yes, your FIRSTforward FASTag can be recharged at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present. Your FIRSTforward FASTag can also be recharged online through WhatsApp, Bharat Bill Pay Service, Credit Card, Debit Card, Net Banking and/or UPI enabled apps, or through our (recommended) FIRSTforward Portal, Android or iOS Apps.
Portal - https://firstforward.idfcfirstbank.com/Login
Android - https://idfcfir.st/etolland/
Your offline purchase of FASTag will be affixed to your vehicles' windshield immediately - no wait needed. When purchased online, your FIRSTforward FASTag will be shipped to your address by registered post, and will be delivered in 3-5 business days.
You can check your FASTag status, review your statement, transfer funds between tags and/or recharge your FIRSTforward FASTag through our FIRSTforward Portal, Android or iOS Apps.
Yes, it is possible. You can transfer the funds using “Funds Transfer” option on the Portal. You can also use the same feature to transfer funds from pool account to tag.
Yes, provided you have more than one vehicle linked to your login ID.
Yes, minimum amount is necessary in every Tag, depending on its vehicle class or subscribed product. If the Tag balance is below the threshold, the tag will be marked as “Low Balance Tag”.
Just message 'Hi' to +91 95555 55555. Our WhatsApp Chat client will guide you through the process.
The same tag cannot be used, as FASTag is tamper proof. The existing tag needs to be closed and a fresh tag needs to be issued for the new vehicle.
You need to submit a written application for Tag closure along with cancelled cheque. The Bank will transfer Security Deposit and balance in the account details shared.
Please contact your Partner to get a replacement tag. Your FIRSTforward FASTag can also be replaced at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present.
Yes, one time replacement fee of ₹ 100 is applicable for every Tag replacement.
FASTag is linked to an account, KYC documentation would be required as per the KYC policy. Apart from the KYC documentation, you need to submit Registration Certificate (RC) of the vehicle along with the application for FASTag. As FASTag is a prepaid account, it can be issued/operated as per below defined limits:
1) Limited KYC FASTag account holder |
2) Full KYC FASTag account holder |
This type of FASTag cannot have more than Rs. 10,000*/- balance. The monthly reload limit is also capped to Rs.10,000/-.Requirements: Minimum KYC details, vehicle RC Copy, |
This type of FASTag account cannot have more than Rs. 1 Lakh balance at a time. There is no monthly reload cap in this account.Requirements: Full KYC details, vehicle RC Copy, Photo of the customer. |
Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the pass scheme on the affixed tag. Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza. Your FASTag will be configured for the pass at the toll plaza.
FASTag is presently operational at 700+ toll plazas across National/select State Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the 'Active Toll Plazas' section. Please visit www.ihmcl.com for more details.
You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com. Become FT agent