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Customer care hotline Call 1800 10 888
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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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Popular FAQs
How do I download my loan repayment schedule?
You can download your loan account statement from our Net / Mobile banking app -
- Login to the Net / Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on documents
- From the available documents, select "Repayment schedule" option and download.
How do I download my Loan account statement?
You can download your loan account statement from our Net/Mobile banking app -
- Login to the Net/Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on documents
- From the available documents, select Account statement and download.
Can I make a pre-payment / part-payment for my loan?
Yes, you can make pre-payment to the loan. By default, part pre-payments impact the tenure. For reduced EMI, you will have to place a formal request through any of our service channels, immediately after making the payment. Customers can pay through Cheque/DD at their nearest loan centre or Liability branch.
To pay through NEFT/RTGS, please follow the below steps:
- Login to the Net Banking and select the NEFT/RTGS menu.
- Add a new beneficiary.
- While adding new beneficiary
- Put loan number as beneficiary account.
- Put IDFB0010217 as the IFSC code.
- Beneficiary name should be “IDFC FIRST Bank Ltd”
- After beneficiary is added, choose NEFT/RTGS option to make payment.
- Capturing the amount to be paid. Submit the NEFT/RTGS payment.
Click here to make a payment.
How do I make overdue payments of my Loan?
You can pay your EMI and overdue payments, if any, through the below mentioned channels -
Customer Portal: click here
- Go to customer support page
- Navigate to Home loans tab
- Select loan "Pay EMI"
Mobile/Net-banking:
- Login to the Net / Mobile banking app, click here
- Navigate to the loans tab and select the loan
- On the Loans dashboard, click on Pay EMI
What is a Mandate?
A mandate is an authorization/consent given by a customer to their bank, allowing it to debit a specified amount from their account as per the loan agreement.
This typically means the automatic deduction of EMIs from customer’s account.
Steps to Cancel a Loan Mandate Via Our Website
Cancelling a loan mandate for closed loan involves a few steps:
a. Click the Customer Service Option (https://www.idfcfirstbank.com/customer-care-sr/customer-service)
b. Click on Mandate Cancelation Option
c. Please verify with your Mobile Number & DOB associated with Loan Account
d. Enter the OTP received in your registered mobile number
e. Select the closed Loan Account for which associated mandate needs cancellation
f. You’ll receive on screen confirmation with a reference number for the Service Request Taken.
g. Confirmation on Service Request will be communicated via SMS in the same registered mobile number associated with Loan Account.
h. For Active Loans, please have revision done in repayment banking details for raising cancellation request.
Alternatively, you choose to contact Customer Care Hotline 1800-10-888 or any Customer Service Channels for Mandate Cancellation
