What's special about us
Enjoy Zero Charges on All Commonly Used Savings Account Services
- About Us
- MD & CEO letter about the bank
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- Our History
- Letter to Shareholders on the 1st Annual Report after Merger
- Letter to Shareholders on the 2nd Annual Report after Merger
- Letter to Shareholders on the 3rd Annual Report after Merger
- Letter to Shareholders on the 4th Annual Report after Merger
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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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How can we help you today?
We're here to solve all your queries
FAQs
When will my CIBIL status be updated after loan closure?
If your loan account is 'Closed' in our records then you can check your CIBIL report or CIBIL score after 45 days from the date of loan closure.
How can I close my Pay Later account?
For quick resolution, you can visit the partner app / website for raising a request for loan closure at partner's end.
Alternatively, if you approach the bank, you can do the following, post clearing all your pending dues -
- Raise a service request here.
Customer Support > Customer Service > Pay Later > Closure/deactivation of account - Contact our Customer Care on our Toll Free Number 1800 10 888 or your nearest IDFC First Bank branch.
What are the schedule of charges for my Pay Later loan account?
You can refer to the FAQs on the partner platform or the Key Fact Sheet (KFS) agreed upon in your loan agreement copy for this information.
If I want to update my KYC of my Pay Later account, what should I do?
For completion/upgrading the KYC of your Pay Later account, please visit the partner platform.
How can I get my Sanction Letter for my Pay Later account?
Follow the below steps for downloading your Sanction Letter from the Mobile App:
- Login to the Mobile banking app
- On the menu, click Customer Service > Loans > My Active Loans > Documents
- Download the Sanction Letter
Creating Proud Customers
We're pretty good at what we do. But don't just take it from us - take it from our customers.
Dear team, I am happy to share my feedback towards the service received from Madhavi garu. She is good and very fast. The service was comfortable I visited the branch to close my two wheeler loan, she explained the ways to close the loan in simple manner. Excellent customer service! SAIDULU NUKALA 9 January 2024
Hi Team, I have visited recently in your branch for loan closure and met your CCE - Rishabh and he helped me on closure with the necessary details and also within the timeframe resolved my queries. After visiting the branch personally CHETAN YADAV 5 January 2024
I am writing to express my sincere appreciation. I am grateful to advice and guidance you have given me along the way. Thank you again and I hope you have a great weekend. 🙏🙏 Mrs MALA KULDEEP 5 January 2024
Thank you for your response, As it stands the matter is resolved after the escalation desk clarified a lot of things which I was not aware off. I am satisfied with the response of the desk, Thank you once again. KANWALJIT SINGH ANAND HUF 3 January 2024
Dear Team, I am happy to share that Mr Jatin Rajput has given me the excellent service, He has disbursed the loan instantly also opened the ac in very less time. I am very happy with IDFC First bank service. JEETENDRA THAKUR 1 January 2024
