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Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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If your loan account is 'Closed' in our records then you can check your CIBIL report or CIBIL score after 45 days from the date of loan closure.
For quick resolution, you can visit the partner app / website for raising a request for loan closure at partner's end.
Alternatively, if you approach the bank, you can do the following, post clearing all your pending dues -
You can refer to the FAQs on the partner platform or the Key Fact Sheet (KFS) agreed upon in your loan agreement copy for this information.
For completion/upgrading the KYC of your Pay Later account, please visit the partner platform.
Follow the below steps for downloading your Sanction Letter from the Mobile App:
Dear team, I am happy to share my feedback towards the service received from Madhavi garu. She is good and very fast. The service was comfortable I visited the branch to close my two wheeler loan, she explained the ways to close the loan in simple manner. Excellent customer service! SAIDULU NUKALA 9 January 2024
Hi Team, I have visited recently in your branch for loan closure and met your CCE - Rishabh and he helped me on closure with the necessary details and also within the timeframe resolved my queries. After visiting the branch personally CHETAN YADAV 5 January 2024
I am writing to express my sincere appreciation. I am grateful to advice and guidance you have given me along the way. Thank you again and I hope you have a great weekend. 🙏🙏 Mrs MALA KULDEEP 5 January 2024
Thank you for your response, As it stands the matter is resolved after the escalation desk clarified a lot of things which I was not aware off. I am satisfied with the response of the desk, Thank you once again. KANWALJIT SINGH ANAND HUF 3 January 2024
Dear Team, I am happy to share that Mr Jatin Rajput has given me the excellent service, He has disbursed the loan instantly also opened the ac in very less time. I am very happy with IDFC First bank service. JEETENDRA THAKUR 1 January 2024
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If you do not receive a satisfactory response to your issue, you may escalate it using the options below:
Escalate to the Nodal Officer
Click here if you are not a bank customer
If you have not received a satisfactory response, you may escalate the issue to the Regional/Nodal Officer
Escalate to the Regional / Nodal Officer
If you have not received a satisfactory response from Regional / National Nodal Officer, please escalate using below option
Escalate to Principal Nodal officer