Notifications

  • As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.

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When will my CIBIL status be updated after loan closure?

If your loan account is 'Closed' in our records then you can check your CIBIL report or CIBIL score after 45 days from the date of loan closure.

How can I close my Pay Later account?

For quick resolution, you can visit the partner app / website for raising a request for loan closure at partner's end. 

Alternatively, if you approach the bank, you can do the following, post clearing all your pending dues - 

  1. Raise a service request here.
    Customer Support > Customer Service > Pay Later > Closure/deactivation of account 
  2. Contact our Customer Care on our Toll Free Number 1800 10 888 or your nearest IDFC First Bank branch.

What are the schedule of charges for my Pay Later loan account?

You can refer to the FAQs on the partner platform or the Key Fact Sheet (KFS) agreed upon in your loan agreement copy for this information.

If I want to update my KYC of my Pay Later account, what should I do?

For completion/upgrading the KYC of your Pay Later account, please visit the partner platform.

How can I get my Sanction Letter for my Pay Later account?

Follow the below steps for downloading your Sanction Letter from the Mobile App:

  1. Login to the Mobile banking app
  2. On the menu, click Customer Service > Loans > My Active Loans > Documents
  3. Download the Sanction Letter

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