FREQUENTLY ASKED QUESTIONS

To open an account online, you need the following handy:

a) Your Aadhaar number

b) The mobile number linked to your Aadhaar number

c) Permanent Account Number (PAN) You also must be residing in any of the cities, that we are present in. These are the cities where IDFC FIRST Bank currently has branches, and we will not be able to open your account if you do not reside in these cities. If you are already a customer of IDFC FIRST Bank, you can continue to transact on your existing account without opening a new account.

You may open only one Aadhaar OTP based account with any bank in India. If you have already opened an Aadhaar OTP based account with any other bank, you cannot open another account with IDFC FIRST Bank or any other bank.

Enter your Aadhaar number and PAN when prompted in our online application page. The UIDAI will sent an OTP to your registered mobile, which you must enter on the online application form. You will also need to fill in a few more personal details, and we will open an account for you.

If your communication address is different from the address mentioned in your Aadhaar card, you still can open the online account. 

Visa Platinum Debit Card features

• Airport Lounge Access in major cities - 1 time every quarter

• Personal Accident Insurance: Free cover (death or permanent disability) of ₹ 35 Lakhs

• Fuel Surcharge Waiver at any petrol pump in the country

• No joining or annual fee loaded with great deals on movies, restaurants, and wellness outlets

• Lost Card Liability: No liability up to a limit of `6 Lakhs

• Purchase Protection: For burglary/theft/damage up to 90 days from the date of purchase up to `1Lakh

After your account is set up, we will send you your Customer ID, Account Number, & IFSC code over email and SMS. Welcome kit will reach you shortly.

You can immediately set-up your own Internet Banking or Mobile Banking user ID and Password. Log in to IDFC FIRST Bank internet banking or download the Mobile App from App store or Playstore to discover what we have to offer - from viewing your profile, to easy funds transfer (IMPS & NEFT), to creating or breaking Fixed Deposits / Recurring Deposits, Bill Payments & more.

To allow you to operate this account without any restriction we need to meet you to complete an in-person verification. IDFC FIRST Bank Branch will call you or please call 1800 419 4332 for fixing an appointment at your convenient time for completing in person verification.

We recommend you meet us to complete the In-Person Verification as soon as possible. It’s a simple process, with minimal documentations. You must complete your In-Person Verification within 6 months from the date of account opening. Your account will be closed, if In-Person Verification is not completed within one year.