Applying for an IDFC FIRST Bank Credit Card? Read these FAQs first

Credit cards offer significant flexibility and convenience in making payments. You can pay your monthly utility bills, shop online, book travel tickets, and do much more with your money. With an IDFC FIRST Bank Credit Card, you can enjoy some additional benefits, such as never-expiring reward points, zero annual charges, contactless transactions, and highly competitive interest rates.

In case you have any doubts or queries with respect to an IDFC FIRST Bank Credit Card, this article is for you.

Below are the answers to some common frequently asked questions concerning credit card activation, international transactions, reward points, and bill payments, among others.

FAQ#1 - What is a contactless credit card?
 

A contactless credit card allows you to make payments at physical outlets with just a tap on the payment machine. It uses Radio Frequency Identification (RFID) technology to transmit payments at point-of-sale (POS) terminals through a chip. You are not required to enter your credit card Personal Identification Number (PIN), Card Verification Value (CVV), or any other details. This results in ultra-fast transactions and shorter queues.

FAQ#2 - How to enable the contactless payment feature on your IDFC FIRST Bank Credit Card?
 

All IDFC FIRST Bank Credit Cards come with the contactless payment feature. However, as per the Reserve Bank of India (RBI) guidelines, this feature is disabled in the cards at the beginning. You can activate it by logging into your internet or phone banking account. You can also contact the IDFC FIRST Bank customer support team to activate your contactless credit card.

FAQ#3 - What steps should you take if your contactless credit card gets lost or stolen?
 

In case your IDFC FIRST Bank Credit Card gets lost or stolen, you must immediately call the customer care hotline at 1800 10 888 to inform the bank about the incident and block your card. You can also log in to your internet or phone banking account to block your credit card. You can then file a complaint for your lost card at your nearest police station before applying for a duplicate credit card. Click here to know the additional steps you can take in such a situation.

FAQ#4 - What is the maximum limit for a contactless credit card transaction?
 

As per the RBI guidelines, the maximum limit for contactless credit card transactions is Rs 5,000. IDFC FIRST Bank allows you to set a limit for contactless transactions on your card within this threshold.

FAQ#5 - Can you carry out international transactions through your credit card?
 

With IDFC FIRST Bank Credit Card, you can carry out online international transactions without any hassles. However, as per the RBI guidelines, you will need to activate this feature on your credit card before the first transaction. You can do so by logging into your internet or phone banking account. You can also set daily transaction limits on your credit card for domestic as well as international transactions.

FAQ#6 - How to change the daily transaction limits on your IDFC FIRST Bank Credit Card?

To set or modify daily transaction limits, you will need to log into your internet banking account and select the “Manage Your Credit Card” option. Alternatively, you can modify your credit card controls by clicking here and entering your credit card number. You can also download the IDFC FIRST Bank phone banking app on your smartphone to modify your credit card’s daily transaction limits.

FAQ#7 - Can you reset your credit card PIN through an ATM?
 

Yes. You can reset your credit card PIN through any of the IDFC FIRST Bank ATMs. All you are required to do is insert your IDFC FIRST Bank Credit Card into the ATM, enter your current PIN, and choose the “Reset/Change PIN” option. You will be asked to enter a One Time Password (OTP) received on your registered mobile number before you can enter and confirm a new PIN.

FAQ#8 - What are the travel and airport lounge benefits associated with your credit card?
 

With IDFC FIRST Bank Credit Card, you can dive into the TravelVerse and get exclusive benefits, such as up to 10% off on flight tickets, up to 20% instant discount on hotel bookings, and up to 10,000 reward points as a referral bonus. You can also earn attractive cashback by using your credit card by transacting with partner merchants, including Booking.com, Yatra, Rapido, Travelyaari, Zoomcar, and Qatar Airways. You can also enjoy complimentary lounge access at several domestic and international airports with selected credit cards.

FAQ#9 - How many reward points can you earn on every transaction?
 

One of the benefits of using a credit card is that you earn reward points on every transaction. With IDFC FIRST Bank Credit Cards, you can earn up to 10X reward points on eligible transactions. For example, by spending Rs 100 on your credit card, you will earn 10 reward points. One reward point is worth Re 0.25.

FAQ#10 - How can you redeem your reward points?
 

You can redeem your reward points to receive exciting gift vouchers from Amazon, Flipkart, Myntra, Big Basket, etc. You can also use them to pay for your next purchase. To redeem your reward points, you will need to visit the IDFC FIRST Bank reward redemption portal and log in using your registered mobile number. You can also call the IDFC FIRST Bank customer care hotline to redeem your reward points.

FAQ#11 - What are the annual maintenance charges for your credit card?
 

Most IDFC FIRST Bank Credit Cards come with zero annual maintenance charges and joining fees. You can ask for a waiver of your annual fees by meeting the minimum spending criteria on your credit card.

FAQ#12 - Can you apply for add-on credit cards for your family members?

IDFC FIRST Bank allows you to apply for add-on credit cards for your family members, including your spouse, siblings, parents, and children. A maximum of three add-on cards can be issued against your primary credit card. You won’t be charged an additional fee for this, and there will be a consolidated statement for all your cards.

FAQ#13 - How can you pay your credit card bills?
 

You can make your credit card payments in several ways. You can sign-up for the auto-debit facility to pay your credit card bills directly from your bank account on a fixed date. You can also log into your internet or phone banking account to pay your credit card bills. You can also drop a cheque at an IDFC FIRST Bank branch. However, it may take two to three working days for clearance.

To conclude
 

There are plenty of credit card benefits if you use it smartly and diligently. You must try to maintain an optimum credit card utilisation ratio and pay all your bills on time. With IDFC FIRST Bank Credit Card, you can get a lifetime free card and enjoy exclusive benefits such as lower interest rates, interest-free ATM withdrawals, up to 10X reward points, and zero annual maintenance charges. 

Disclaimer

The contents of this article/infographic/picture/video are meant solely for information purposes. The contents are generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. The information is subject to updation, completion, revision, verification and amendment and the same may change materially. The information is not intended for distribution or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject IDFC FIRST Bank or its affiliates to any licensing or registration requirements. IDFC FIRST Bank shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information mentioned. Please consult your financial advisor before making any financial decision.