CKYC Registry
Customer care hotline Call 1800 10 888
As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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Populer FAQs
How do I upload my signature?
Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
How do I track service requests which I have already raised?
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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You can download your loan account statement from our Net / Mobile banking app -
You can download your loan account statement from our Net/Mobile banking app -
You can pay your EMI and overdue payments, if any, through the below mentioned channels -
Customer Portal: click here
Mobile/Net-banking:
Yes, you can make pre-payment to the loan. By default, part pre-payments impact the tenure. For reduced EMI, you will have to place a formal request through any of our service channels, immediately after making the payment.
Customers can pay through Cheque/DD at their nearest branch. To locate the nearest branch, click here Find Nearest Branch
Dear customer, the EMI payment dates offered for Home loans is 3rd and 5th of every month.
We are here for you always!
Please let us know how we can help you
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If you do not receive a satisfactory response to your issue, you may escalate it using the options below:
Escalate to the Nodal Officer
Click here if you are not a bank customer
If you have not received a satisfactory response, you may escalate the issue to the Regional/Nodal Officer
Escalate to the Regional / Nodal Officer
If you have not received a satisfactory response from Regional / National Nodal Officer, please escalate using below option
Escalate to Principal Nodal officer