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  • As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.

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Frequently Asked Questions

I have received a communication from bank for downloading the IDFC FIRST Bank(New) App. What should I do?

Click on the link given in the mail to download the IDFC FIRST Bank(New) App from App Store/Google Play Store.

I have downloaded the new app. What to do next?

Please register on the app by filling in the required details. Post setting up MPIN, please log in to the App or Netbanking portal.

I am not able to view the registered billers which were there in the old app. Where can I see those?

We’re working towards ensuring that all your billers registered on the old app are updated on our new IDFC FIRST app so you can enjoy a seamless experience! It may take up to 20 working days before you’re able to see them.

In case you want to make a bill payment now, you can add the biller on the new app by going to "Pay" -> "Pay bills" -> Relevant biller category -> "Pay or add new biller”. Please note that in case you had any autopay bills enabled on the old app, they will continue to be paid on time.

I am unable to see my billers registered for autopay on the new app. What should I do?

We’re working towards ensuring that all your billers registered on the old app are updated on our new IDFC FIRST app. It may take up to 20 working days before you’re able to see them.

Please note that while we bring your billers to you, your autopay bills will continue to be paid on time. Please sit back and relax as you don't have to register those billers again on the new app.

I am facing issue in using the new app. Where can I get the help for the same?

Request you to check FAQ section on the App by clicking on More -> Learn.

Or

You can reach out to customer service executive through More -> Headphone button on Top Right Corner of the screen.

I want to migrate to Old App. What should I do?

We are sorry to hear that, but please make a note that you won't be able to add/view/modify auto pay and registered billers on the Old App.Also, you will miss on delight features available on the new App.

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