Do's

Don’t's

1. Settle the batch on your POS terminal daily.
2. Retain the merchant copy of the charge slip and the invoice of the Transaction for at least one year after the sale to settle any future disputes.
3. Obtain Id proof of the customer for high value transactions.
4. Accept payment only for the Goods and Services delivered to the cardholder for a commercial transaction
5. Accept payments for Memberships upto 1 year only.
6. Ensure that the Transaction value on Charge slip matches the Invoice value. There should be only one card transaction against one invoice.
7. Keep the Customer's Card Information secure.
8. Ensure that the POS machine is maintained in good condition
9. Check for card Security features for any anomaly in Bank name, Visa/Mastercard/Rupay Logo.
10. Compare the card number & name printed on the charge slip with that on the card.
11. Return the card and customer copy of the charge slip to the customer.
12. For all International/High Value card transactions, it is recommended that the merchant compare the signature on the card to the signature on the ID proof. Also check whether the nationality as per ID proof matches with Issuing bank country.
13. Always note down the customer’s address and contact details for future reference.
14. Keep appropriate stock of Paper Roll.

1. Do not Provide cash against the credit cards.
2. Do not swipe your own card or relative’s card on IDFC FIRST Bank POS terminal
3. Do not collect any surcharge/ convenience fees from the cardholder for POS transactions.
4. Do not Split the amounts and swipe multiple times for a single transaction.
5. Do Not use Paper Rolls of any other bank/entity.
6. Do Not store or disclose the card details of the customer to any other third party.
7. Do Not indulge in any Fraudulent/Illegal activity.
8. Do Not Accept any card without Logo of the Bank/Visa/Mastercard/Rupay or with expired validity.
9. Do not Alter or tamper with the POS device.
10. Do not Handover the EDC machine to the card holder, unless the terminal asks for a PIN to be entered.