No, FASTag cannot be used for two wheelers, as they are not tolled at any of the toll plazas in India.

Only one FASTag can be issued against a particular vehicle at any given point of time. Hence, one FASTag cannot be used for two vehicles. If you own more than one car, you have to purchase one tag for each vehicle.

You can close/deactivate your FASTag account through the following channels:

• Calling us on the toll-free number available on our website: https://firstforward.idfcfirstbank.com/login
• Submit a written application for FASTag closure along with a cancelled cheque and a copy of your Aadhaar card. 

Upon succesful closure, the bank will transfer the security deposit and balance to the account details shared.

FASTag is presently operational at 700+ National & select State toll plazas across Indian highways. More toll plazas will be brought under the FASTag program in the future.  To check the list of FASTag enabled plazas, click here . For more details refer NHAI website.

As per the existing rule, vehicle owners living within 20 km radius of toll plazas on national highways can seek exemption from paying toll tax on submission of applications, along with the necessary documents including address proof.

Yes, FASTag has a validity of 5 years from the date of issuance.

You can check your FASTag statement through the 'Statement' section on the FIRSTForward app.

You can update your Email ID or contact number through the 'My Profile' section on the FIRSTForward app.

To update your address, write to us on etollservices@idfcfirstbank.com along with valid address proof (Aadhaar card / Passport/ electricity bill etc.) or you can call us on 18002669970.

You can add a driver and update their contact number against vehicle number through the 'Vehicle details' section on our FIRSTForward app.

A pool account can be used to recharge multiple vehicles linked to it.  Yes, you can enable auto recharge from pool account, provided you have more than one vehicle linked to your login ID.

Yes, it is possible. You can transfer the funds using “Funds Transfer” option on the Portal or "Transfer" option in "Pool Account" section on the FIRSTForward App.

You can enable or disable Fuel services on your FASTag through the 'Fuel Payment' section on the FIRSTForward app.

You can raise a dispute against that transaction through the 'My Disputes' section on the FIRSTForward app. Please note, the dispute can be raised within 45 days from the transaction date.

You can raise a dispute against that transaction through the 'My Disputes' section on the FIRSTForward app. Please note, the dispute can be raised within 45 days from the transaction date.

Debit adjustment is difference in toll fare collected for your vehicle against the Initial debit transaction. You can raise a dispute against that transaction through the 'My Disputes' section on the FIRSTForward app. Please note, the dispute can be raised within 45 days from the transaction date.

Please contact your Partner to get a replacement tag. Your FASTag can also be replaced at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present. You can also call us on 18002669970 to raise a tag replacement request.

Please contact your Partner to get a replacement tag. Your FASTag can also be replaced at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present. You can also call us on 18002669970 to raise a tag replacement request.

It’s simple, just recharge your FASTtag and use it. If the tag has been hotlisted because of negative balance, recharging it will automatically make the FASTag active.

Tags may be blacklisted for various reasons, such as a request from a regulatory authority. Tags that have been blacklisted due to regulatory reason, will become active only if we receive a request from regulatory bodies.

If the amount is debited from your bank account but the recharge is not reflecting in your FASTag, request you to please wait for 48 working hours as the amount will be automatically refunded. In case post 48 working hours amount is not refunded, request you to call us on 18002669970.

The same tag cannot be used. The existing tag needs to be closed and a fresh tag needs to be issued for the new vehicle. You can raise a tag closure request through the 'Self-Service' section of our FIRSTForward app.

You need to submit a tag closure request with us. You can raise the request through the 'Self-Service' section of our FIRSTForward app. The Bank will transfer the Security Deposit and balance in the account details shared.

Please contact your Partner to get a replacement tag. Your FASTag can also be replaced at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present. You can also call us on 18002669970 to raise a tag replacement request. There is a one time replacement fee of ₹ 100 applicable for every Tag replacement.

You can raise a tag closure request through the 'Self-Service' section of our FIRSTForward app.

Pool Account is a customer level identifier created for enabling customers to manage multiple FASTags availed from IDFC FIRST Bank.

Multiple FASTag holders can simply enable and recharge this Pool Account to use the balance across multiple FASTags.

Kindly note that FASTags must be available under a single customer ID with IDFC FIRST Bank to be able to link it to one Pool Account.

Pool Account is enabled by default at the time of procuring an IDFC FIRST Bank FASTag. Kindly note that there is only one Pool Account enabled per Login ID / FASTag Customer ID.

A Pool Account can be operated in two ways : 

a) Autopay Pool Account: All FASTags under the Customer ID will be maintained at “0” / “Zero” balance & as per your FASTag debit requirement, funds will be directly deducted from the Pool Account. Kindly note that you can avail this facility only if you are holding more than 1 FASTag under your Customer ID / Login ID.

b) Manual Pool Account: Under this option you can transfer funds from your Pool Account to your FASTags manually. Kindly note that you will need to monitor individual vehicle FASTag balances manually and a debit will be permitted against sufficient funds available at respective FASTag/s. 

Below actions can be performed between your Pool Account and FASTag/s: 

a) Pool to Tag Transfer:  Funds can be transferred from your Pool Account to any of your FASTag.

b) Tag to Pool Transfer:  Funds can be transferred from your FASTag to your Pool Account. 

c) Tag to Tag Transfer: Funds can be transferred from one FASTag to another FASTag. 

Kindly note that the Pool Account is to facilitate seamless transactions in your FASTags and as per RBI PPI guidelines, interest shall not be payable for funds available in your Pool Account. 

You can enable / disable the Pool Account functionality using the web portal / mobile application as below : 

To change Pool Account Type: 
Profile - > Pool Account Details - > Pool Account Type (Change) 

To recharge Pool Account: 
Recharge - > Chassis/Vehicle No/ Pool Account number - > Select the Pool Account and proceed with the flow of payment. 

To transfer : 
Transfer - > Choose Transfer Type - > Proceed to Transfer

To enable Auto recharge of Pool Account: 
If you are an IDFC FIRST Bank Credit Card holder you also get an option to set up an auto recharge functionality against your Pool Account 

Profile - > Pool Account Details - > Auto Recharge (Toggle On) -> Define the threshold 

The Pool Account is enabled by default when you purchase a FASTag from IDFC FIRST Bank. In case you are holding a single FASTag with our Bank, you will still be shown the Pool Account option to budget for future FASTag purchases from the Bank. 

You need not worry as the Pool Account funds can be easily transferred to your FASTag by using the below option :

Transfer - > Choose Transfer Type (Pool To Tag) - > Proceed to Transfer

Your Pool Account will be automatically closed once you surrender / cancel all your FASTags with IDFC FIRST Bank.