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Enhanced ATM withdrawal and POS spend limits on your FIRST Private Debit Card

Get enhanced limits on your FIRST Private Debit Card. Manage your limits and keep your spends in check. Get notified when spends exceed the limit. Learn more details below

Enhanced ATM withdrawal and POS spend limits on your FIRST Private Debit Card

What are the different limit options I can set for my FIRST Private Debit Card?

With your FIRST Private Debit Card, you can set limits for daily ATM withdrawals and daily purchases.  The maximum limit that you can set is Rs 10,00,000 for daily ATM Withdrawal and Rs 15,00,000 for daily purchases on your FIRST Private Debit Card.

What are the steps to set up the limit for my FIRST Private Debit Card?

You can set limits on your FIRST Private Debit Card by logging in to net banking or mobile application.


We have made a quick guide for your reference. You can download it from here

Are there any limit options for a FIRST Private Debit Card issued to a Minor savings’ account?

Yes! FIRST Private Debit Card comes with special limits for minors. Limits issued to Minor savings' account are:

Maximum daily cash withdrawal limit at ATM -  Rs 25,000

Maximum daily purchase limit -  Rs 25,000

By default, only domestic limits will be enabled for Private Debit Cards issued to minors. Customers can set their own limits within the overall limits by logging on to Net banking or through Mobile application.

How do we set the limits for Minor savings’ account?

Minors above 10 years of age can set their limits by logging on to their Net banking or Mobile Banking account.


For minors below 10 years of age, please reach out to your respective branch to get the changes done.

What are the charges on International transactions?

For any international eCom or POS transaction done using FIRST Private Debit card, there will be a 2% markup charge applied.

Would there be any taxes applicable on my International transactions?

All LRS international transactions including withdrawals through ATM, POS or e-commerce transactions done on Foreign Merchants or sites which offer Dynamic Currency Conversion (DCC) transactions would be subjected to Tax collected at source at applicable rate defined by government of India. You can find the details here

Complimentary Airport Lounge Access

Get complimentary domestic & international airport lounge access and enjoy a premium travel experience with your FIRST Private Debit Card.
Now step into any of our domestic partner lounges along with a companion up to 3 times per calendar quarter. You can also enjoy the luxury of any our international partner lounges up to 2 times per calendar quarter.


You can even bring more guests at an additional cost. Services in your FIRST Wealth Debit Card include – fax, internet and Wi-Fi services, available at the discretion of each lounge operator

Complimentary Airport Lounge Access

What are the special privileges airport lounge access debit cards?

Upon presentation of FIRST Private Debit Card and boarding pass, cardholders can enjoy the following privileges:

  • • Maximum of 4+4 complimentary access for FIRST Private cardholders every calendar quarter at domestic airports*
  • • Maximum of 6 complimentary access for FIRST Private cardholders every calendar quarter at international airports*

 

Please note: Your card will be charged a refundable (within 24 hrs) amount of Rs. 2 for each entry at a domestic airport lounge.
At international lounges, your card will be charged an amount of 35 USD which will be reverted in your account within 10 days.

Paid access: In addition to the complimentary access -cardholders are also entitled to unrestricted (chargeable) access for himself/herself and for his/her accompanying guests.

What are the various food and beverage benefits I can avail?

You can unwind at the airport lounge and indulge in F&B privileges that include

  • • Choice of hot and cold snacks from buffet
  • • Tea / coffee
  • • Unlimited non-alcoholic drinks

 

Please note that additional charge may occur for meal/food/drink items not mentioned in the F&B privileges above as well as for services like Nap, Massage Services, and Spa.

What more privileges I can access at the airport lounge?

There’s always more! Take a moment to relax in luxury and enjoy more privileges that include –

  • • Luxurious seating area
  • • Washrooms
  • • LCD TV
  • • Newspaper / magazines
  • • Free Wi-Fi available at Private locations. (Cardholder needs to check at the reception desk)
  • • Fax, Shower, Internet, and Wi-Fi charges (where applicable) are at the discretion of each lounge operator and the cardholder is responsible for paying these direct to the lounge staff. 

 

Participating Airport Lounges may reserve the right to enforce a maximum stay policy (usually 2 or 3 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended hours.

Which airports offer the lounge benefits?

We are affiliated with 500+ domestic and international airports. You can find here the list of domestic airports and international airports

What all should you check before using the lounge access?

Domestic:

• Ensure that the lounge is part of the complimentary lounge list

• Make sure your debit card is active and domestic offline flags and limits are enabled

• An amount of INR 2 would be debited from account for validation. Please keep the minimum balance so that the transaction is not declined

International:

• Ensure that the lounge is part of the complimentary lounge list

• Make sure your debit card is active and International eCommerce flags and limits are enabled

• An amount of USD 32 would be debited from account for validation. Please keep the minimum balance so that the transaction is not declined. The same amount would be reversed within 10 working days

Insurance cover on your FIRST Private Debit Card

Get free insurance coverage (death or permanent disability) with your FIRST Private Debit Card. We even limit the liability of the cardholder for unauthorized purchases.  Learn more details in the below:

Insurance cover on your FIRST Private Debit Card

What are the types of insurance benefits available?

The various types of insurance and protection covers that come with FIRST Private Debit Card are:

  • • Personal Accident Insurance cover of Rs. 1,50,00,000
  • • Air Accident Insurance cover of Rs. 5,00,00,000
  • • Purchase Protection cover of Rs. 2,00,000
  • • Lost Card Liability cover of Rs. 15,00,000
  • • Fraudulent Cover (i. Theft Of Funds (Unauthorized Digital Transactions), ii. Identity Theft) of Rs. 5,00,000
  • • Trip cancellation Cover of Rs. 1,00,000
  • • Travel Insurance Cover of $10,000

What does Lost Card Liability offer?

With FIRST Private Debit Card you have no liability for unauthorized transactions on Debit Cards on receipt of notification from the card holder.

What are the FIRST Private debit card benefits and eligibility criteria for Personal Card Insurance?

All savings accounts and corporate salary accounts with FIRST Private Debit Card need to meet the following criteria to be eligible for the insurance cover:

  • • Minimum 1 POS* transaction in each month, for previous 3 calendar months, immediately preceding the month of incident & value of each such transaction to be >= Rs. 500 in each of the 3 months.
    Example: If the actual loss (Death / Permanent Total Disability of cardholder) is in the month of April, then there should be at least 1 POS transaction in each of the previous months of Jan, Feb & Mar and the value of each POS transaction in each of the 3 months has to be >/= Rs. 500.
  • • Additional to this, for Air Insurance the Flight ticket booked should be purchased by debiting Card holders IDFC FIRST Bank account.

What are the FIRST Private debit card benefits for Air Accident Insurance?

Get free Air Accident Insurance cover with the FIRST Private Debit Card. To redeem the Air Accident Insurance cover on debit card, customers need to meet the above mentioned eligibility.

Also note that the following terms & conditions will be applicable:

  • • In case customer holds multiple debit cards, claim will be extended on the highest eligible debit card (claim on any one debit card held by customer, subject to criteria being met)
  • • In case customer has multiple accounts with the bank linked to single debit card, the eligibility criteria need to be met on any 1 of the accounts held by the customer and not for a group/set of accounts

What are the features of Purchase Protection?

In case of fire/theft/burglary, the FIRST Private Debit Card offers purchase protection for up to 60 days from the date of purchase for transactions carried out at merchant outlets/online using the card.

What are the benefits of Fraudulent Cover?

i. Theft Of Funds (Unauthorized Digital Transactions): We will cover financial losses incurred by the account holder/ debit/virtual cardholder/digital wallets arising from any online frauds/unauthorised transactions.

ii Identity Theft: We will cover financial losses, credit monitoring costs, defence costs for legal proceedings, card replacement cost arising from the misuse of your personal information on the internet by a third party along with psychological consultation costs for the affected victim.

What are the features of trip cancellation cover?

The Insurer will indemnify the Insured Person for flight cancellation charges if the Insured Person cancels his trip before the onset of the trip due to any of the reasons covered in the T&C

What are the benefits of travel insurance cover?

Travel insurance covers:

  1. Loss of checked in baggage
  2. Delay of checked in baggage
  3. Delay in flight
  4. Missed connecting flight
  5. Loss of passport and travel related documents

What are the terms and conditions I need to know?

  • • Gross Negligence is not covered
  • • Any claim due to deliberate breach of law would not be payable
  • • Claim to be intimated to the Insurer within 60 days of the date of intimation about the fraudulent transaction to the Bank by the customer or the date of loss or date of incidence

 

Please go through detailed Terms, Conditions & Exclusions mentioned here

What are the Insurance offerings on the Debit Cards for Honour FIRST Defence Accounts?

For insurance features, please click hereFor Terms & Conditions, please refer to the following link. For Claim intimation and submission process, refer to the following linkThe aforementioned links are exclusive to Debit Cards for Honour FIRST Defence Accounts.

Road Side Assistance with FIRST Private Debit Card

Get Road Side Assistance with PAN India coverage with your FIRST Private Debit Card. Road side assistance services include breakdown support, tyre change, arrangement of fuel and many more services to help you in situations of emergency.

Road Side Assistance with FIRST Private Debit Card

What are the services included in Road Side Assistance?

Services included in Roadside Assistance are:

  • • Towing of vehicle on breakdown/accident
  • • Arrangement of alternate battery or Jump Start
  • • Tyre Change
  • • Breakdown Support
  • • Taxi benefits on a chargeable basis
  • • Arrangement of spare keys
  • • Arrangement of fuel on a chargeable basis
  • • Extraction or Removal of vehicle
  • • Message relay to relatives/colleagues/emergency numbers
  • • Ambulance Referral

Are there any charges for extraction or removal of vehicle?

In event of vehicle being stuck in a ditch/pit/valley, Global Assure will make the arrangement to get the vehicle retrieved and towed to the nearest authorised service centre at no cost to the Customer. (Free towing to & Fro up to 50 KM).

What services are offered as breakdown support?

In the event Covered Vehicle breaks down due to a minor mechanical / electrical fault / accident and immediate repair on the spot is deemed possible within the scope of services, Global Assure shall assist Customer by arranging for a vehicle technician to reach the breakdown location. Global Assure will bear labor cost and conveyance costs. Cost of Material & Spare Parts if required to repair the vehicle on the spot and any other incidental conveyance to obtain such material & spare parts will be borne by the Customer.

What are the terms and conditions for Roadside Assistance service?

Please refer to the complete terms and conditions for Roadside Assistance on your FIRST Private Debit Card here.

Complimentary Golf Access with FIRST Private Debit Card

Get access to complimentary golf rounds and coaching at our partner golf course with your FIRST Private Debit Card.

Complimentary Golf Access with FIRST Private Debit Card

How many complimentary golf rounds can I avail?

You can avail 1 complimentary golf access per month

How many days/hours in advance do I need to book for a green fee slot or a golf lesson?

You need to book a golf session or a golf game minimum 5 clear days (Excluding the date of play and date of placing the booking) in advance & a maximum of 21 clear days in advance.

How can I avail the facility of complimentary golf rounds?

Please follow the following steps to redeem your complimentary golf rounds:

  • • Visit the link https://teepassindia.thriwe.com/
  • • Sign Up (one-time activity) for the first time and create a User Name and Password
  • • Once User Name and Password is created, you can now log-in and book the Golf Benefit
  • • Once Logged In, the Program details will be mentioned on the home page along with Tabs to “Book your Golf”/ “New Booking” / “Dashboard” / “FAQs” / “T&Cs” / “Contact Us” / “Logout” 

Can I contact the golf course directly or walk into any of the clubs part of the program and get a booking?

No. Under this program you are not allowed to contact the golf clubs/golf courses directly. At all times, please ensure that you have placed a booking with us in advance to avail the benefits of this program. If the procedure mentioned above is not followed, you may be asked to leave the club premises and may not be entertained

Where can I avail my complimentary Golf rounds?

You can avail your complimentary golf rounds at our partner courses/clubs/academies. Please refer to the complete list here.

Complete Terms & Conditions

Please refer to the detailed Terms & Conditions here.

Lifestyle Benefits with FIRST Private Debit Card

Get a luxurious and healthy lifestyle with your FIRST Private Debit Card.

Enjoy below benefits with FIRST Private Debit Card. Click on each to know more.

Lifestyle and Wellness Benefits with FIRST Private Debit Card

Complimentary Concierge Services

Get 24x7 seamless digital personal assistant & lifestyle guide on your FIRST Private Debit Card which helps you gain access to extraordinary experiences each and every day through a curated range of services, amenities and exclusive privileges – across 500 cities worldwide.

Complimentary Concierge Services

What are the various Concierge services provided by FIRST Debit Card?

Concierge service on FIRST Private Debit Card comes in the form of a digital assistant & guide that helps you book and plan travel, provide city guides and give emergency support with a global access.

What kind of bookings can be made using Concierge Service?

With the help of Concierge service, you can easily book adventures, dining reservations, staycations, relaxing spa treatments and golf days.

How does concierge service provide emergency support?

Yes, concierge helps you with medical services and helpline across the world. It also provides accident assistance, support during medical emergencies and helpline support.

How can concierge service be availed?

Concierge service on FIRST Private Debit Card offers 24x7 multi-channel self-booking and access to support via the app, website, email, phone and live chat.

For steps to avail concierge service please click here.

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