mob-head
Get App
close img

Find all the help you need

Scan the QR, get our app, and find help on your fingertips

apple-logo playstore-logo
Download our app
Help Center

Support topics, Contact us, FAQs and more

Explore Personal Banking
Accounts
Deposits
Loans
Wealth & Insure
Payments
Cards
What's special about us
Customer Support
Explore all Credit Cards
Premium Metal
0% Forex & Travel
Lifetime Free
10X Rewards
UPI Cards
Fuel & Utility
Showstopper
Credit Builder
More
Customer Support
Explore NRI Banking
NRI Savings Account
NRI Fixed Deposit
GIFT City
FOREX Solutions
Transfer to NRE
Markets & Beyond
Customer Support
Explore Startup Solutions
Explore Corporate Banking
Corporate Account
Cash Management Services
Supply Chain Finance
Corporate Lending
Treasury
NBFC Financing
Customer Support
BRAVO (Auto Sweep)
Explore Business Banking
MSME Accounts
Trade Services
MSME Loan
MSME Solutions
Debit Card
Offers
Customer Support
Explore GIFT City
About Us
Investors
Careers
IDFC FIRST Academy
ESG

FOLLOW US ON :

Download Now

  • App Store
  • Google Play

Notifications

  • As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.

  • Activate your Credit Card within minutes and enjoy unlimited benefits

    Know More

  • One FASTag, three payments:Toll, fuel and parking

    The only FASTag with triple benefits

    Apply Now

eCommerce Purchase Protection – Offer Details


Description

eCommerce Purchase Protection is a new benefit now available to you as a IDFC FIRST Bank Relationship Cardholder and the same is facilitated by VISA as part of VISA Infinite card proposition. This would give you added protection and peace of mind when shopping online. As long as you make your online purchases using your IDFC FIRST VISA Infinite card, you are now covered for possible losses up to USD $200 or USD $1,000 per claim per annum respectively for any of the following instances:

1. Non-delivery of purchased item after 30 days of scheduled delivery

2. Wrong or incomplete delivery of purchased item

3. Physical damage to the delivered item

How to Redeem

This new benefit provided by AIG and sponsored by Visa requires no pre-registration of your card or purchases. Simply remember to visit the Cardholder Insurance Portal when you need to make a claim, and use your Visa card for every purchase. For more details, please visit https://www-280.aig.com/visa/portal/il-apac/apac/en

Contact Details

In case of any issues, please contact below
Email ID: visaclaims@tataaig.com
Contact: 1800 209 1123

Read more about Products and
Services

Download IDFC FIRST Bank App

  • Download Now