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Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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IDFC FIRST Bank
Mastercard World
Debit Card
IDFC FIRST Bank Mastercard World Debit Card
Complimentary Insurance Coverage*
Free Airport Lounge Access*
Complimentary Insurance Coverage*
Free Airport Lounge Access*
Enjoy higher limits with the convenience of setting limits of own choice via net/mobile banking
With the IDFC FIRST Mastercard World Debit Card, you get to set limits for cash withdrawal as well as purchase.
|
Daily ATM Withdrawals |
Daily Purchases |
World Debit Mastercard® |
₹2,00,000 |
₹6,00,000 |
We have collated an easy guide for your reference. You can download the guide from here
A 2% markup is applicable on the ATM, POS and E-Com transactions. Additionally, there may be a convenience fee or facilitation charge which can be levied by the acquiring ATM on Cash Withdrawals.
All LRS international transactions including withdrawals through ATM, POS or e-commerce transactions done on Foreign Merchants or sites which offer Dynamic Currency Conversion (DCC) transactions would be subjected to Tax collected at source at applicable rate defined by government of India. You can find the details here.
An amount up to INR 10,000/transaction can be withdrawn using your Debit Card on non IDFC FIRST Bank ATMs. On IDFC FIRST Bank ATMs, you can withdraw up to 40 notes/transaction (final amount may depend upon the available denomination and your daily withdrawal limit)
Upgrade your travel experience with complimentary access to Airport Lounges in India with your IDFC FIRST Bank Mastercard World Debit Card
Upon presentation of the Mastercard World Debit Card and boarding pass, cardholders can enjoy the following privileges:
1 complimentary access for IDFC FIRST Bank Mastercard World cardholders every calendar quarter*
Upgrade your travel experience with complimentary access to Airport Lounges in India with your IDFC FIRST Bank Mastercard World Debit Card.
Privileges of lounge access debit card –
Upon presentation of the Mastercard World Debit Card and boarding pass, cardholders can enjoy the following privileges:
You can unwind at the airport lounge and indulge in F&B privileges –
I. Choice of hot and cold snacks from buffet
II. Tea / coffee
III. Unlimited non-alcoholic drinks
Please note that additional charge may occur for meal/food/drink items not mentioned in the F&B privileges above as well as for services like Nap, Massage Services, and Spa.
There’s always more! Take a moment to relax in luxury and enjoy more privileges that includes-
Participating Airport Lounges may reserve the right to enforce a maximum stay policy (usually 2 or 3 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended hours.
Click here to find the list of domestic airports that we are affiliated with.
Please note: Your card will be charged a refundable amount of Rs. 2 for each entry at airport lounge.
Please refer to complete terms and conditions here
Avail from a range of tempting offers which you receive with your IDFC FIRST Bank Mastercard World Debit Card. Take a look at all the deals available on:
• Travel
• Health
• Shopping
• Food & Dining
Get the best of health and financial security with ease! IDFC FIRST Bank offers free insurance on debit card and no liability for unauthorised spends on your card. More information give below
Every IDFC FIRST Bank Mastercard World Debit Card holder gets –
• Lost Card Liability
• Personal Accident Insurance
• Air Accident Insurance
• Purchase Protection
Here are the limits applicable:
Card Variant |
Personal Accident Insurance |
Air Accident Insurance |
Purchase Protection |
Lost Card Liability |
World Debit Mastercard® |
₹35,00,000 |
₹1,00,00,000 |
₹1,00,000 |
₹6,00,000 |
With IDFC FIRST Bank Mastercard World Debit Card you have no liability for unauthorized transactions on Debit Cards on receipt of notification from the card holder.
At IDFC FIRST Bank we offer free insurance cover on debit card (death or permanent disability). To claim your insurance cover on debit card, customers need to meet the below eligibility criteria.
Account & Card Type |
Eligibility Criteria |
All Savings Accounts with Mastercard World Debit Card
|
Minimum 1 POS/eCom transaction in each month, for previous 3 calendar months, immediately preceding the month of incident & value of each such transaction to be >= Rs. 500 in each of the 3 months.
Example: If the actual loss (Death / Permanent Total Disability of cardholder) is in the month of April, then there should be at least 1 POS transaction in each of the previous months of Jan, Feb & Mar and the value of each POS transaction in each of the 3 months has to be >/= Rs. 500. Additional to this, for Air Insurance the Flight ticket booked should be purchased by debiting Card holders IDFC FIRST Bank account. |
Insurer details are given below:
Insurance Company details |
Name: THE NEW INDIA ASSURANCE COMPANY LTD Email id: Sovan.nayak@newindia.co.in Contact Number: 022-26633248 Address: Claims Hub, The New India Assurance Co. Ltd, Mumbai Regional Office -II,2nd Floor, Jeevan Seva Building, S.V.Road, Santacruz West Mumbai-400054 |
Insurance Broker details |
Name: Willis Towers Watson India Insurance Brokers Pvt Ltd Email id: Alpesh.M@wtwco.com Contact Number: 81047 97321 Address: One International Center Unit No. 2002, 20th Floor, Tower 2
|
Bank Contact Person |
Name: Rajesh Kadam Address: Juinagar, Navi Mumbai Landline: 022 49850698 |
Get free Air Accident Insurance cover with the IDFC FIRST Bank Mastercard World Debit Card. To redeem the Air Accident Insurance cover on debit card, customers need to meet the above mentioned eligibility. Following terms & conditions will be applicable:
• In case customer holds multiple debit cards, claim will be extended on the highest eligible debit card (claim on any one debit card held by customer, subject to criteria being met)
• In case customer has multiple accounts with the bank linked to single debit card, the eligibility criteria need to be met on any 1 of the accounts held by the customer and not for a group/set of accounts
In case of fire/theft/burglary, the IDFC FIRST Bank Mastercard World Debit Card offers purchase protection for up to 90 days from the date of purchase for transactions carried out at merchant outlets/online using the card.
• Gross negligence is not covered
• Breach of law is not covered
• Claim should be reported by cardholder / Bank to IL within 30 days from the date of receipt of statement where in the disputed transaction is reflected
• Claim documents to be sent within 30 days from the date of blocking
• Reporting Period - 7 days pre-reporting to the Bank and 7 days post-reporting Cover
• IDFC FIRST Bank only handholds the customer through the insurance claim process. The decision to approve/reject a claim lies completely with the insurer. The terms and conditions of insurance policies attached to your IDFC FIRST Bank debit card are subject to change without prior notice.
Do go through Terms, Conditions & Exclusions mentioned here