IDFC FIRST Bank Sodexo Flexi-Benefit Pass is an innovative employee benefit solution that lets you enjoy all the benefits given by your company on one card. The card comes with a 3-year validity and supports multiple Employee Benefits like Fuel, Telecommunication, Office Wear and much more.

Sodexo Flexi-Benefits Pass is a 100% digital employee benefits solution. Users of this card enjoy the following benefits:

• 100% Paperless reimbursement claims! Simply upload a picture of the bill through the mobile app to raise a reimbursement claim. No more tedious task of collating and submitting paper bills
• One card for all employee benefits. No need to carry different cards for different benefits
• Next-gen mobile app to manage benefits & claims on-the-go. Enjoy features like Dynamic PIN, Card PIN Change, Real-time Balance View and much more.

All IDFC FIRST Bank Sodexo Flexi-Benefits cards are dispatched in an inactive mode for security reasons. The card must be activated before usage.
To activate card online, user should:

• Visit the card activation portal https://activation.sodexobrs.com
• Enter registered email address/ mobile number (as shared with Sodexo)
• Enter the 12-dgit card reference number (mentioned on the Card Welcome Letter)
• Complete KYC using any Officially Valid Document*/ Offline Aadhaar (e-KYC)
• Validate activation code (received on Email/ SMS)
• Complete OTP-based mobile number verification

The Card Reference Number is printed on the Welcome Letter sent as part of the card welcome kit (Physical card). This number is mandatorily required for activating the card; hence make sure that you retain the Welcome Letter until card activation.

If you have lost/ misplaced the welcome letter and did not note down the Card Reference Number (mandatory for card activation), all you need to do is visit the Sodexo card activation portal https://activation.sodexobrs.com

• Select the option ‘Forgot Reference Number’
• Enter your registered mobile number/ email address
• Enter last 4-digits of your 16-digit card number
• Enter Captcha details and click on ‘Get Card Reference Number’

If the details you have entered are correct, you will receive the Card Reference Number details via SMS or email on your registered mobile number or email address.

RBI guidelines specify capturing and validating consumer information for prepaid cards. Documents accepted include Driving License, Passport, Voter’s ID, Offline Aadhaar (e-KYC).

The Sodexo Flexi-Benefit Pass is a B2B card that can be obtained by corporate entities only. A corporate looking to obtain Sodexo Flexi-Benefit Pass can get in touch with IDFC FIRST Bank or Sodexo, send a sales enquiry to Client@India.Sodexo.com or alternatively visit the Sodexo website www.sodexobenefitsindia.com and submit an enquiry for the same online.

The benefits you can avail on this card are decided by your company HR and it might be different for different employees depending on company policy. The limits are also set by the HR. Please reach out to HR for further clarity on your eligibility.

Benefits can be either be on allowance model, where the company loads the benefit account in advance or on reimbursement model where the amount is reimbursed to your benefit account after bills/ claims are approved and payout instruction is placed by your company.

Yes, the card validity is 3 years.

For allowance model: insert the chip at RuPay accepting outlets to use your Non-Meal benefits. Our systems can automatically recognize the type of merchant you are making a payment towards and money will be deducted from the corresponding benefit account.

For reimbursement model: you will need to upload a copy of the bill via the Zeta App. The same will be transferred to your reimbursement account post approval and once payout instruction is placed by your company. This account can be used anywhere on the RuPay network. Money can also be transferred to a personal bank account from the reimbursement account.

Yes, please download and use the Zeta app on your smartphone from Android/ iOS App store to enjoy the following benefits:

• Card Auto-Linking: your card will be automatically linked to the app when you login
• Reset Card PIN: you can reset your card PIN through the app
• SuperPIN: no need to remember your card PIN because you have SuperPIN to your rescue. SuperPIN is a dynamic PIN that is generated every two minutes on your app
• Raise Reimbursement Claims: simply click & upload pictures of your bills to raise reimbursement claims
• Track claims: view real-time status of your reimbursement claims
• Exclusive Offers and Discounts: avail exclusive offers and discounts
• Swipe to Pay: no need to enter OTPs. Simply swipe to authenticate and pay for online purchases
• Block and Unblock Card: cards can be blocked or unblocked as per your needs
• Track Spends: real-time in-app notifications on spends and credits
• Access Transaction History: access transaction history on-the-go

If your employer follows Reimbursement Model for a benefit (e.g.: Fuel, Mobile, Office Wear etc.), you can pay via cash or personal debit/ credit card and upload bills via the Zeta app to raise reimbursement claims.

All claims are evaluated and approved by a back-end team of experts. All approved claims for a period are then accessed by your employer to arrive at your reimbursement amount for the period. This consolidated amount is loaded into your ‘reimbursement account’. This will happen at the end of the reimbursement cycle as defined by your employer.

Since the money will always be loaded into your ‘reimbursement account’ and not the ‘benefit account’, your benefit account balance will always be zero.

You can make a reimbursement claim through the Zeta app by following these simple steps:

• Swipe horizontally on the Zeta app home screen to find the Flexi-Benefits card
• Find your benefit accounts located at the bottom of the screen
• Swipe up to find the required benefit account and click on it (E.g.: if you want to raise a claim for Fuel,
• please click on the Fuel benefit account)
• Click ‘Upload Bills’ from the menu and upload required bills along with the necessary details
• Once your claim is approved by your employer, money will be loaded into your ‘Reimbursement account’

Yes, you can start uploading the bills as and when you spend. Alternatively, you can upload all the bills together at the end of the month, as per the deadline set by your company HR.

No, you can upload only one bill against one claim. However, if the bill size is too large to fit in one picture frame, you may capture the bill in several zoomed images and upload all of the pictures as part of one claim. The idea is to upload an individual bill for every claim.

You will receive a notification on the Zeta app.

This depends on your company policy. If your company has opted for benefit amount to be usable only for a certain period, the balance will lapse as per the frequency defined by your company. If not, the balance will be carried forward to the next month. You can view the spends history on the Zeta App or on web portal for each of the benefits.

Yes. The Flexi-Benefit Pass can be used across all portals accepting RuPay.

Yes, the Sodexo Flexi-Benefits card is a PIN-based card. At the time of making a purchase, the cardholder can complete the transaction by either using the card PIN (that is received as part of card welcome kit) or by using the SuperPIN that can be generated on the Zeta app. This SuperPIN is dynamic and is refreshed every two minutes.

Yes, you will receive SMS alerts from Sodexo for your purchase and load transactions.

Cash withdrawal is not possible.

You can change the card PIN via the Zeta app available on your smartphone.

Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

You can generate a new card PIN using the Zeta app on your smartphone. Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

You can also make payments by simply using the dynamic SuperPIN.

Every time you make a purchase, you will receive an email/ SMS notification stating the updated card balance. You can also view card balance on the Zeta app.

Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

Your Sodexo Flexi-Benefits card comes with the following features to ensure the safety of your card:

• PIN-based Authentication: every transaction needs to be authenticated by a PIN for it to be approved
• SuperPIN: a dynamic PIN that’s valid for one transaction only (select ‘Only SuperPIN’ option on the app)

To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the card together.

If you have lost your card, you can block your card at the earliest to avoid misuse of the card. You can block and unblock your card through the Zeta mobile app.

On loss of the card, it is recommended that you block the card immediately. You can use the Zeta app to temporarily block your card:

• Go to ‘Settings’, click on IDFC Sodexo Flexi-Benefit Pass
• Turn on ‘Block temporarily’

Yes, you will be charged a card replacement fee as mentioned in your welcome letter

Yes, all offers from RuPay will be applicable on your card.

Yes, a card inactive fee as mentioned in your welcome letter will be charged if there is no credit/ debit transactions on the card for 180 days.

• Card Activation Portal – https://activation.sodexobrs.com
• Sodexo Corporate Website – www.sodexobenefitsindia.com
• Client Service – 1800 267 3030/ 1800 103 3030
• Write to Sodexo: consumer@india.sodexo.com
• Link to download Zeta App – https://www.zeta.in/app/