Lost card liability:
The IDFC FIRST Bank Debit Cardholder has no liability for unauthorized transactions on Debit Cards on receipt of notification from the card holder. (Limits applicable as per the below table)**

Personal Accident Insurance:
The IDFC FIRST Bank Debit Card comes with free insurance (death or permanent disability).

Customers need to meet the below eligibility criteria for claiming the Personal Accident Insurance cover, effective 1st May'19.

Account & Card Type

Eligibility Criteria

All Savings Account with Visa Signature Debit Card

Minimum 1 POS* transaction in each month, for previous 3 calendar months, immediately preceding the month of incident & value of each such transaction to be >= Rs. 500 in each of the 3 months.

Example: If the actual loss (Death / Permanent Total Disability of cardholder) is in the month of April, then there should be at least 1 POS transaction in each of the previous months of Jan, Feb & Mar and the value of each POS transaction in each of the 3 months has to be >= Rs. 500.

Corporate Salary Account with Visa Signature Debit Card

All Savings Accounts with Visa Platinum Debit Card

Corporate Salary Accounts with Visa Platinum Debit Card

All Savings Accounts with Visa Classic Debit Card

*POS includes retail point of sale transaction and excludes online transactions using debit card.

Air Accident Insurance::
The IDFC FIRST Bank Debit Card also comes with free Air Accident Insurance cover. Customers need to meet the above eligibility criteria for claiming Air Accident Insurance cover, effective 1st May'19.

Following Terms & Conditions will be applicable:

  1. In case customer holds multiple debit cards, claim will be extended on the highest eligible debit card (claim on any one debit card held by customer, subject to criteria being met)
  2. In case customer has multiple accounts with the bank linked to single debit card, the eligibility criteria need to be met on any 1 of the accounts held by the customer and not for a group/set of accounts

Purchase Protection:The card also carries purchase protection for fire/theft/burglary upto 90 days from the date of purchase for transactions carried out at merchant outlets/online using the card.

You are covered with above insurance policies, the maximum limit of these policies varies basis the variant of your visa debit card, details below.

Card Variant

Personal Accident Insurance

Air Accident Insurance

Purchase Protection

Lost Card Liability

Visa Signature

Rs 25,00,000

Rs 50,00,000

Rs 1,00,000

Rs 4,00,000

Visa Platinum

Rs 15,00,000

Rs 25,00,000

Rs 50,000

Rs 2,00,000

Visa Classic

Rs 2,00,000

-

-

Rs 50,000

**Lost card liability

 

General Conditions:

  1. Gross Negligence is not covered
  2. Breach of law is not covered
  3. Claim should be reported by card holder / Bank to IL within 30 days from the date of receipt of statement where in the disputed transaction is reflected
  4. Claim documents to be sent within 30 days from the date of blocking
  5. Reporting Period - 7 days pre-reporting to the Bank and 7 days post reporting Cover
  6. IDFC FIRST Bank only handholds the customer through the insurance claim process. The decision to approve/reject a claim lies completely with the insurer. The terms and conditions of insurance policies attached to your IDFC FIRST Bank debit card are subject to change without prior notice.

 

Do go through Terms, Conditions & Exclusions carefully , Click Here .

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Contact us

REGISTERED office:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India

Corporate office:

IDFC FIRST Bank Ltd

Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,
India

IDFC FIRST Bank Customers

Toll Free No - 1800 419 4332
Email - Banker@idfcfirstbank.com

Capital First Customers

Toll Free No - 1860 500 9900
Email - Customer.Care@Capitalfirst.Com

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