What's special about us
Enjoy Zero Charges on All Commonly Used Savings Account Services
- About Us
- MD & CEO letter about the bank
- MD & CEO
- Our History
- Letter to Shareholders on the 1st Annual Report after Merger
- Letter to Shareholders on the 2nd Annual Report after Merger
- Letter to Shareholders on the 3rd Annual Report after Merger
- Letter to Shareholders on the 4th Annual Report after Merger
- Board of Directors
- Awards & Accolades
- News Room
- Investors
- Careers
- ESG
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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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Customer FAQs
Post merger
Will there be any change in the servicing of the loan which I had taken from Capital First?
While we are in the process of consolidating the functioning of the two organizations, our customers will continue to get seamless servicing of the loans and can continue to call us on our helpline 1800 10 888.
Shortly, the operations of the two companies will merge and will offer better experience through an integrated mobile app, website, customer contact center and the branch network.
Whom should I reach out to for any queries regarding my current loan from Capital First Ltd.?
For any servicing query or a new product requirement, you can continue to call us on our helpline 1800 10 888.
Will Capital First Branches continue to operate?
All our existing branches will continue to operate as is and we are in the process of merging the branch network with that of IDFC Bank Ltd. to be able to provide higher reach to our customers.
If there is any change in the branch locations, we will duly update our customers and also notify the same on our websites, www.capitalfirst.com / www.idfcfirstbank.com
Will there be any change in the customer's branch?
At present there will be no change in the customer's branch location, however as we merge our branch network, the reachability will increase and any change or enhancement in the branch will be duly communicated to our customers.
What happens if a customer has loan accounts from both Capital First and IDFC Bank?
At present both the loan facilities will continue as per the terms and conditions at the time of availing the loan. Once we merge the operations of the two organizations, both the loans will be serviced through a single window enhancing the customer experience.
For the loans with Capital First Ltd., the loan facility along with all the underlying security interest(s), if any, and all other rights, benefits and privileges of Company under the Loan Agreement and other related Security and financing documents executed with Capital First Ltd./Capital First Home Finance Ltd. on and from 18th December 2018, stand transferred to vest exclusively in and for the benefit of IDFC Bank Ltd.
What will happen to the EBC card/ Slonkit prepaid card/ other co-branded credit cards issued by Capital First?
All the products of Capital First will continue to operate as is and there will be no impact on the Easy Buy Card and Other Co-branded credit card customers. For any queries or concerns, customers can continue to call us on our helpline 1800 10 888.
Do customers need to register the mobile number or email afresh again with IDFC FIRST Bank for availing SMS/statements etc.?
No, Customers do not need to register their mobile number and email IDs again. The SMS alerts and documents will continue to reach to the customers at the details updated with Capital First.
Will the Capital First mobile application change?
At present, Capital First mobile app will continue to function. Once we merge the operations of the two companies, a more comprehensive app will be available for the customers which will certainly enhance the customer experience.
Customers will also be able to choose from an array of offerings from IDFC FIRST Bank which will be including but not limited to Consumer Durable Loans, Personal Loans, Two Wheeler Loans, Business Loans and Mortgage Loans along with unparalleled Fixed Deposit rates, Savings Account with top-of-the-line debit card, customized Wealth Management solutions and much more.
Is it required to change the existing ECS mandates/cheques in favour of IDFC FIRST Bank or do the current ECS/Cheques provided/issued in favour of CFL continue?
No, Customers are not required to change the existing ECS mandates or Post Dated Cheques. All the previous documents will apply and there will be no hindrance in the loan operations.
Will customers be able to pay the EMI through Capital First Website/Mobile application?
Yes, customers can continue to pay the EMIs through the Capital First Website and Mobile Application. Customers can also use the other array of payment options (Available on: https://capitalfirst.com/repayment-options). Any change and enhancements in the payment options will be duly communicated to the customers and updated on our website www.capitalfirst.com / www.idfcfirstbank.com
What happens to the loan applications in process?
All the existing loan applications will be processed as is and there will be no impact on the same. If there are any concerns or queries, you can call us on our helpline 1800 10 888
Will Customer's loan account number change?
At present there will be no change to the customer's loan account number. However as we merge the processes of the 2 organizations, if there is a need to change the loan account numbers, it will be duly communicated to the customer through SMS/Emails/Website.
Is there a need to re-submit the KYC documents?
No, presently, a customer does not need to re-submit the KYC documents. However, as we merge and if a need arises for the new KYC documents, we will reach out to the customers and ensure a seamless experience in the updating process.
Do the customer service numbers change?
Customers can reach out to us at customer service helpline number 1800 10 888. As we progress with the merger, any change will be duly communicated to our customers and will also be updated on the website www.capitalfirst.com / www.idfcfirstbank.com.
Pre merger
Is there any impact for existing IDFC Bank customers?
If you are an existing IDFC bank customer, the merger will have no effect on the terms and conditions or operations of your product holdings.
With this merger, IDFC FIRST Bank is now one stop solution for all banking needs, be it loans, savings or business banking products. Our customers will now have the benefit of availing an array of products include Consumer Durable Loans, Personal Loans, Two Wheeler Loans, Business Loans and Mortgage Loans along with unparalleled Fixed Deposit rates, Savings Account with top-of-the-line debit card, customized Wealth Management solutions and much more.
Can an IDFC Bank customer apply for Capital First products?
Yes, as a customer of IDFC bank, you can now apply for all products of the combined entity IDFC FIRST Bank Limited. The array of products include Consumer Durable Loans, Personal Loans, Two Wheeler Loans, Business Loans and Mortgage Loans along with unparalleled Fixed Deposit rates, Savings Account with top-of-the-line debit card, customized Wealth Management solutions and much more.
Will services continue to be the same as the 2 organizations merge?
Yes, the servicing of your products for both Capital First and IDFC bank customers will be seamless. IDFC customers can reach out to us on 1800 10 888 or visit www.idfcfirstbank.com for any concerns or queries.
As we merge, we are working on a single window for servicing which will certainly enhance the customer experience.
Can I continue using the IDFC Bank mobile app or will I need to download a new version, if so, by when?
IDFC Bank mobile app will continue to function as is. Once we merge the operations of the two organizations, a more comprehensive app will be available for the customers which will certainly enhance the customer experience.
Customers will also be able to choose from an array of offerings from IDFC FIRST Bank which will be including but not limited to Consumer Durable Loans, Personal Loans, Two Wheeler Loans, Business Loans and Mortgage Loans along with unparalleled Fixed Deposit rates, Savings Account with top-of-the-line debit card, customized Wealth Management solutions and much more
What will happen to IDFC Bank branches; will my local branch remain open?
All our branches will continue to operate as is and there will be no change in the opening of the branches. We are in the process of merging the branch network with that of Capital First branches to be able to provide higher reach to our customers. Any changes or additions in the branches will be duly communicated to our customers through our website www.idfcfirstbank.com / www.capitalfirst.com
Will the banking hours / days change?
At present, there is no change in the operational hours of our branches. Any changes in the operational hours will be duly communicated to the customers.
