Customer FAQs

While we are in the process of consolidating the functioning of the two organizations, our customers will continue to get seamless servicing of the loans and can continue to call us on our helpline 1800 10 888.

Shortly, the operations of the two companies will merge and will offer better experience through an integrated mobile app, website, customer contact center and the branch network.

For any servicing query or a new product requirement, you can continue to call us on our helpline 1800 10 888.

All our existing branches will continue to operate as is and we are in the process of merging the branch network with that of IDFC Bank Ltd. to be able to provide higher reach to our customers.

If there is any change in the branch locations, we will duly update our customers and also notify the same on our websites, www.capitalfirst.com / www.idfcfirstbank.com

At present there will be no change in the customer's branch location, however as we merge our branch network, the reachability will increase and any change or enhancement in the branch will be duly communicated to our customers.

At present both the loan facilities will continue as per the terms and conditions at the time of availing the loan. Once we merge the operations of the two organizations, both the loans will be serviced through a single window enhancing the customer experience.

For the loans with Capital First Ltd., the loan facility along with all the underlying security interest(s), if any, and all other rights, benefits and privileges of Company under the Loan Agreement and other related Security and financing documents executed with Capital First Ltd./Capital First Home Finance Ltd. on and from 18th December 2018, stand transferred to vest exclusively in and for the benefit of IDFC Bank Ltd.

All the products of Capital First will continue to operate as is and there will be no impact on the Easy Buy Card and Other Co-branded credit card customers. For any queries or concerns, customers can continue to call us on our helpline 1800 10 888.

No, Customers do not need to register their mobile number and email IDs again. The SMS alerts and documents will continue to reach to the customers at the details updated with Capital First.

At present, Capital First mobile app will continue to function. Once we merge the operations of the two companies, a more comprehensive app will be available for the customers which will certainly enhance the customer experience.

Customers will also be able to choose from an array of offerings from IDFC FIRST Bank which will be including but not limited to Consumer Durable Loans, Personal Loans, Two Wheeler Loans, Business Loans and Mortgage Loans along with unparalleled Fixed Deposit rates, Savings Account with top-of-the-line debit card, customized Wealth Management solutions and much more.

No, Customers are not required to change the existing ECS mandates or Post Dated Cheques. All the previous documents will apply and there will be no hindrance in the loan operations.

Yes, customers can continue to pay the EMIs through the Capital First Website and Mobile Application. Customers can also use the other array of payment options (Available on: https://capitalfirst.com/repayment-options). Any change and enhancements in the payment options will be duly communicated to the customers and updated on our website www.capitalfirst.com / www.idfcfirstbank.com

All the existing loan applications will be processed as is and there will be no impact on the same. If there are any concerns or queries, you can call us on our helpline 1800 10 888

At present there will be no change to the customer's loan account number. However as we merge the processes of the 2 organizations, if there is a need to change the loan account numbers, it will be duly communicated to the customer through SMS/Emails/Website.

No, presently, a customer does not need to re-submit the KYC documents. However, as we merge and if a need arises for the new KYC documents, we will reach out to the customers and ensure a seamless experience in the updating process.

Customers can reach out to us at customer service helpline number 1800 10 888. As we progress with the merger, any change will be duly communicated to our customers and will also be updated on the website www.capitalfirst.com / www.idfcfirstbank.com.