FAQ's

1. What is IDFC FIRST Bank TMW Gift Card?

The IDFC FIRST Bank TMW Gift Card - is a co-branded prepaid card issued by IDFC FIRST Bank Ltd in partnership with TMW Fintech Private Ltd. IDFC FIRST Bank TMW Gift Card provides you the access to shop anywhere in India with no obstacles in acceptance , usage been Offline or Online with help of Rupay Network.

2. How to activate IDFC FIRST Bank TMW Gift Card if you are not tmw user

 

  1. Customer opens tmwpay.com and clicks on gift card section (https://tmwpay.com/Products/gift)
  2. On this page he notices the "Activate Gift Card"
  3. He clicks on "Activate Gift Card" and is taken to gift card activate portal and is asked to enter the following details:
    • Mobile No
    • CIN + last 4 digit of card.
    • Captcha
    • Send OTP
    • OTP confirmation Screen
    • Activate Button
  4. User's gift card is now activated and a screen opens which Prompts Set PIN
  5. He receives an SMS informing him about the Gift card activation.
  6. He now uses the card at a store and receives an SMS about the successful transaction.

 

3. How to activate IDFC FIRST Bank TMW Virtual Gift Card if you are not tmw user

 

  1. Customer opens tmwpay.com and clicks on gift card section (https://tmwpay.com/Products/gift)
  2. On this page he notices the "Activate Gift Card"
  3. He clicks on "Activate Gift Card" and is taken to gift card activate portal and is asked to enter the following details:
    • Mobile No
    • CIN + last 4 digit of card.
    • Captcha
    • Send OTP
    • OTP confirmation Screen
    • Activate Button
  4. User's gift card is now activated and a screen opens which Prompts Set PIN
  5. He receives an SMS informing him about the Gift card activation.
  6. He now uses the card at a store and receives an SMS about the successful transaction.

 

4. If you have used card multiple times and now wants to track transactions and check balance.

  1. User should check the gift card activation instructions and open tmwpay.com and click on gift card section
  2. Click on "Manage Gift Cards"
  3. User will be asked to enter his mobile no and confirm OTP.
  4. Open the Gift Card screen which displays the balance of the card.
  5. User click on "Transactions" option under the card.
  6. This opens all the transaction history till date

5. User has lost his card and wants to stop the card.

  1. User check the gift card activation instructions and opens tmwpay.com and clicks on gift card section
  2. Opens the Gift cards screens
  3. Clicks the "Pause" option under the card.
  4. This pause his gift card.
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Contact us

REGISTERED office:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India

Corporate office:

IDFC FIRST Bank Ltd

Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,
India

IDFC FIRST Bank Customers

Toll Free No - 1800 419 4332
Email - Banker@idfcfirstbank.com

Capital First Customers

Toll Free No - 1860 500 9900
Email - Customer.Care@Capitalfirst.Com

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