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See more detailsCustomer care hotline Call 1800 10 888
As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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How do I upload my signature?
Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
How do I track service requests which I have already raised?
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Nature of default /delay |
Reckoning of Penal Charge |
Penal Charge applicable rate payable monthly* |
1. |
Payment default for: a.Interest/Principal b. irregular due to drawings beyond DP Limit (only Fund Based) c. BG invocation or LC devolvement (as applicable) d. other charges (other than reimbursement) as may be specified
|
Overdue Penal Charge may be charged from the due date till such time as the default amount is paid
|
Penal charge# of 2% p.a. (excluding GST) on default/ overdue amount as applicable.
|
2. |
For any other breach |
Penal Charge to be levied from the date of delay or non-compliance with stipulated covenants till the same are cured/complied with to the satisfaction of the Bank. |
Fund Based – Penal charge# of 2% p.a. (excluding GST) on the Outstanding amount. Non-Fund Based – Nil |
3. |
Non-creation/perfection of security within the timeliness |
Penal Charge due to non-creation of security within the timeliness, and/or fails to comply with any of the covenants relating to the Security to be calculated from expiry of timeline for creation/perfection |
Fund Based – Penal charge# of 2% p.a. (excluding GST) on the Outstanding amount. Non-Fund Based – Nil |
# Penal Charges shall be levied over and above the Applicable Rate of Interest.
*effective from 1st April 2024
GST, as applicable, will be levied on all Charges. The above Penal Charges is subject to be revised from time to time by the Bank, as will be updated on the official website of the Bank.