Fastag Account Related Customer Service FAQs

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What documents are required for a FASTag card?

You will need to carry the original as well as a photocopy of your KYC documents:

Registration Certificate (RC) of the vehicle
Passport size photograph of the vehicle owner
KYC documents as per the category of the vehicle owner:

All required documents for the FASTag should be in the name of the owner of the vehicle. If the vehicle owner is not present at the time of application, the driver must provide photo ID proof. A valid driving licence would be sufficient for address ID proof.

How can I block my FASTag card?

You can block the Tag by calling us on the toll free number available on our website: https://firstforward.idfcfirstbank.com/login.

How can I change my login Id and password?

An option of ‘Forgot user ID/Password ‘is available for user in FIRST Forward app and portal to reset the login ID and Password.

How can I change my contact number / address?

Please contact the help desk on 18002669970 or you can use your login ID & password to change contact details.

When & where will my FASTag be delivered?

Your offline purchase of FASTag will be affixed to your vehicles' windshield immediately - no wait needed. When purchased online, your FIRSTforward FASTag will be shipped to you by registered post, and will be delivered in 3-5 business days.

How can I check my FASTag status?

You can check your FASTag status, review your statement, transfer funds between tags and/or recharge your FIRSTforward FASTag through our FIRSTforward Portal, Android or iOS Apps.

Yes, one time replacement fee of ₹ 100 is applicable for every Tag replacement.