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For us, it’s Always You First

We are committed to solving your queries as soon as possible. We assess all cases in a fair, transparent, and factually correct manner. We believe that you should be privy to why a decision was made pertaining to your case. If you find this lacking in any particular case, please feel free to reach us at any of the below coordinates:

LEVEL 1 ESCALATION
Customer Service Head

Reach at: head.customerservice@idfcfirstbank.com

LEVEL 2 ESCALATION
The Principal Nodal Officer

Ms.T Arora IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India Landmark: Raheja Universal or Honda Service Center

PNO@idfcfirstbank.com | 1800 419 2332

Regional Nodal Offices

List of our regional nodal offices for reference

LEVEL 3 ESCALATION
Our MD & CEO

Reach at: CEO@idfcfirstbank.com

LEVEL 1 ESCALATION
Customer Service Head

Reach at: head.customerservice@idfcfirstbank.com

LEVEL 2 ESCALATION
The Principal Nodal Officer

Ms.T Arora IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706 Maharashtra India Landmark: Raheja Universal or Honda Service Center

PNO@idfcfirstbank.com | 1800 419 2332

Regional Nodal Offices

List of our regional nodal offices for reference

LEVEL 3 ESCALATION
Our MD & CEO

Reach at:CEO@idfcfirstbank.com

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Contact us

REGISTERED office:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India

Corporate office:

IDFC FIRST Bank Ltd

Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,
India

Bank Account Related

For feedback/concerns-
Call us at : 1800-419-4332
Write to us at : banker@idfcfirstbank.com

For escalations-
Call us at : 1800-419-2332
Write to us at : head.customerservice@idfcfirstbank.com

Loan Account Related

For feedback/concerns-
Call us at : 1860-500-9900
Write to us at : customer.care@idfcfirstbank.com

For escalations-
Call us at : 1800-419-2332
Write to us at : head.customerservice@idfcfirstbank.com

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