7 practical tips that can help you keep your clients happy

Strong client relationships are the foundation of a steady and successful business. While it is important that companies improve their products, they often miss out on the minor yet crucial details that can make or break a deal.

If you are running a business and want it to grow to new heights, with extra source of income, here are a few things you can focus on when dealing with clients. 

1. Value your client: 

The first and foremost thing is to understand the importance of your clients. Always listen to what a client has to say and know that a client can add immense value to your business if you let them. And the simplest way to do so is by paying attention to their feedback and suggestions and incorporating them into the project.

2. Understand their objectives: 

Every client has a unique set of goals that you must know about. Once you have understood their requirement and long-term plans, you will be able to deliver a solution or product in a way that helps them understand its value proposition. This can help you build trust and create strong client relationships that thrive on respect and a deep understanding. Ultimately, this benefits your business and the project both parties are working on. 

3. Find out the challenges they face: 

It is crucial to have an open communication channel with your client through open-ended questions. While most businesses focus on getting the job done, they seldom pay attention to the challenges faced along the way. Having conversations with the client can give them a voice to highlight their concerns. Once they do, you get the opportunity to resolve their problems through your products and help them at every step along the way.

4. Be truthful: 

You have to be completely honest about your needs and wants from a client. Ensure that you keep them in the loop at all times. This is a part of maintaining an open communication channel with them. However, it also includes sharing all relevant information and expertise with the client about the project. Tell them the basis of your assessments and judgment, so they know what to expect in the future. This will help you build a stellar reputation because the more they trust you, the more likely it is they will recommend you to other people as well. This can eventually help you build your business.

5. Focus on the solutions: 

One of the keys to successful client relationships is to keep a proactive approach and search for answers instead of dwelling on the issue. Instead of discussing the problem continuously, try to understand their point and present them with a solution to their problems. This approach will ensure client satisfaction as they will feel heard and appreciate your quick response and problem-solving abilities. 

Take IDFC FIRST Bank's MyFIRST Partner Program, for example. This is a unique refer and earn program that lets you connect with people and refer personal loans to them, helping them achieve specific goals. In return, you benefit by earning 1.5% of the disbursal amount for each loan referral. Furthermore, with zero investment and weekly payouts, this is an excellent opportunity to build an alternative career path while offering a monetary solution to those in need of funds. 

6. Anticipate issues in advance: 

While no one likes disagreements, they are often part of business deals. There may be incidents where you and your clients may not see eye to eye on a subject. Anticipating such issues in advance can help you plan better. Before you launch a project and engage with clients, list the likely problems that could crop up in the process and keep the solutions ready. Preempt questions you think they will have and have answers prepared for this. Nip any crisis in the bud to ensure things stay calm and pleasant. 

7. Choose the right project:

It is essential to collaborate on the right project with someone as everyone has a unique need. The project must benefit both parties in the long run. When done right, it leads to faster turnaround time since both parties are interested in the outcome, you can get constructive feedback, and improves the quality of the professional relationship overall that can also turn into word-of-mouth publicity that can help you in your future endeavours.

Strong client relationships can carve the way for you to be successful, grow, expand your network and your business as well. Therefore, be attentive to the people you work with and offer them value in every way possible to keep them happy at all times.

Disclaimer

The contents of this article/infographic/picture/video are meant solely for information purposes. The contents are generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. The information is subject to updation, completion, revision, verification and amendment and the same may change materially. The information is not intended for distribution or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject IDFC FIRST Bank or its affiliates to any licensing or registration requirements. IDFC FIRST Bank shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information mentioned. Please consult your financial advisor before making any financial decision.