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Help CenterSupport topics, Contact us, FAQs and more
Help Center
Support topics, Contact us, FAQs and more
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As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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Want to check your FASTag Statement?
Steps to download statement
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- • Download the FIRSTforward App or click here (www.firstforward.idfcbank.com)
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- • Select Statement option from the Tab.
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- • Select your Vehicle number | Pool account from the drop down.
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- • Select the required date range & Format for statement download.
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- • Select Export to Excel or PDF as per your requirement.
FAQs
How can I purchase a FASTag?
FASTag can be purchased immediately from designated point-of-sale(s) over 1000 locations across the highways, including majority of National Highway Toll Plazas. FASTag can also be purchased digitally from our website. You may call our customer care @18002669970 to know more details.
Is there any validity of my FASTag card?
Yes, FASTag has a validity of 5 years from the date of issuance.
Can FASTag be used on all roads/highways?
FASTag is presently operational at 700+ National & select State toll plazas across Indian highways. More toll plazas will be brought under the FASTag program in the future. To check the list of FASTag enabled plazas, click here.
For more details refer NHAI website.
Do I get a concession if I have a local vehicle?
As per the existing rule, vehicle owners living within 20 km radius of toll plazas on national highways can seek exemption from paying toll tax on submission of applications, along with the necessary documents including address proof.
Can I use one FASTag for 2 vehicles?
Only one FASTag can be issued against a particular vehicle at any given point of time. Hence, one FASTag cannot be used for two vehicles. If you own more than one car, you have to purchase one tag for each vehicle.