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  • As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.

  • Activate your Credit Card within minutes and enjoy unlimited benefits

  • One FASTag, three payments:Toll, fuel and parking

    The only FASTag with triple benefits

FASTag

Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag – FIRSTForward. It’s a simple, reloadable tag, which is affixed to the inside of your car’s windscreen, enabling you to automatically pay for tolls, parking, and more. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. You can buy FASTag online after completing your FASTag registration, and even get a FASTag recharge online at your convenience. Read More

Zoom through toll plazas and fuel stations with IDFC FIRST Bank FASTag – FIRSTforward. Read Less

Terms & Conditions

IDFC FIRST Bank MobileBanking

Download FIRSTForward: Apply for FASTag, check balance, recharge & more

One FASTag, three payments: Toll, fuel and parking

Track your FASTag spends

  • SMS

    SMS Notifications

    Get SMS notifications on your registered mobile number

  • Balance

    Balance Enquiry

    WhatsApp "Hi" to 9555555555

  • Statement

    Monthly E-Statements

    Get a detailed e-statement every month on your registered mobile number and email address

About FASTag

How FASTag Works

Highway Toll Tax counter
  • 1 When passing a toll, go through the FASTag lane
  • 2 Your FASTag will be scanned automatically by the RFID reader
  • 3 The fee will be deducted as per the toll fare
person using fuel nozzle to fuel up a car
  • 1 Download the IDFC FIRST Bank FASTag (FIRSTforward) App and activate fuel payments from the ‘Fuel Payments’ section in the menu
  • 2 At the fuel station, share your mobile number and vehicle registration number (last 4 digits) linked with FASTag
  • 3 Enter OTP received from bank on POS terminal and fuel charges will be deducted from your FASTag account
car parking area
  • 1 When passing a FASTag-enabled parking plaza, go through the FASTag lane
  • 2 Your FASTag will be scanned automatically by RFID reader or handheld reader
  • 3 Fee will be deducted as per the parking fare

NETC | FASTag

National Electronic Toll Collection (NETC) is an initiative by Indian Highway Management Company Ltd., managed by National Payments Corporation of India. The aim of this programme is to simplify the process of toll payment collection by making it automated. This will make commutation across toll points hassle-free and less chaotic in terms of traffic. 

NETC programme, through the FASTag device, employs the RFID (Radio Frequency Identification) technology which enables direct payment of toll charges from the prepaid account linked to it. This is also counted as a Prepaid Payment Instrument as per the RBI guidelines. 

With NETC FASTag, you get the benefit of cashless payments along with the comfort of saving time and fuel.

FIRST Forward Toll & Fuel Payment

FIRST forward FASTag Benefits

Single vehicle owners (applicable to all categories, kinds, makes & type of vehicles)

Pay for fuel & get discount at HPCL petrol pumps

Pay for fuel & get discount at HPCL petrol pumps

Pay for parking at select places only

Pay for parking at select places only

Avail monthly passes with auto-renewal option at toll plaza/ NHAI website

Avail monthly passes with auto-renewal option at toll plaza/ NHAI website

Link your IDFC FIRST Bank Credit card with FASTag for Auto recharge

Link your IDFC FIRST Bank Credit card with FASTag for Auto recharge

Contact less Toll & Fuel Payment

Contact less Toll & Fuel Payment

Single statement with fuel & toll statement

Single statement with fuel & toll statement

For new FASTag registration call 1800 266 9970 | Write to etollservices@idfcfirstbank.com | Visit POS

Corporate vehicle owners (applicable to all categories, kinds, makes & type of vehicles)

Auto top up facility from corporate pool account

Auto top up facility from corporate pool account

Instant discount at HPCL petrol pumps

Instant discount at HPCL petrol pumps

Contactless highway toll & fuel payments

Contactless highway toll & fuel payments

Monthly passes with auto-renewal option at toll plazas/NHAI website

Monthly passes with auto-renewal option at toll plazas/NHAI website

Pay for parking at select places only

Pay for parking at select places only

Single statement for toll & fuel payments

Single statement for toll & fuel payments

For new FASTag registration call 1800 266 9970 | Write to etollservices@idfcfirstbank.com | Concessionaire Login Visit POS 

FEES & CHARGES

Find out about our minimal and transparent fees & charges

View Fees & Charges

fees and charges

Trip Insurance

Now get array of benefits with IDFC FIRST FASTag Trip Insurance starting at nominal premium of Rs 5/- only

View Trip Insurance

Trip insurance

Frequently Asked Questions

What are the benefits of using an IDFC FIRST Bank FASTag?

IDFC FIRST Bank is India's first 3-in-1 FASTag that offers contactless payments for Toll, Fuel and Parking.

IDFC FIRST Bank FASTag also offers cashback at select HPCL outlets, making it a companion to suit all your travel needs.

Can FASTag be purchased immediately?

FASTag can be purchased immediately from designated point-of-sale(s) over 1000 locations across the highways, including majority of National Highway Toll Plazas. FASTag can also be purchased digitally from our website. You may call our customer care @18002669970 to know more details.

Where can the tag can be used?

FASTag is presently operational at 700+ national & select state toll plazas across Indian highways. More toll plazas will be brought under the FASTag program in the future. 

What are the documents needed to apply for an IDFC FIRST Bank FASTag?

You will need to carry original as well as copy of your KYC document.

1. Registration Certificate (RC) of the vehicle.

2. Passport size photograph of the vehicle owner

3. KYC documents as per the category of the vehicle owner:

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

A valid driving license would be sufficient for Address & ID proof.

Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated for FASTag.

How much does it cost to get a FASTag?

FASTag has a one-time Fee of ₹100 including GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.

Are there any other levies like convenience charges applicable?

Please refer to the details provided in the schedule of charges section.

How can I change my login Id and password?

An option of ‘Forgot user ID/Password ‘is available for user in FIRST Forward app and portal to reset the login ID and Password.

How can I change my contact number / address?

Please contact the help desk on 18002669970 or use customer app/portal to raise a service request for change in contact details.

Can I recharge my FASTag at a toll plaza?

Yes, your FIRSTforward FASTag can be recharged at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present. Your FIRSTforward FASTag can also be recharged online through WhatsApp, Bharat Bill Pay Service, Credit Card, Debit Card, Net Banking and/or UPI enabled apps, or through our (recommended) FIRSTforward Portal, Android or iOS Apps.

Portal - https://firstforward.idfcfirstbank.com/login/

Android - https://idfcfir.st/etolland/

iOS - https://idfcfir.st/etollios/

When & where will my FASTag be delivered?

Your offline purchase of FASTag will be affixed to your vehicles' windshield immediately - no wait needed. When purchased online, your FIRSTforward FASTag will be shipped to your address by registered post, and will be delivered in 3-5 business days.

How can I check my FASTag status?

You can check your FASTag status, review your statement, transfer funds between tags and/or recharge your FIRSTforward FASTag through our FIRSTforward Portal, Android or iOS Apps.

Can I transfer funds from one Tag to another?

Yes, it is possible. You can transfer the funds using “Funds Transfer” option on the Portal. You can also use the same feature to transfer funds from pool account to tag.

Can I auto recharge my tag if I keep my pool account funded?

Yes, provided you have more than one vehicle linked to your login ID.

Do I have to maintain the minimum balance in Tag?

Yes, minimum amount is necessary in every Tag, depending on its vehicle class or subscribed product. If the Tag balance is below the threshold, the tag will be marked as “Low Balance Tag”.

How can I recharge my FASTag through WhatsApp?

Just message 'Hi' to +91 95555 55555. Our WhatsApp Chat client will guide you through the process.

If I have sold my old vehicle but want to use same Tag for my new vehicle, so how can I update vehicle details?

The same tag cannot be used, as FASTag is tamper proof. The existing tag needs to be closed and a fresh tag needs to be issued for the new vehicle.

If I am selling my vehicle then what happens to the balance in my FASTag?

You need to submit a written application for Tag closure along with cancelled cheque. The Bank will transfer Security Deposit and balance in the account details shared.

What happens if my Tag gets damaged in an accident?

Please contact your Partner to get a replacement tag. Your FIRSTforward FASTag can also be replaced at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present.

Is there any fee for Tag Replacement?

Yes, one time replacement fee of ₹ 100 is applicable for every Tag replacement.

What documents do I need to submit to get a FASTag?

FASTag is linked to an account, KYC documentation would be required as per the KYC policy. Apart from the KYC documentation, you need to submit Registration Certificate (RC) of the vehicle along with the application for FASTag. As FASTag is a prepaid account, it can be issued/operated as per below defined limits:

1) Limited KYC FASTag account holder

2) Full KYC FASTag account holder

This type of FASTag cannot have more than Rs. 10,000*/- balance. The monthly reload limit is also capped to Rs.10,000/-.Requirements: Minimum KYC details, vehicle RC Copy,

This type of FASTag account cannot have more than Rs. 1 Lakh balance at a time. There is no monthly reload cap in this account.Requirements: Full KYC details, vehicle RC Copy, Photo of the customer.

Can I avail a monthly pass on my FASTag?

Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the pass scheme on the affixed tag. Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza. Your FASTag will be configured for the pass at the toll plaza.

Can a FASTag be used for passage through toll plazas on the state highways?

FASTag is presently operational at 700+ toll plazas across National/select State Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the 'Active Toll Plazas' section. Please visit www.ihmcl.com for more details.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of harassment / misconduct / discourteous / rude behaviour of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com. Become FT agent

More FAQs

MAX Subscription – Privileged services designed just for you

All IDFC FIRST Bank FASTags purchased online come with a pre-bundled MAX membership with benefits up to ₹5000*.

Refuel quicker and easier with FIRSTForward FASTag

One FASTag, three payments:Toll, fuel and parking

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