Through WhatsApp Banking, you can interact with us just like you would with any of our representative.
For instance, you could say - I want to know my balance. And that’s it! You will receive your balance real-time.
To receive important information and transactional messages, opt-in for WhatsApp Banking by sending “Hi” on WhatsApp or calling us on 9555555555 from your registered mobile number, and we will take care of the rest!
Kindly ensure that you call from your Registered Mobile Number (RMN) with an adequate network connection. Please retry calling from your RMN; you will then receive a welcome message on WhatsApp from IDFC FIRST Bank.
Send Hi on WhatsApp and choose Loan and EMI details from the listed menu which will display the detail
If you have fully paid your outstanding loan amount, but the account’s status is still active, please download the Statement of Account (SOA) on WhatsApp. Please check your SOA for any due charges. This could be why your account is not closed. Once you pay all due charges, your loan account will close.
Send Hi and choose EBC Card Details from the listed Menu. Here you will find its unutilised limit aount and status, which could be 'blocked' or 'active'
As our consumer durable loan customer, you can check the status of your Easy Buy Card (EBC) by typing '2' in the chat window, for 'Easy Buy Card details'. Here, you will find its unutilised limit amount and status, which could be ‘blocked’ or ‘active’.
Yes, with WhatsApp for banking, you can check a minor’s bank account details if your registered phone number is mapped to the Minor Account.
You will receive an SMS confirmation once the request is executed. Please note: Stop Cheque and Block Card are immediate service requests.
No, there are no additional charges for using WhatsApp banking. However, existing charges are applicable for service requests as per the schedule of charges.