Claims

• In case you need to make a claim, just call our toll free number 1800 2666 or send an email to customersupport@icicilombard.com
• Alternatively, you could write to the company at the following address:
  • Retail Claims,
  • ICICI Lombard Healthcare,
  • ICICI Bank Tower, 9th Floor, Plot No. 12, Financial District,
    Nanakram Guda, Gachibowli, Hyderabad - 500032,
    Andhra Pradesh
• Once we receive your claim intimation, our team will guide you on the further steps towards its settlement
• You will then be required to submit the necessary information, assistance and proofs in connection with the claim
• ·Standard List Of Documents

                  Documents required for processing a claim

                        1. Claim form duly filled and signed by nominee

                        2. Policy copy

                        3. Attested / Original FIR

                        4. Attested / Original (post-mortem) report

                        5. Attested / Original death certificate

                        6. Medical / Hospital report

                        7. Discharge card

                        8. Indemnity cum declaration bond

                        9. No Objection Certificate

                      10. Any other document as may be required by the company

                 Documents required for permanent total disablement (PTD) claim arising due to accident

                       1. Claim form duly filled and signed by the claimant

                       2. Attested copy of FIR

                       3. Doctor's certificate of disability

                       4. Photograph of the injured reflecting disablement

                       5. Original medical bills with prescriptions/treatment papers

                       6. Any other document as may be required by the company

                 Documents required for accidental hospitalisation expenses reimbursement

                       1. Policy copy

                       2. Claim form duly filled and signed by claimant

                       3. FIR and Panchnama wherever applicable (original or certified copies)

                       4. Medical and investigation report and bills

                       5. Discharge card

                       6. Any other document as may be required by the company

Exclusions¹⁰

• Permanent exclusions

  Claims arising from death, injury or disablement of insured person as a result of:

  • Intentional self-injury, suicide or attempted suicide
  • Any injury existing before the policy start date as stated in part I of the schedule to this policy, whether or not if the same has been treated, or for which medical advice, diagnosis, care or treatment has been sought before the commencement of this policy
  • Whilst under the influence of intoxicating liquor or drugs
  • Whilst engaging in aviation or ballooning, or whilst mounting into, or dismounting from or travelling in any balloon or aircraft other than as a passenger (fare-paying or otherwise) in any duly licensed standard type of aircraft anywhere in the world
  • Directly or indirectly caused by venereal disease 
  • Arising or resulting from the insured committing any breach of the law with criminal intent
  • War, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, rebellion, revolution, insurrection, mutiny, military or usurped power, seizure, capture, arrests, restraints and detainment of all kinds
  • Nuclear weapon induced treatment
  • Childbirth or pregnancy or in consequence thereof