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  • As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.

  • Activate your Credit Card within minutes and enjoy unlimited benefits

  • One FASTag, three payments:Toll, fuel and parking

    The only FASTag with triple benefits

Get FASTag.
Unlock Convenience.

The all-in-one solution for seamless
payments on the road!

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Overview

Make way for smoother and faster highway rides with FASTag by IDFC FIRST Bank. No more queuing up or waiting for change at toll plazas. In addition to paying tolls, you can use your IDFC FIRST Bank FASTag to pay for your parking and fuel purchases. Recharge online using the FIRSTforward mobile app and unlock convenience and savings on your next road trip.
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The IDFC FIRST Bank FASTag offers multiple benefits. Simply attach the tag to the top of your vehicle’s windscreen and move freely through the toll lanes without stopping. The FASTag sticker automatically deducts the toll when you pass a toll station from your FASTag, saving you time and effort. Read less

max

FASTag with MAX features

Introducing the next evolution in toll payments – FASTag bundled with MAX benefits that offers a range of benefits to make road trips safer and more hassle-free. Say goodbye to vehicle breakdowns and hello to peace of mind with the new FASTag bundled with MAX benefits.

  • Zero minimum balance and
    security deposit
    requirements
  • PUC Reimbursement up to
    ₹200
  • Vehicle breakdown
    assistance
  • Complimentary fuel and fuel delivery services up to ₹500 during a vehicle breakdown

How to buy your FASTag

Here are the quick simple steps to purchase a FIRSTforward FASTag online:

Upon successful payment, your FASTag sticker will be dispatched to your mailing address. You will also receive a customer ID and wallet ID via your registered email and mobile number. Remember to activate your FASTag upon receipt and affix it to your vehicle’s windscreen.

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Follow these steps to buy your FASTag offline at the nearest IDFC FIRST Bank branch.

After making the payment, you will receive your FASTag and you can attach it to your windscreen.

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Check Balance and Recharge

There are four ways to recharge your IDFC FIRST Bank FASTag:

op1

Option 1

Pay etoll.vehicle_number@idfcnetc on any UPI app

op2

Option 2

Login to your FASTag account on the FIRSTforward app and recharge through credit card, debit card, or net banking

op3

Option 3

Send a “Hi” to our dedicated WhatsApp number
+91-9555555555

You can check your FASTag balance in multiple ways:

bal1

Option 1

Login to your FIRSTforward mobile app

bal2

Option 2

Give a missed call to the number +91 99902 43331, or

bal3

Option 3

Check your monthly e-statements on your registered mobile number and email address

op4

Option 4

Send a “Hi” to our dedicated WhatsApp number
+91-9555555555

documentation

How to Apply?

To apply for an IDFC FIRST Bank FASTag, you need to submit the following documents depending upon your vehicle type:

Personal Vehicle

Use the convenience of a digital FASTag application online and apply from anywhere, anytime. All you need are the following documents:

Registration Certificate (RC) of your vehicle

Permanent Account Number (PAN)

Commercial Vehicle

You can also purchase a FASTag physically for your commercial vehicle using the following steps:

    • You can get an IDFC FIRST Bank FASTag for your Commercial Vehicle (CV) by visiting a toll plaza or by contacting us at fastagdstsupport@idfcfirstbank.com

    • The documents required for IDFC FIRST Bank FASTag are as per the prevailing KYC policy of RBI

    • You can get a minimum KYC FASTag or a Full KYC FASTag.

Know More

Manage FASTag with the FIRSTforward App/ Portal

Using IDFC FIRST Bank’s FIRSTforward app can help you access all the information related to your FASTag in a single place. Here are the features of this app:

How FASTag Works

A FASTag is an attachable tag that can be easily affixed to your vehicle’s windscreen. It facilitates automatic payments at toll stations. The tag uses RFID (Radio Frequency Identification) technology to recognise your vehicle at toll plazas and pay toll tax automatically. FASTag readers are attached at the toll booth which scan your FASTag while the vehicle is in motion.

To use a FASTag, simply recharge your FASTag online, move through the toll lane, and the money will automatically get debited from your account.

Toll payments

  • When passing a toll, go through the FASTag lane
  • Your FASTag will be scanned automatically by the RFID reader
  • The fee will be deducted as per the toll fare

Fuel payments

  • Download the IDFC FIRSTforward app and activate fuel payments from the ‘Fuel Payments’ section in the menu
  • At the fuel station, share your mobile number and vehicle registration number (last 4 digits) linked with FASTag
  • Enter the OTP received from bank on POS terminal and fuel charges will be deducted from your FASTag account

Parking

  • When passing a FASTag-enabled parking plaza, go through the FASTag lane
  • Your FASTag will be scanned automatically by RFID reader or handheld reader
  • Fee will be deducted as per the parking fare

Install your FASTag in 3 quick steps

  • Peel off the protective film from your FASTag Sticker
  • Apply FASTag sticker to the top of your windscreen. Do not try to remove or reposition the sticker
  • Now run past the toll lane without hassles

NETC | FASTag

National Electronic Toll Collection (NETC) is an initiative by the Indian Highway Management Company Ltd., managed by the National Payments Corporation of India. The aim of this programme is to simplify the process of toll payment collection by making it automated. This will make commutation across toll points hassle-free and less chaotic in terms of traffic. 

NETC programme, through the FASTag device, employs the RFID (Radio Frequency Identification) technology which enables direct payment of toll charges from the prepaid account linked to it. This is also counted as a Prepaid Payment Instrument as per the RBI guidelines. 

With NETC FASTag, you get the benefit of cashless payments along with the comfort of saving time and fuel.

IDFC FIRST Bank FASTag Benefits

Individual
  • Single vehicle owners (applicable to all categories, kinds, makes & types of vehicles)
  • Pay for fuel & get a discount at HPCL petrol pumps
  • Pay for parking at select places
  • Avail monthly passes with an auto-renewal option at the toll plaza/ NHAI website
  • Link your IDFC FIRST Bank Credit Card with FASTag for Auto recharge
  • Contactless toll and fuel payments
  • Single statement for fuel and toll transactions
Corporate
  • Corporate vehicle owners (applicable to all categories, kinds, makes & types of vehicles)
  • Auto top-up facility from the corporate pool account
  • Instant discount at HPCL petrol pumps
  • Contactless highway toll & fuel payments
  • Monthly passes with an auto-renewal option at toll plazas/NHAI website
  • Pay for parking at select places only
  • Single statement for toll & fuel payments

Where you can use your FASTag

Toll plazas

Fuel Station

Parking locations

Read our Terms and conditions and schedule of charges for a seamless FASTag experience.

Trip Insurance

Now get a host of benefits with the IDFC FIRST FASTag Trip Insurance starting at a nominal premium of just ₹5.

FASTag Blogs

Frequently Asked Questions

What are the benefits of using an IDFC FIRST Bank FASTag?

IDFC FIRST Bank is India's first 3-in-1 FASTag that offers contactless payments for Toll, Fuel and Parking.

IDFC FIRST Bank FASTag also offers cashback at select HPCL outlets, making it a companion to suit all your travel needs.

Can FASTag be purchased immediately?

FASTag can be purchased immediately from designated point-of-sale(s) over 1000 locations across the highways, including majority of National Highway Toll Plazas. FASTag can also be purchased digitally from our website. You may call our customer care @18002669970 to know more details.

Where can the tag can be used?

FASTag is presently operational at 700+ national & select state toll plazas across Indian highways. More toll plazas will be brought under the FASTag program in the future. 

What are the documents needed to apply for an IDFC FIRST Bank FASTag?

You will need to carry original as well as copy of your KYC document.

1. Registration Certificate (RC) of the vehicle.

2. Passport size photograph of the vehicle owner

3. KYC documents as per the category of the vehicle owner:

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

A valid driving license would be sufficient for Address & ID proof.

Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated for FASTag.

How much does it cost to get a FASTag?

FASTag has a one-time Fee of ₹100 including GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.

Are there any other levies like convenience charges applicable?

Please refer to the details provided in the schedule of charges section.

How can I change my login Id and password?

An option of ‘Forgot user ID/Password ‘is available for user in FIRST Forward app and portal to reset the login ID and Password.

How can I change my contact number / address?

Please contact the help desk on 18002669970 or use customer app/portal to raise a service request for change in contact details.

Can I recharge my FASTag at a toll plaza?

Yes, your FIRSTforward FASTag can be recharged at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present. Your FIRSTforward FASTag can also be recharged online through WhatsApp, Bharat Bill Pay Service, Credit Card, Debit Card, Net Banking and/or UPI enabled apps, or through our (recommended) FIRSTforward Portal, Android or iOS Apps.

Portal - https://firstforward.idfcfirstbank.com/Login

Android - https://idfcfir.st/etolland/

iOS - https://idfcfir.st/etollios/

When & where will my FASTag be delivered?

Your offline purchase of FASTag will be affixed to your vehicles' windshield immediately - no wait needed. When purchased online, your FIRSTforward FASTag will be shipped to your address by registered post, and will be delivered in 3-5 business days.

How can I check my FASTag status?

You can check your FASTag status, review your statement, transfer funds between tags and/or recharge your FIRSTforward FASTag through our FIRSTforward Portal, Android or iOS Apps.

Can I transfer funds from one Tag to another?

Yes, it is possible. You can transfer the funds using “Funds Transfer” option on the Portal. You can also use the same feature to transfer funds from pool account to tag.

Can I auto recharge my tag if I keep my pool account funded?

Yes, provided you have more than one vehicle linked to your login ID.

Do I have to maintain the minimum balance in Tag?

Yes, minimum amount is necessary in every Tag, depending on its vehicle class or subscribed product. If the Tag balance is below the threshold, the tag will be marked as “Low Balance Tag”.

How can I recharge my FASTag through WhatsApp?

Just message 'Hi' to +91 95555 55555. Our WhatsApp Chat client will guide you through the process.

If I have sold my old vehicle but want to use same Tag for my new vehicle, so how can I update vehicle details?

The same tag cannot be used, as FASTag is tamper proof. The existing tag needs to be closed and a fresh tag needs to be issued for the new vehicle.

If I am selling my vehicle then what happens to the balance in my FASTag?

You need to submit a written application for Tag closure along with cancelled cheque. The Bank will transfer Security Deposit and balance in the account details shared.

What happens if my Tag gets damaged in an accident?

Please contact your Partner to get a replacement tag. Your FIRSTforward FASTag can also be replaced at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present.

Is there any fee for Tag Replacement?

Yes, one time replacement fee of ₹ 100 is applicable for every Tag replacement.

What documents do I need to submit to get a FASTag?

FASTag is linked to an account, KYC documentation would be required as per the KYC policy. Apart from the KYC documentation, you need to submit Registration Certificate (RC) of the vehicle along with the application for FASTag. As FASTag is a prepaid account, it can be issued/operated as per below defined limits:

1) Limited KYC FASTag account holder

2) Full KYC FASTag account holder

This type of FASTag cannot have more than Rs. 10,000*/- balance. The monthly reload limit is also capped to Rs.10,000/-.Requirements: Minimum KYC details, vehicle RC Copy,

This type of FASTag account cannot have more than Rs. 1 Lakh balance at a time. There is no monthly reload cap in this account.Requirements: Full KYC details, vehicle RC Copy, Photo of the customer.

Can I avail a monthly pass on my FASTag?

Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the pass scheme on the affixed tag. Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza. Your FASTag will be configured for the pass at the toll plaza.

Can a FASTag be used for passage through toll plazas on the state highways?

FASTag is presently operational at 700+ toll plazas across National/select State Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the 'Active Toll Plazas' section. Please visit www.ihmcl.com for more details.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of harassment / misconduct / discourteous / rude behaviour of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com. Become FT agent

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