Is your FASTag no longer accepted? Here’s how to switch to a new provider

Switching to a new FASTag issuer can seem like a daunting task, but it is necessary if your current FASTag payment provider isn’t working. A FASTag is an electronic toll collection system used on Indian highways, and having one is mandatory for all vehicles. If your current issuer is no longer accepting payments, you will need to follow a few simple steps to ensure a smooth transition to a new issuer.

Firstly, you will need to contact your current FASTag issuer bank and request them to close the current FASTag and refund any remaining balance back to you.
Next, you will need to choose a new issuer. This can be done by researching and comparing different issuers based on their fees, customer service, and ease of use. Once you have chosen a new issuer, you will need to purchase a new FASTag from them and provide the necessary documents, such as your vehicle registration certificate.

If you are one of those looking to make the switch, here is a step-by-step guide on how to get a new FASTag from IDFC FIRST Bank.

Step 1: Gather All the Required Documents
 

To get a new FASTag from IDFC FIRST Bank, you will need to have certain documents ready. These include your vehicle registration certificate (RC), a valid government-issued ID proof (Aadhar Card/PAN Card)

Step 2: Download the IDFC FIRST Bank FIRSTforward App
 

To  make the process even more convenient, IDFC FIRST Bank has a dedicated FIRSTforward app that can be downloaded from the Google Play Store or Apple App Store. This app allows you to apply for a new FASTag and also manage your account and transactions.

Step 3: Register for a New Account
 

Once you have downloaded the app, you will need to register for a new account by providing your mobile number and OTP.

Step 4: Apply for a New FASTag
 

After successfully registering for an account, you can now apply for a new FASTag by providing your vehicle details, uploading the required documents, and making the necessary payments. Enter your RC and KYC document details and submit your application. The FASTag will be delivered to your location within 5-7 days

Step 5: Activate Your FASTag
 

Once you receive your new FASTag, you will need to activate it before you can start using it. This can be done through the IDFC FIRST Bank FIRSTforward app or by performing  a debit transaction at a toll plaza or an enabled parking space.

Congratulations, you now have a new FASTag from IDFC FIRST Bank! Once your new FASTag is activated, you can then affix it on your vehicle and start using it for toll payments. Make sure to recharge your tag periodically to ensure seamless toll payments on your future trips. Additionally, cancel your old FASTag to avoid any future charges or issues.

Switching to a new FASTag issuer may seem like a hassle, but it is necessary to ensure a smooth toll payment process. By following these simple steps, you can seamlessly transition to a new issuer and continue using your FASTag without any interruptions. Remember to always keep your FASTag and vehicle documents handy while traveling on highways to avoid any delays or fines.

Disclaimer

The contents of this article/infographic/picture/video are meant solely for information purposes. The contents are generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. The information is subject to updation, completion, revision, verification and amendment and the same may change materially. The information is not intended for distribution or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject IDFC FIRST Bank or its affiliates to any licensing or registration requirements. IDFC FIRST Bank shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information mentioned. Please consult your financial advisor before making any financial decision.