WhatsApp Banking

Check on everyday transactions and avail quick banking services on your fingertips with IDFC FIRST Bank's WhatsApp Banking services.

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24/7 banking
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Easy registration
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Secure and safe banking
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Quick access to your Account and Loan Services

Steps for Opting in for WhatsApp Banking

  • Give a call from your registered mobile number
  • Call disconnects after a welcome message
  • Receive welcome message on WhatsApp from 95555 55555
  • Say 'Hi' on the chat to start WhatsApp banking

Click here for terms and conditions

    
Account Services Loan Services
Balance Enquiries Loan and EMI Details
Last 5 Transactions Easy Buy Card Details
Cheque Book request EMI Payment Options
Stop Cheque Request Statement of Account
Block Debit Card request NOC
  Repayment Schedule

Available Services

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Frequently Asked Questions

I gave a missed call on 9555555555 but I have not received any response from the bank.

Kindly ensure that you call from your Registered Mobile Number (RMN) with adequate network connection. Please retry calling from your RMN; you will then receive a welcome message on WhatsApp from IDFC FIRST Bank.

When is my next EMI due? How do I view its status?

As our loan customer, once you register for WhatsApp banking services, you can view these details by typing '1'. 'Loan and EMI' details will also display your last EMI paid and outstanding EMI.

I have fully paid my loan then why does my Loan Status say Active?

If you have fully paid your outstanding loan amount but the account’s status is still Active then please download the Statement of Account (SOA) on WhatsApp. Please check your SOA for any due charges. This could be why your account is not closed. Once you pay all due charges, your loan account will close.

How do I check my Easy Buy Card’s status? How do I view its limit?

As our consumer durable loan customer, you can check the status of your Easy Buy Card (EBC) by typing '2' for 'Easy Buy Card details'. Here you will find its unutilised limit amount and status such as blocked or active.

How do I stop WhatsApp banking services?

You can deactivate WhatsApp Banking Services by sending 'STOP' on the chat.

As a minor’s guardian, will I be able to check the account details of a minor account?

Yes, you can check a minor’s bank account details if your registered phone number is mapped to the Minor Account.

How do I know that a Stop Cheque, Cheque Book or Block Card request raised by me on WhatsApp is processed?

You will receive an SMS confirmation once the request is executed. Please note that Stop Cheque and Block Card are immediate service requests.

Are WhatsApp banking services chargeable?

No, rest assured, there are no additional charges for using WhatsApp banking services. However, existing charges are applicable for service requests as per the schedule of charges.

If my account is Inactive or Dormant, will I be able to view its balance and last 5 transactions?

Sorry, details of account balances are available only for active accounts.

Will I be able to view my active Fixed Deposit balance?

Sorry, you will not be able to check your Fixed Deposit balance. Currently, details are available only for active Savings and Current accounts only.

VIEW ALL FAQS

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Contact us

REGISTERED office:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India

Corporate office:

IDFC FIRST Bank Ltd

Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,
India

IDFC FIRST Bank Customers

Toll Free No - 1800 419 4332
Email - Banker@idfcfirstbank.com

Capital First Customers

Toll Free No - 1860 500 9900
Email - Customer.Care@Capitalfirst.Com

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