These Terms and Conditions (the “Terms”) apply to and regulate the onboarding of a customer to the three tiers of the Programs, namely FIRST Select / FIRST Wealth / FIRST Private Privilege Banking Program (the “Program”) offered by IDFC FIRST Bank (the "Bank") to eligible Savings account holders (the “Customer(s)”).

Additionally, these Terms and Conditions also apply to and govern the operation of the three programs, consent obtained from customer(s) for grouping¹ of eligible saving accounts with the Bank and for issuance of an upgraded program debit card / cheque book. These terms and conditions are in addition to the terms and conditions applicable to standard IDFC FIRST Bank’s Savings Account (the “Primary Terms”) as available on www.idfcfirstbank.com.

1.Privilege Program Eligibility

1.1 Privilege program is offered at a customer level and the benefits are extended to all privilege program customers at a customer(s)/group¹ level.

1.2 Onboarding to Program is based on the customer(s) satisfying the prevailing program eligibility criteria for the respective Program and consenting for the same post acceptance of the Terms & conditions by the customer(s).

1.3 Meeting the program eligibility criteria is not an implicit invitation to the program.

1.4 Customer(s) are required to meet and maintain any one of the below criteria(s). These criteria are subject to change with prior intimation, and customer(s) will be required to maintain the latest criteria as updated by the bank time to time.

Eligibility Criteria: (Any one of the below criteria needs to be fulfilled to avail program and its benefits at a customer/group level)

A. FIRST Select Program

o Average Monthly Balance (AMB²) of INR 3 Lakhs and above in Saving Account OR

o Average Monthly Balance (AMB) of INR 5 Lakhs and above in Savings Account and Current Account (CASA AMB) OR

o Net Monthly Salary Credit of INR 2 Lakhs and above for IDFC FIRST Corporate Salary Customer(s) OR

o Asset Under Management (AUM³) of INR 7.5 Lakhs and above OR

o Overall Relationship Value (ORV⁴) of INR 15 Lakhs and above

B. FIRST Wealth Program

o Average Monthly Balance (AMB) of INR 10 Lakhs and above in Saving Account OR

o Average Monthly Balance (AMB) of INR 15 Lakhs and above in Savings Account and Current Account (CASA AMB) OR

o Net Monthly Salary Credit of INR 5 Lakhs and above for IDFC FIRST Corporate Salary Customer(s) OR

o Asset Under Management (AUM) of INR 25 Lakhs and above OR

o Overall Relationship Value (ORV) of INR 50 Lakhs and above

C. First Private Program

o Average Monthly Balance (AMB) of INR 1 Crore and above in Saving Account OR

o Average Monthly Balance of INR 1 Crore and above in Savings Account and Current Account (CASA AMB) OR

o Net Monthly Salary credit of ₹10 Lakhs for IDFC FIRST Corporate Salary Customer(s) OR

o Asset Under Management (AUM) of INR 1 Crore and above OR

o Overall Relationship Value (ORV) of INR 3 Crore and above

¹Group –A group is a set of customers of the bank who are related to each other through a set of predefined family relationships such as Spouse, Children, Father, Mother, Brother, Sister and Grandparents. "Grouped customers" refer to individuals linked together under a common Group ID, as maintained in the Bank's internal systems. Such grouping is created by the Bank, or the designated Relationship Manager based on customer relationship, and all members of the group share the same Group ID for eligibility and benefit attribution purposes.

One customer can only be part of one group at a time and a maximum of 8 customers can be grouped together. Bank may change maximum grouping customer(s) count basis bank’s discretion The primary member in the group can be the oldest customer / account holder / as per the bank discretion. For a joint Account, only the primary holder will qualify for any program at an individual level.

²Average Monthly Balance (AMB): Average Monthly Balance in an account is calculated by dividing the sum of each day’s balance in the Account and the number of days in the particular month.

Balance is measured as a combined balance across all Saving account(s) linked to the individual Customer or over all account(s) of other customers linked to the Group.

³ Asset Under Management (AUM): Cumulative valuation of investments i.e., Mutual Funds and Alternates (Portfolio Management Services (PMS), Alternate Investment Funds (AIF), Bonds, etc)

⁴ Overall Relationship Value (ORV): Overall Relationship Value is measured as a combined balance across Saving Account(s), Deposits and Investment holdings linked to Customer ID or Cumulative at a Group Level (Group ID).

1.4 Please note, bank reserves the right to modify program criteria(s) as per bank's discretion.

1.5 Customers can continue to enjoy the benefits of the program by maintaining the program eligibility criteria mentioned above at a customer / group level.

1.6 In case the above-mentioned program eligibility criteria is not met at a customer/Group level, the bank reserve the right to modify the benefits of the existing program or change the program tier or migrate the customer program category to non-program category as per prevailing eligibility with prior intimation. In case of such withdrawal of prevailing program entitlement, all the existing program features (e.g., discounts, services, etc) will be withdrawn and the minimum balance requirements, fees & charges will be applicable as per the standalone product/account variants/services such as Debit card, Locker etc. held by the customer(s) The Bank shall not be responsible/liable in any manner whatsoever for any costs, losses, damages or expenses, or other consequences, caused by reason of such instance/ migration /change of account category.

1.7 The customer(s) reserves the right to decline onboarding on to the Program through acceptable electronic or physical means at any point.

1.8 Any Card, Cheque book, Statement, Mobile Banking, Net Banking, ATM display or other Bank branded identification issued by the Bank to customer(s) to reflect the Program (branding) is to facilitate identification of the customer’s program type only. The Bank’s records shall be conclusive as to the Program allocated to the customer at any time.

2. Grouping

2.1. Program benefit(s) is extended to all member(s) of the group satisfying the program eligibility criteria & the defined relationship.

2.2. Each of the customer(s) agree that the primary member would be the first and primary point of contact for the bank in relation to any communication / intimation with respect to the program(s).

2.3. Benefits are applicable only until the customer(s) is / are a part of the group of the eligible program.

2.4. Each of the customer(s) in the group hereby agrees that the bank may upgrade the group to a higher program with better benefits depending on the eligibility and overall relationship value. Each of the customer(s)hereby agrees, undertakes, and acknowledges that the primary member shall have the sole right and the discretion to upgrade status of the group to a higher Program(s) without individual consent again or as per bank’s discretion.

2.5. Each of the customer(s) in the group further agrees to inform and communicate to the bank for the change of primary member at a group level in the event of death or account closure of the primary member. Additional requests for change in primary member at a group level will be handled case-to-case basis.

2.6. Consent for onboarding onto any of the program & acceptance of the Terms also includes consent for future upgrade, downgrade, change to suitable program tier or to regular account category is based on the bank’s sole discretion, with prior intimation to the customer.

2.7. Each of the customer(s)hereby authorizes and provides consent in favour of the primary member for addition/deletion of any new customer(s)or deletion of their names from the program(s) without their consent. Each of the customer(s) hereby agrees, that such decision of the primary member would be final and binding on us and that the bank shall not be liable for any claims against the bank by any of the customer(s).

2.8. In case, registered Email ID or mobile number is linked to multiple Customer IDs then each customer(s) has to provide the consent for the program. Bank will evaluate such consent based on the UCIC (Unique Customer Identification Code) and the specific mobile number or email ID against which the consent has been captured.

2.9. IDFC FIRST Bank reserves the right to cancel/suspend/disqualify any customer or the cardholder from the benefits of the offer, if any fraudulent activity is identified as being carried out for the purpose of availing of the benefits under the offer or otherwise by use of the card. Bank decision in this regard shall be final and binding on the customer.

2.10. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation, or solicitation to purchase any products/ services of any Merchant or any third party and is not intended to create any rights and obligations.

2.11. The offer by IDFC FIRST Bank is subject to applicable laws and regulatory guidelines, regulations and as per bank's extant guidelines from time to time.

3. Program Features and Privileges (“Benefits”)

3.1. Benefits refers to any of the Products / Facilities / Discounts / Services / Arrangements / Debit Card(s) / Reward Points or Non-Banking offers offered to the customer(s) / Account Holder(s) because of being on-boarded onto the program(s). The benefits may be introduced/amended from time-to-time and may vary by program type. Benefits may also vary within the same program, depending on whether the customer(s) continues to satisfy the prevailing criteria for that program. These benefits may be offered not only by the bank but also by third parties designated by the bank, as the bank shall determine from time to time. These benefits may or may not be banking related. The bank reserves the right to modify, add or remove any banking, non-banking, or third-party benefit without any intimation to the customer. Bank shall not be liable for any third-party service failure or service issue.

3.2. Benefits are applicable only until the customer(s) is / are a part of the family group of the program.

3.3. Benefits are subject to the prevailing regulatory guidelines for various customer types (Resident Individuals/, NRIs, Individuals/Non-Individuals etc.).

3.4. The bank reserves the right to appoint / change the relationship manager of the customer(s).

3.5. Locker(s) allocation is subject to availability and benefit is at a group level satisfying the program criteria.

3.6. The bank reserves the right to migrate customer(s) from existing program to a different program as per the bank’s discretion. In case of any such migration, all existing program benefits (e.g., facilities, discounts, services, arrangements, beyond banking offers, debit card(s), reward points etc.) will be replaced with the new program/ non-program category benefits. The bank shall not be responsible or liable in any manner whatsoever for any costs, losses, damages or expenses, or other consequences, caused by reason of such instance of migration.

3.7. Taxes as applicable would be charged separately.

3.8. Erstwhile complimentary subscription benefits have been discontinued for all customers on boarded onto any program effective from 16^th September 2022.

3.9. Program benefits are subject to change and as per the bank discretion. To know more about IDFC FIRST reward /welcome reward points, click here.

3.12. The Bank may, at its sole discretion, offer enhanced benefits within existing program segment/tiers to identified customers. Bank reserves the right to determine the criteria for selection, modify the extended benefits, or withdraw the benefits at any time with prior notice.

3.12.1 FIRST Private Club is an exclusive, invitation-only program extended to select customers who meet the defined eligibility criteria. The features, benefits, and qualifying criteria of the program are determined solely by the Bank and may be modified, substituted, or withdrawn at its discretion with prior notice.

3.13. The following terms & conditions are applicable for FIRST Private Club(FPC) customers:

• FIRST Private Club customer is required to maintain a minimum Overall Relationship Value (ORV) of INR 8.6Cr at a customer or a group level, with minimum INR 4.5 Cr in managed AUM i.e., across Mutual Funds, AIF and PMS.

o Managed Assets Under Management (Managed AUM): Cumulative valuation of managed investments i.e., Mutual Funds, Portfolio Management Services (PMS) and Alternate Investment Funds (AIF)).

o Overall Relationship Value (ORV): Overall Relationship Value is measured as a combined balance across Saving Account(s), Deposits and Investment holdings linked to Customer ID or Cumulative at a Group Level (Group ID).

3.14 . Eligibility for the FIRST Private Club program and its associated benefits is subject to fulfilment of the defined criteria(s), which may be revised at the sole discretion of the Bank; failure to meet the criteria may result in reclassification of customer account or withdrawal of program benefits with prior notice.

3.15. To know more about Complimentary Airport Meet & Assist and it’s Terms & Conditions, please click here.

3.16 Please refer to FIRST Private Credit Card terms & conditions MITC Changes Retail CreditPro_28-01-25, applicable to FIRST Private Club customers.

3.16.1 Under the family relationship policy with IDFC FIRST Bank, only one FIRST Private Credit Card will be issued to the primary family member with a credit limit exceeding ₹20 Lakhs. Additional credit cards will be issued as Add-On FIRST Private Credit Cards, sharing the credit limit with the primary cardholder.

3.16.2 The FIRST Private Credit Card offered to members of the Private CLUB program will be free for the first year (i.e., no joining fee of ₹50,000 + GST will be charged). From the second year onwards, the card will incur an annual fee of ₹50,000 + GST unless the customer:

(a) Remains a Club customer, and
(b) Spends more than ₹25 Lakhs in the previous anniversary year on the FIRST Private Credit Card.

3.16.3 For comprehensive information on FIRST Private Credit Card features, please visit: FIRST Private Credit Card | IDFC FIRST Bank.

3.16.4 FIRST Private Credit Cards are currently not available to Non-Resident Indian (NRI) customers. This product is exclusively offered to resident Indian customers who meet the eligibility criteria defined by the bank.

3.17 For Forex Markup on First Private Club: Customer acknowledges and agree, minimal FPC markup charges will be applicable, provided eligible promo codes are applied (during the digital transaction) and there can be variation in margins depending on the currency fluctuation.

3.21 Any person taking the advantage of privilege program shall be deemed to have read, understood, and accepted these terms and conditions.

4. Debit Card and Cheque Book

4.1. Each customer(s) in the group will receive an exclusive program debit card and program branded cheque book linked to his/her respective account(s).

4.2. The program branded debit card shall bear no charges as long as the customer(s) / Account Holder(s) is / are part of the said program. The program debit card will be provided subject to Permanent Account Number (PAN) details being updated with the bank records. It is also confirmed & understood by “the customer” that this Debit Card issued is basis the customer’s consent.

4.3. As per RBI guidelines on “Enhancing Security of Card transactions”, at the time of issuance / re-issuance, all cards (physical and virtual) shall be enabled for use only at contact based points such as ATMs and Point of Sale (PoS) devices within India. Cardholders can enable card not present (domestic and international) transactions, card present (international) transactions and contactless transactions flag and set limits via Net Banking / Mobile Banking.

4.4. In case of change in program or new program, the existing debit card will get hot listed post successful activation of new program card.

4.5. The customer(s) / account holder(s) agrees to undertake and confirm that he/she shall solely be responsible to comply with the provisions of the Foreign Exchange Management Act,1999 and the regulations of the Reserve Bank of India relating to foreign exchange in force from time to time.

4.6. The terms and conditions contained herein are in addition to the terms and conditions applicable to the savings account(s) opened by the customer(s)/account Holder.

4.7. For detailed features and benefits of program VISA debit card, please click here.

4.8 All the terms and conditions applicable to debit card would be applicable for program cards too. Please click here for details.

4.9. To know more about for Road Side Assistance and it’s Terms & Conditions, please click here.

4.10. To know more about complimentary and it’s Golf Access Terms & Conditions, please click here.

4.11. For complimentary insurance coverage features and Terms & condition, please click here.

4.12 For VISA concierge services & latest offers, please visit VISA website.

4.13 For Complimentary Airport Transfer Service Terms & Conditions, please click here.

5. Wealth Management

Mutual fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund or designing a portfolio that suits your needs. IDFC FIRST Bank Ltd. is a registered Mutual Fund Distributor with ARN code 110136. Alternate Products are offered through referral arrangement with third-party product providers without any risk participation by IDFC FIRST Bank.

IDFC FIRST Bank Ltd is a Corporate Agent for HDFC Life, Bajaj Allianz, ICICI Prudential, Aditya Birla Sunlife , TATA AIA , Life Insurance Corporation , ICICI Lombard General Insurance Company Limited, SBI General Insurance Company Limited, Future Generali India Insurance Company Limited, Niva Bupa Health Insurance Company Limited, Star Health & Allied Insurance Co. Ltd and Aditya Birla Health Insurance Company Limited and is registered with Insurance Regulatory and Development Authority of India bearing registration number CA0106. Plans are offered and underwritten by insurance company mentioned above. Insurance is the subject matter of solicitation. The purchase of Insurance products through IDFC FIRST Bank is purely voluntary and not linked to availing of any other services of the Bank.

T&C FOR ONLINE MUTUAL FUND TRANSACTIONS

1. I/We hereby confirm that this is an "execution-only transaction for which I/we have not received any advice from the Bank/employee/relationship manager/salesperson.

2. I/We manage my investments on my/our own and ensure that it is aligned to my/our risk profile and needs. I/We request the Bank to ignore risk profile aspect due to above transactions.

3. I/We agree and confirm that

• The Bank would create an Investment Account in Single mode of operation if such an Investment Account does not pre-exist in IDFC FIRST Bank’s (Bank) records. The Bank can accept future transactions in this Investment Account under Easy Investment Services from any holder(s) who is part of an existing Investment account as long as it is signed.

• In case of transactions in existing folios: By holder(s) as per applicable mode of operation of the folio.

• In case of transactions requiring new folio: By any holder who is part of that Investment account.

• That the mode of operation in all new folios created online under Easy Investment Services will be Single.

• That mode of operations is not defined by the Bank at Investment account level. Instead, mode of operation is captured at the folio level under which various Investments are held in that Investments account.

• That as holder(s) in an investment account, I/We shall be bound by any valid transactions done by any holder(s) of the Investment Account in accordance with Easy Investment Terms and Conditions.

4. I am/We are not U.S. Persons, corporations or other entities organized under the laws of U.S. and Residents of Canada at the time of signing this form and that I am / We are in India at the time of signing this form.

5. I/We have been provided with and have read, understood and agree to abide by the contents of the Scheme Information Document(s)/Key Information Memorandum(s) & Statement of Additional Information(s) of the Scheme(s) and agree to abide by the terms, conditions, rules and regulations of the Scheme(s) as applicable from time to time.

6. Bank has through its website/ branches/ other modes disclosed to me/us all the commissions (in the form of trail commission or any other mode), payable to Bank for the different competing Schemes of various Mutual Funds from amongst which the Scheme is being recommended to me/us. I/We hereby confirm that I/we have not been offered/communicated any indicative portfolio and/or any indicative yield/Return for this investment.

7. I/We have neither received nor been induced/influenced by any rebate or gifts, directly or indirectly in making this investment. This confirmation shall be deemed to be re-confirmed and be effective for every instruction for Investment from me/us to the Bank.

8. I/We confirm that the details provided by me/us are true and correct.

9. I/We hereby declare that the amount being invested by me/us in the Mutual Fund Scheme(s) is derived through legitimate sources and is not held or designed for the purpose of contravention of any Act, Rules, Regulations or any statute or legislation or any other applicable laws or any Notifications, Directions issued by any governmental or statutory authority from time to time I/We confirm that if I/We am/are an Non Resident of Indian Nationality/Origin, then the funds shall be remitted from abroad through approved banking channels or from the NRE/ NRO/FCNR Account.

10. I am/we are aware and agree that any purchase whether fresh or additional including switch shall not be permitted by the AMCs if the KYC status of PAN is not updated as "KYC Registered - New KYC/KYC Validated". As per regulatory requirement, individual investors and joint holders are required to provide extended KYC and FATCA details (The name submitted to the AMC/RTA will be the name of the customer as retrieved from the respective KRA where customer has done MF KYC as per SEBI norms). In absence of the same, transactions may get rejected by AMC/RTA. Customer’s whose KYC has been registered through Aadhaar OTP mode understand that their transactions are liable to be rejected by the AMC/RTA in case the value of transactions exceeds the permissible limit set by the regulator from time to time or if the account is not regularized with the Bank within the validity period prescribed time provided by RBI.

11. I/We agree Mutual Fund Investments are subject to market risk. Bank shall not be liable or responsible for any loss or shortfall resulting from the operations of the Mutual Funds. Bank is acting in capacity of a Distributor for Mutual Funds which has been opted for by me/ us. The contract of Mutual Fund is between the asset management company and the investor, and not between Bank and the investor. Participation by me / us is on a purely voluntary basis and there is no direct or indirect linkage between the provision of the banking services offered by Bank and participation in the scheme.

12. That Nomination is mandatory for all Mutual Fund investments resulting into new folios. If existing folios don’t have nomination and fresh investments are being done, then new folio creation would be needed with Nomination.. Any such fresh Mutual Fund purchases/SIPs done without nomination may be rejected by the respective mutual fund houses. I/We understand that there is a separate nomination facility for MF Investments provided by Bank. If I/we have not opted for this separate nomination facility, I/We confirm to have nominee for such purchase/SIP transaction same as the nominee in the bank account being debited for the transaction. In case, the bank account does not have a nominee, I/We declare that I/we don’t wish to have nominee for this purchase transaction as well.

13. Bank does NOT provide investment advisory services in any manner or form. Investment products do not pertain to Bank. Investment products are distributed by Bank on a non-discretionary and non-risk participation basis. The final investment decision shall at all times exclusively remain with the investor.

14. I/We agree that Bank reserves the right to reject the request in case of non-availability of sufficient funds in the bank account. Also in case of Purchase/SIP transactions, your bank account with us would be debited for the total amount instantly on transaction placement and that no interest shall be payable on this amount by the Bank. The Customer further acknowledges that any transaction request due on holiday would be processed on the next business day and NAV would be applicable as per the Mutual Fund's offer document.

15. If my/our signatures are not available in bank account, the transaction will be rejected by Bank/AMC/RTA. I/We acknowledge that it is my/our obligation to ensure that my/our signatures are in Bank’s records.

16. Transaction through Easy Investment Services facility would be allowed for only those AMCs where Bank has entered into agreement for this purpose.

17. I/We understand that transactions once executed will not be modified or cancelled.

I hereby declare that the details furnished in the application are true and correct to the best of my knowledge and belief and I undertake to inform IDFC FIRST BANK Limited of any changes therein, immediately. In case any of the information is found to be false or untrue or misleading or misrepresenting, I am aware that I shall be held liable for it.

Additional Terms

1. Specifically with respect to Switch/STP transactions, I/We hereby agree and acknowledge that switch of units is permissible only between units of the scheme of the same Mutual Funds, AMC.

2. Specifically, with respect to SIP transactions, I/We agree that the SIP instalments are scheduled as per the frequency selected by me and the said SIPs will continue until paused/cancelled/terminated by me. I further agree that IDFC FIRST Bank (“the Bank”) reserves the right to reject the request and permanently stop my/our SIP in case of non-availability of sufficient funds in the selected bank account during the scheduled date.

3. Specifically with respect to Redemption/SWP transactions, I/We acknowledge that the redemption proceeds shall be credited to the bank account linked as the primary/default bank account mapped to the folio from where the redemption is being made.

4. In terms of SEBI Circular No IMD/SM/7179/2010 , unitholders have been allowed unfettered and unrestricted access to transact at AMC/ RTA. Considering this, Bank is directly dependent on the AMC to ensure that feeds received from the AMCs / RTAs are in line with the above regulatory change. Bank shall thus neither be liable for any mismatch in details with the AMCs nor to any rejection of transaction.

5. I/We agree that I/we shall not hold the Bank responsible for non-processing of any transactions due to any technical issues at the RTA/AMC or any other system providing services to the Bank to enable Easy Investment Services.

6. I/We acknowledge that the above Terms and Conditions are in addition to the Bank’s General Terms and Conditions and Easy Investment Services Terms and Conditions and agree to all these Terms and Conditions as updated and available at www.idfcfirstbank.com.

Cut-off timings for Mutual Fund transactions

• For Liquid and Overnight funds – 12:30 PM.

• For schemes other than Liquid and Overnight funds – 2:00 PM Please note NAV applicability is subject to realization of funds in AMC account.

I confirm that I have read, understood, and agree to the Terms & Conditions (T&C) including Charges as well as the Privilege Banking Program details along with application form and am aware they are available for reference on the IDFC FIRST BANK Limited website. I hereby confirm that I have also read and understood the contents of the Privilege Banking Program details and agree to be levied various charges mentioned therein as and when applicable to me. The T&C, of the Privilege Banking Program and miscellaneous documents provided are in English language and, I have fully understood the same and would request IDFC FIRST BANK Limited to provide any further information in English language and I am aware they are available for reference on the IDFC FIRST Bank website https://www.idfcfirstbank.com.

6. Program Reclassification

6.1 Customers who no longer meet the requisite maintenance criteria (at the individual or group level) may be reclassified to a lower or non-program category at the sole discretion of the Bank basis their relationship value at the time of reclassification, with prior communication.

6.2 Upon such reclassification, all program benefits will be withdrawn, revised, or discontinued with prior notice. Post reclassification, revised product/program’s terms & conditions, charges, balance requirements will be applicable.

6.3 In cases where Savings Account and/or Current Account and/or investment and/or other relationship qualifying the customer for the program is closed, the customer will be reclassified from the program with prior notice.

6.4 If the primary member of a group is reclassified, all associated group members will automatically be downgraded.

6.5 Customers reclassified due to program exit (e.g., account closure or relationship termination) shall be ineligible for re-onboarding into any Privilege Banking Program for a minimum period of 1 year from the date of reclassification.

6.6 In the event of a customer’s death, the customer and associated group will be reclassified basis the new cumulative value of the relationship.

6.7 The Bank shall not be liable for any claims, losses, or damages arising from such reclassification, downgrade, or benefit withdrawal.

6.8 Any benefits facilitated via third-party vendors will be discontinued. Vendors may deny service post downgrade, and the Bank is not liable for any such denials.

6.9 All actions are taken as per the Bank’s internal policies and discretion.

7 . Others

7.1. The bank shall accept electronic or physical acceptance of the terms & conditions of the program. Acceptance through electronic or physical means includes (but is not limited to) explicit consent provided through the customer(s) registered mobile number/electronic emailing address / physical form.

7.2. Acceptance of these terms and conditions overrides the acceptance of any other terms and conditions accepted by the customer(s) in relation to the program/s existing with the bank.

7.3. The bank reserves the right to amend and change all [or] any of the features/services/fees/charges /eligibility criteria of the Program. However, any such amendment shall be made effective after prior intimation to the customer/account holder. The bank may communicate such amendments by hosting them on the website or in any other manner (e.g. Emails, SMS, WhatsApp etc.) as decided by the bank.

7.4. Bank also reserves the right to discontinue the program without assigning any reasons or with any prior intimation, whatsoever.

7.5. Any notice, statement, or other communication to be given to the customer(s) may be delivered to each of the customer’s registered mailing address, registered email id or registered contact number as updated in the Bank’s records by the said customer(s) and shall be deemed to have been effectively served on dispatch / deployment. In this connection, the bank shall not be liable in any way whatsoever to the said account holder(s) for any loss or damage if the communication is returned undelivered or received by a third party. Each of the customer(s) shall promptly notify the bank through acceptable physical or authenticated electronic means of any change in their registered mailing address/electronic e mail ID/registered contact number as previously updated in the bank’s record.

7.6 Bank reserves the right, at its own discretion, to close the account in case: (a) Initial funding cheque is returned/bounced or funding as per the program is not received within 30 days of account opening or Branch Personnel is unable to successfully verify details of the account, post providing a 30-day notice to the customer.

7.7 Bank shall not be held responsible for the non-receipt of any official communication due to technical failures, delivery issues, or other difficulties not within our reasonable control.