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  • As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.

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Experience the ease of WhatsApp Service

  • Send “Hi” to 95555 55555 on WhatsApp
  • Select the menu option you’d like to use
  • You are ready to go

Through WhatsApp Service, you can interact with us just like you would with any of our representative.

For instance, you could say - I want to know my balance. And that’s it! You will receive your balance real-time.

 

Click here for terms and conditions

Want to experience banking at your fingertips with our WhatsApp Service facility?

To receive important information and transactional messages, opt-in for WhatsApp Service by sending “Hi” on WhatsApp or calling us on 9555555555 from your registered mobile number, and we will take care of the rest!

Click here to begin

FREQUENTLY ASKED QUESTIONS

I gave a missed call on 9555555555, but I have not received any response from the bank.

You can instantly start using IDFC FIRST WhatsApp service just by sending 'Hi' on 9555555555 from your Registered Mobile Number. In case, you give a missed call on this number, we will register your number for Promotional offers, as deemed relevant.

When is my next EMI due? How do I view its status?

Send Hi on WhatsApp Number from your Registered Mobile Number and choose 'Loan and EMI details' from the listed menu which will display the required Loan details.

I have fully paid my loan. Then, why does my ‘Loan Status’ show as ‘Active’ on WhatsApp?

We recommend you to please check the 'Statement of Account' and in case any charges are pending, please click on 'Loan Related Services' and make the payment using 'Payment Options'

How do I check my Easy Buy Card’s status? How do I view its limit?

Send Hi on 9555555555 from your Registered Mobile Number and choose EBC Card Details from the listed Menu. Here you will find its unutilized limit amount and updated status of the card.

How do I stop WhatsApp Service?

You can anytime stop using the WhatsApp service, as per your convenience. If you want to avail the service again, you can send 'Hi' from your Registered Mobile Number and start enjoying our WhatsApp Service.

As a minor’s guardian, will I be able to check the account details of a minor account?

Yes, you can anytime check the minor’s bank account details, if your Registered Phone Number is mapped to the Minor's Account.

How do I know if a ‘Stop Cheque’, ‘Cheque Book’ or ‘Block Card’ request raised by me on WhatsApp is processed?

As a confirmation, you will receive an SMS on your Registered Mobile Number once the request is processed or you may visit our Mobile App/Website to view the cheque status.

Are WhatsApp services chargeable?

No, IDFC FIRST Bank does not levy any additional charges for using WhatsApp service. You may refer to schedule of charges on the website.

Is WhatsApp service safe?

WhatsApp services are end to end encrypted and secure. However, please refrain from sharing any confidential information on WhatsApp.

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