WhatsApp Service - Banking on Whatsapp

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For Loan Accounts
Pay Loan EMI

For Wholesale Accounts
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Are you ready for an upgrade?

Login to the new experience with best features and services

Login to Internet banking

For Loan Accounts
Pay Loan EMI

For Wholesale Accounts
Login to Wholesale Banking (New Portal)

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Customer care hotline 1800 10 888

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Start banking with just a WhatsApp message

Introducing IDFC FIRST Bank WhatsApp Service

Real-time account enquiries
Book an Appointment

Benefits
Loan Account Services
Credit Card Services
How To Avail
FAQs

Benefits

Easy onboarding
Quick access to your Account and Loan services
Block Debit Card or stop cheque on-the-go
Download account statement
24/7 banking
Secure and safe banking

Available Services

Loan Account Services

Loan & Emi Details
Statement Of Account
Easy Buy Card Details
Repayment Schedule
NOC
EMI Payment Options
Loan Center Appointment

Credit Card Services

Latest Transactions
Card Block
Payment status
Balance Enquiry
Reward points and redemption

Experience the ease of WhatsApp Service

Send “Hi” to 95555 55555 on WhatsApp
Select the menu option you’d like to use
You are ready to go

Through WhatsApp Service, you can interact with us just like you would with any of our representative.

For instance, you could say - I want to know my balance. And that’s it! You will receive your balance real-time.

Click here for terms and conditions

Want to experience banking at your fingertips with our WhatsApp Service facility?

To receive important information and transactional messages, opt-in for WhatsApp Service by sending “Hi” on WhatsApp or calling us on 9555555555 from your registered mobile number, and we will take care of the rest!

Click here to begin

FREQUENTLY ASKED QUESTIONS

I gave a missed call on 9555555555, but I have not received any response from the bank.

You can instantly start using IDFC FIRST WhatsApp service just by sending 'Hi' on 9555555555 from your Registered Mobile Number. In case, you give a missed call on this number, we will register your number for Promotional offers, as deemed relevant.

When is my next EMI due? How do I view its status?

Send Hi on WhatsApp Number from your Registered Mobile Number and choose 'Loan and EMI details' from the listed menu which will display the required Loan details.

I have fully paid my loan. Then, why does my ‘Loan Status’ show as ‘Active’ on WhatsApp?

We recommend you to please check the 'Statement of Account' and in case any charges are pending, please click on 'Loan Related Services' and make the payment using 'Payment Options'

How do I check my Easy Buy Card’s status? How do I view its limit?

Send Hi on 9555555555 from your Registered Mobile Number and choose EBC Card Details from the listed Menu. Here you will find its unutilized limit amount and updated status of the card.

You can anytime stop using the WhatsApp service, as per your convenience. If you want to avail the service again, you can send 'Hi' from your Registered Mobile Number and start enjoying our WhatsApp Service.

Yes, you can anytime check the minor’s bank account details, if your Registered Phone Number is mapped to the Minor's Account.

As a confirmation, you will receive an SMS on your Registered Mobile Number once the request is processed or you may visit our Mobile App/Website to view the cheque status.

No, IDFC FIRST Bank does not levy any additional charges for using WhatsApp service. You may refer to schedule of charges on the website.

WhatsApp services are end to end encrypted and secure. However, please refrain from sharing any confidential information on WhatsApp.

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