Terms & Conditions

Toll free FASTag Helpline

Tag holders/customers - 18002669970


These Terms and Conditions apply to and regulate the provision of Tag facility provided by IDFC Bank Limited. These terms and conditions the "Terms and Conditions", shall be in addition to and not in derogation to any other terms as stipulated by IDFC Bank third party from time to time.


In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words /expressions shall have the meaning as stated herein under;

"Affiliate” means and includes any company which is the holding or subsidiary company of IDFC Bank, or a person under the control of or under common control with IDFC Bank, or any person in more than

26% of the voting securities of which IDFC Bank has a direct or beneficial interest or control. For the purpose of this clause, "control” together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and “person" means a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever.

“Application" or the "Tag Application" shall refer to the application made by a customer to IDFC Bank for the issuance of a Tag. The Application shall be in the form of a written or application made in the manner and format prescribed by IDFC Bank, and shall form an integral part of these Terms and Conditions.

"Concessionaire" refers to the person/entity that has been granted the right to construct, maintain, and toll the Highway by the National Highways Authority of India.

"Highway" shall mean all the National and State Highways where ETC program is active. Disclaimer: Bank reserves the right to modify, alter, add or delete Toll Plazas from the list "FasTag" refers to the prepaid IDFC Bank Tag issued by IDFC Bank using the RFID technology.

"Tag Account" shall mean the account opened in the name of the Tag Member and maintained by IDFC Bank for the purpose of usage of the Tag as per the Terms and Conditions contained herein.

"Tag Member/s" shall mean the individual or corporates who makes an Application for the issuance of and to whom the Tag has been issued by IDFC Bank subject to such term and conditions as may be specified by IDFC Bank, and who is authorized to hold and use the Tag.

"IDFC Bank FasTag Website” refers to www.idfcbank.com, which is owned, operated and maintained by IDFC Bank.

"Toll Plaza" shall mean such establishments maintained by the Concessionaire, wherever located, whereby users are required to pay the toll amount applicable on a vehicle for usage of the Highway.

"Transaction" shall mean any Tag transaction/s carried out by the Tag Member/s as permitted by these Terms and Conditions, including but not limited to, loading or reloading of funds to a Tag; Tag balance enquiries and/or such other uses as IDFC Bank may permit in writing from time to time.

“Customer Care” refers to the telephonic customer service facility provided by IDFC Bank 24*7 to Tag Member/s for any Tag related queries.

  • All references to singular include plural and vice versa and the word "includes" should be construed as "without limitation"
  • Words importing any gender include the other gender.
  • Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
  • All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms and Conditions.
  • The rules of interpretation as set out in the General Clauses Act shall, unless it be repugnant to the subject or context thereof, apply to these Terms and Conditions as if incorporated herein.



The Tag Member shall be deemed to have unconditionally agreed to accepted these Terms and Conditions by submitting the Application for the Tag or by performing a Transaction or by accepting the Tag, in the form and manner prescribed by IDFC Bank from time to time.


IDFC Bank may Issue the Tag to a customer on the request of the customer and pursuant to the customer making an application for the Tag and agreeing to the applicable terms and conditions in the form and manner prescribed by IDFC Bank in this regard. IDFC bank shall maintain records of these applications and other transactions in such manner as may be deemed suitable by IDFC Bank.

The Tag Issued by IDFC Bank to the Tag Member shall be mandatorily affixed by the authorised representative of the Bank on the vehicle of the Tag Member with the license plate number specified by the Tag Member in the Application. The Tag is not transferable and may only be used with respect to the vehicle on which the Tag has been affixed by the authorized representative of the Bank. The Tag member permits the authorised representative to capture an image of the vehicle post tag affixing for bank's audit purposes.

At the time of making the Application for issuance of the Tag, the Tag Member shall be required to pay an amount of, 100/- (Rupees One hundred only) towards tag fee + service tax levied, a security deposit as per the type of the vehicle and a maximum amount of INR 49,999/- {Rupees Forty Nine Thousand Nine Hundred Ninety Nine only) or such other limit as may be specified by IDFC Bank subject to internal policy and applicable regulatory and statutory guidelines. The Tag can neither be reloaded (subsequent cash toads) thereafter nor such Initial loaded funds be accessed by the Tag Member until IDFC Bank has activated the Tag.

The Tag can be reloaded to post activation of the Tag subject to a maximum Tag balance of Twenty Thousand (20,000 INR). The tag holder shall be able to use the Tag only to the extent of the amount available on the Tag Account at any given point of time.

The Tag shall be activated subject to approval of the application by the Bank and a minimum amount being loaded on the Tag by the Tag Member. Such funds shall be loaded on the tag after deduction of the applicable charges/fees etc. payable by the Tag Member to IDFC Bank for availing the Tag.

The tag holder shall be bound to comply with these Terms and Conditions and all the policies stipulated by IDFC Bank from time to time in relation to the Tag. IDFC Bank may, at its sole discretion, refuse to accept the Application and to Issue the Tag to the Tag Member.


The Tag may be used for the purpose of making applicable toll payments (as may be required by the relevant authorities) at participating Toll Plazas on the Highway through the ETC lane provided at such Toll Plazas. The list of participating Toll Plazas will be updated on the FasTag Website by IDFC Bank from time to time. No interest shall be payable by IDFC Bank on the amount available/loaded on the Tag. A User ID and password will be provided to the Tag Member to allow him/her to reload the Tag through the Tag Website. The Tag member must not disclose this User ID and password to anyone else.

The Tag Members may load and reload the Tag at Point of Sale locations Kiosks subject to verification of their identity and any other mandatary requirements as prescribed by the Bank from time to time and/or using the payment gateway available to the Tag Members after they log in to Tag Website using the User ID and password provided to them. Limitations regarding minimum amount, maximum amount, annual load limit and frequency of loading and reloading shall be applicable as prescribed by the Bank from time to time. The cash loading/ reloading facility is subject to the relevant applicable fees. Funds loaded on a Tag after activation by IDFC Bank are immediately available for the Tag Member to use.


The Tag Member must immediately report the loss/ theft over the telephone to the Customer Care and /or lodge a complaint with a Kiosk. Customer Care shall, upon adequate verification, hotlist/cancel/suspend the Tag and terminate all facilities in relation thereto during working hours on a working day following the receipt of such intimation and on the request of the Tag Member and shall riot be liable for any inconvenience caused to the Tag Member in this regard. The Tag Member shall take cognizance of the fact that once a Tag is reported lost, or stolen and is subsequently found, the same shall be promptly cut in half and adequate care taken to prevent its misuse. The Tag Member is responsible for the security of the Tag and shall take all steps towards ensuring the safe-keeping thereof. The Tag Member will be liable for all charges incurred on the Tag until the Tag is reported lost /stolen. Further, in the event IDFC Bank determines that the aforementioned steps are not complied with, financial liability on the lost or stolen Tag would rest with the Tag Member. In case of any dispute relating to the time of reporting and, Of Transaction/s made on the Tag or any other matter in relation to the said Tag, IDFC Bank shall reserve the right to ascertain the time and, or the authenticity of the disputed Transaction.

In the event transactions on the Tag occur after the Tag Member claims to have destroyed the IDFC Bank Tag, the Tag Member shall be entirely liable for any such charges incurred on the Tag and shall under no circumstances hold IDFC Bank responsible for the same.


In case of loss of the Tag, the Tag may be blocked by the Tag Member by calling up the Customer Care at 18002669970 It furnishing the required information for blocking the tag.

Once a Tag is reported as lost or stolen the Tag cannot be used again, even if found subsequently. The Tag Member declares that if a Tag is reported as lost or stolen or is damaged or stolen, if found subsequently it shall be the responsibility of the Tag Member to return such Tag to IDFC Bank. Similarly, in case a Tag is damaged, it shall be the responsibility of the Tag Member to return the damaged Tag to lDFC Bank to enable tag of the Tag account.

In the event of death of the Tag Member, IDFC Bank shall cancel the Tag upon being informed of the same. The legal heirs of the Tag Member can recover the balance amount available on the Tag as per IDFC Bank's policy/process.


IDFC Bank may, at any time, with or without notice, at its absolute discretion terminate the Tag.

In case the Tag Account remains unused for a period of 6 months with a negative balance amount, the Tag Account will be closed with prior intimation to the Tag Member and the corresponding Tag shall not be accepted at any Toll Plazas for the purpose of payment of toll.

On termination of the Tag the total of all charges and outstanding, whether or not already reflected in the Statement and, the amount of any Charges incurred after termination, shall become forthwith due and payable by the Tag Member as though they had been so reflected, and interest will accrue thereon as may be applicable as per IDFC Bank policy/process, from time to time.

The Tag Member shall continue to be fully liable to IDFC Bank for all charges incurred on the Tag prior to termination.

Notice of termination or request to surrender of the Tag shall be deemed given when a notice posted to the mailing address and email ID of the Tag Member, as per the records of IDFC Bank, is received by the Tag Member through ordinary post or email. The Tag Member agrees to surrender the Tag to IDFC Bank, or its representative, upon being requested to do so. The Tag Member may not use the Tag after notice of termination has been received by him/her.


The said Tag is valid only In India and only with respect Toll fare payments required to be made in INR. The Tag Member shall be responsible for all facilities granted by IDFC Bank and for all related charges and shall act in good faith in relation to all dealings with the Tag and IDFC Bank. The Bank accepts no responsibility for any surcharge levied by any Concessionaire and debited to the balance available on the Tag, with the Transaction amount. Any Transaction undertaken at a Participating Toll Plaza shall be conclusive proof that the charge recorded on such requisition was properly incurred for the amount and by the Tag Member using the Tag except where Tag has been lost/stolen or fraudulently misused, the burden of proof for which shall be on the Tag Member.

The Tag Member is responsible for all Transactions initiated by use of the Tag, except as otherwise mentioned forth herein. Each time the Tag Member uses the Tag at a participating Toll Plaza, he authorizes IDFC Bank to reduce the funds available in the Tag Account by the amount of the Transaction. The Tag Member is not allowed to exceed the available amount in the Tag Account through an individual Transaction or a series of Transactions. Nevertheless, if a transaction exceeds the balance of the funds available in the Tag Account, the Tag Member shall remain fully liable to IDFC Bank for the amount of the Transaction. IDFC Bank reserves the right to bill the Tag Member for any negative balance. The Tag Member agrees to pay IDFC Bank promptly for the negative balance. IDFC Bank also reserves the right to cancel/terminate the Tag should the Tag Member create one or more negative balances with the Tag.

IDFC Bank reserves unto itself the absolute discretion to decline to honor the Transaction requests on the Tag, without assigning any reason thereof.


The Tag Member may at any point of time, request for closure of the Tag Account by visiting any kiosk and submitting such documentation as may be required by lDFC Bank policy/process in this regard. The Tag Member shall also be required to return the Tag to authorized IDFC Bank personnel. Thereafter, the balance amount (if any) remaining in the related Tag Account would be returned to the Tag Member in his bank account (specified in this application form) only within 15 days from the date of the request for closure having been placed.


The Tag Member may enquire about the balance on his Tag by calling the Customer Care. The Tag Member will also receive a short messaging system message on the mobile number registered by the Tag Member with the Bank, after each Transaction, informing him of the Transaction value. The Tag Member shall inform IDFC Bank in writing within 15 days, if any irregularities or discrepancies exist in the Transactions/ particulars of the Tag Account, If IDFC Bank does not receive any information to the contrary within 15 days, it shall assume that the Transactions are correct. All records maintained by IDFC Bank, in electronic or documentary form of the instructions of the Tag Member and such other details (including, but not limited to payments made or received/ pursuant to these Terms and Conditions, shall as against the Tag Member, be deemed to be conclusive evidence of such instructions and such other details.

IDFC Bank shall not be required to provide copies of the Transaction slips to the Tag Member with respect to Transactions and the Tag member will only receive transactional alerts through short messaging system message on the mobile number registered by the Tag Member with the Bank.


In consideration of the Bank providing the Tag Member with the facility of the Tag, the Tag Member hereby agrees to indemnify and keep IDFC Bank indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which IDFC Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Tag Member the said facility of the Tag or by reason of IDFC Bank's acting in good faith and taking or refusing to take or omitting to take action on the Tag Member's instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Tag Member; breach or noncompliance of the rules/ Terms and Conditions relating to the Tag and; or fraud or dishonesty relating to any Transaction by the Tag Member. The Tag Member shall also indemnify IDFC Bank fully against any loss on account of misplacement loss of the tag. Without prejudice to the foregoing, IDFC Bank shall be under no liability whatsoever to the Tag Member in respect of any loss or damage arising directly or indirectly out of:

  1. The refusal of any person to honor or to accept the Tag.
  2. The malfunction of any computer system.
  3. Handing over of the Tag by the Tag Member to anybody other than the designated representative of IDFC Bank at IDFC Bank’s premises or kiosk.
  4. The exercise by IDFC Bank of its right to demand and procure the surrender of the Tag prior to the expiry date, whether such demand and surrender is made and/or procured by IDFC bank or any authorized person or computer terminal.
  5. The exercise by IDFC Bank of its right to terminate the Tag.
  6. Any injury to the credit, character and reputation of the Tag Member aligned to have been caused by the repossession of the Tag and/or any request for its return or the refusal of any Toll Plaza to honor or accept the Tag.
  7. Any misstatement, misrepresentation, error or omission in any details disclosed by IDFC Bank except as otherwise required by law, if IDFC Bank reserves any process, summons, order, injunction, execution distrait, levy lien, information or notice which IDFC bank in good faith believes/calls into question the Tag member’s ability, or the ability without the Tag member or such other person, decline to allow the Tag member to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. IDFC bank reserve the right to deduct from the balance available on the tag a service change and any expensed it includes, including without limitation legal fees, due to legal action involving the Tag members tag.
  8. Any statement made by any unauthorized person requesting the return of the Tag or any act performed by any person in conjunction.
  9. In the event of a demand or claim for settlement of outstanding dues from the Tag Member is made, either by IDFC Bank or any person acting on behalf of IDFC Bank; Tag Member agrees and acknowledges that such demand or claim shall not amount to be an act of deformation or an act prejudicial to or reflecting upon the character of the Tag member, in any manner.
  10. The IDFC Bank Tag is not transferable and is unique to the vehicle license plate and would be affixes mandatorily at the time of issuance on the vehicle and will have a balance which the customer has paid for his IDFC Bank Tag to be loaded with. The IDFC Bank Tag issued to you is valid for use only in India and for the payment of toll charges in Indian currency only and further will be accepted only on the Toll plazas, participating in the NHAI FasTag program Tag programs. The participating toll plaza list will be updated in the IDFC Bank Tag website or IHMCL/NHAI website from time to time.

The tag Member will be liable to pay IDFC Bank, upon demand, all amounts outstanding from the Tag Member to IDFC Bank.


The holding and use of the Tag will incur fees which will be debited to the balance available in the Tag account. The details of the charges are attached herewith as annexure1.

Any government charges, duty or debts, or tax payable as a result of the tag shall be the Tag Member, responsibility and if imposed upon IDFC Bank (either directly or indirectly. IDFC Bank shall debit such changes, duty or tax against the balance available on the tag. There will be separate service charges levid for such facilities as may be announce by the bank from time to time and deducted from the balance available on the tag. In the situation that the balance available on the tag is not sufficient to deduct such fees, the bank reserves the right to deny any further Transactions. The Tag members als his tag and indemnifies IDFC Bank against any expenses it may incur in collecting money owned to tit by the Tag Member in connection with Tag including without limitation reasonable legal fees. IDFC bank may levy service and other charges for use of the Tag, which will be notified to the Tag member from time to time by updating these terms and conditions. The tag member authorizes IDFC bank to recover all charges related to the tag as determined by IDFC bank from time to time by debiting the balanve available on the tag. Details of the applicable fees and charges as stipulated by IDFC bank shall be displayed on the website and/or at kiosks.


In case of any complaint or query pertaining to any Transaction/s, the tag member may contact us by either by calling us on our customer care at 18002669970. In case the Tag member has any dispute in respect of any transaction. The tag member shall advise details to IDFC bank within 7 days of the transaction date failing which it will be constructed that all changes are acceptable to the tag members and in order.

In order to enable IDFC bank to investigate and respond to the complaint/query, the tag member shall be required to provide IDFC bank with such information as may be required by IDFC bank. Please note that IDFC bank does not ask customers for any confidential information and therefore tag member/s mush not share with us any information of a confidential nature including but not limited to passwords, user ID's etc.

For full details regarding our complaints procedure, please refer to the tag website. The customer care numbers shall be as updated on the tag website from time to time.

IDFC Bank shall make bonafied and reasonable efforts to resolve an aggrieved Tag member’s disagreement with the Transaction/s within 15 days receipt of the notice of disagreement. If after such efforts, IDFC bank determines that the transaction/s indicated is correct then it shall communicate the same to the tag member along with details including a copy of the sales slip or payment requisition.


The tag member hereby irrevocably authorizes IDFC Bank to disclose, exchange, share or part with all the information relating to the Tag members details and payment history information and all information pertaining to and contained in the Terms and Conditions or as expressed in the application made for the tag to its affiliate/banks/financial institutions/credit bureaus/agencies/authority bodies as may be required and undertakes not to hold IDFC bank/its. Affiliates/the other group companies of IDFC bank group and their agents liable for use of the aforesaid information.


IDFC Bank and the Tag Members, agree that any legal action or proceedings arising out of this Terms and Conditions shall be brought in the courts or tribunals at Mumbai in India and irrevocably submitting themselves to the jurisdiction of that court or tribunal. IDFC bank may, however in its absolute discretion commence any legal or proceedings arising out of the terms and conditions in any other court, tribunal or other appropriate forum, and the Tag member, hereby consents to the jurisdiction. The terms and conditions shall be governed by and constructed in accordance with the laws of India.


IDFC Bank shall have the absolute discretion to amend or supplement any of the terms and Conditions, features and benefits offered on the tag including, without limitation to, changes which affect interest charges or rates and methods of calculation at any time. The balance available on the tag shall be liable to be utilizes for charges incurred and all other obligations under the revised terms and conditions, including amendments thereto as may be posted on the tag website and shall be deemed to have accepted the amended terms and conditions by continuing to use the Tag.


The Tag Members agrees to indemnify and keep indemnified IDFC Bank against all and any claims, suits, liability, damages, losses, costs, charges, expenses, proceedings and action of any nature whatsoever made or instituted against IDFC Bank or incurred by IDFC bank on account of usage of the Tag.

"IDFC Bank may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/services."


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KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,

Corporate office:


Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,

IDFC FIRST Bank Customers

Toll Free No - 1800 419 4332
Email - Banker@idfcfirstbank.com

Capital First Customers

Toll Free No - 1860 500 9900
Email - Customer.Care@Capitalfirst.Com


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