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See more detailsCustomer care hotline Call 1800 10 888
As per amendment in the Income Tax Rules, PAN or Aadhaar are to be mandatorily quoted for cash deposit or withdrawal aggregating to Rupees twenty lakhs or more in a FY. Please update your PAN or Aadhaar. Kindly reach out to the Bank’s contact center on 1800 10 888 or visit the nearest IDFC FIRST Bank branch for further queries.
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How do I upload my signature?
Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
How do I track service requests which I have already raised?
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Avail Doorstep Banking Services for both cash and cheque transactions from the comfort of your premises with IDFC FIRST Bank.
Daily or on-request cheque pickup
Daily or on-request cash pickup
Doorstep Banking for Senior Citizens and the differently abled, including cheque services can be availed at all Urban branches of IDFC FIRST Bank and on a ‘best-effort’ basis at our Rural branch locations via phone banking (Banker on Call) using the toll free No 1800 10 888.
Click here to check for the list of IDFC FIRST Bank branchesBeat pickup (Charges per month) | Adhoc pickup (Charges per adhoc call) | |
0 to 1 Lakh | Rs. 2,000 | Rs. 150 |
Above 1 Lakh to 2 Lakhs | Rs. 2,300 | Rs. 200 |
Above 2 Lakhs to 5 Lakhs | Rs. 5,000 | Rs. 400 |
Above 5 Lakhs to 10 Lakhs | Rs. 7,500 | Rs. 800 |
Above 10 Lakhs | Case to Case Basis | Case to Case Basis |
Pick-up Point extending within 5 Kms of Municipal City Limit | 1.5 times of City Limit Rates |
Pick-up Point extending beyond 5 Kms of Municipal City Limit | Rs 10 per Km |
Evening Pick up Charges(upto 7 pm) | 1.5 times of On-Call Rates |
Cash counting & verification at customer premises | Rs. 0.40 per Rs. 1000 |
Cash Limit Breach Charges | Rs.60 per incremental of Rs.50000 |
Cash Burial Charges | Rs.1.50 per Rs.1000 |
Cash Processing charges - | |
For Higher denomination(Rs 100 & above) | Rs.60 per 1000 pieces |
For Lower denomination notes (Rs 50 & below, except coins) | Rs.90 per 1000 pieces |
Cash in-transit insurance charges | Rs 0.08 per Rs 1000 |
Taxes extra as applicable. The charges mentioned above are indicated charges and may vary basis actual location feasibility.
Doorstep Banking services refers to extending the pick-up arrangement of Cash / Cheque from customers registered premises through an bank appointed authorised duly empanelled agent.
Cash and Cheque services are available subject to our agencies’ feasibility of providing the services at the desired locations. You can reach out to the Branch Manager/Relationship Manager for further queries and/or assistance.