Ola Financial Services Private Limited

Partner Website	https://www.olamoney.com/index.html
Digital Lending App	Ola Money
Link to Digital Lending App	https://play.google.com/store/apps/details?id=com.olacabs.customer&hl=en_IN https://apps.apple.com/us/app/ola-book-cab-auto-bike-taxi/id539179365
Product Type	Personal Loan
Product Details	One time personal loan with fixed tenure
Tenure	6 to 84 months
Loan Amount	upto ₹ 10 lakhs
Partner Grievance Redressal Officer	Name: Mrs. Aparna VS Designation: Senior Manager-Operation, Ola Financial Services Email: grievance.officer@zipcash.in Address: Ola Campus, Wing C, Prestige RMZ Startech, Hosur Road, Municipal Ward No. 67, Industrial Layout, Koramangala VI Bk, Bangalore South, Karnataka, India, 560095
Remarks	LSP provides services with respect to customer sourcing and servicing

Digital Lending Interest Rates, Fees & Charges

Rate of Interest and applicable charges on Digital Lending:

1) Digital personal loans, ROI starting from 10%*
2) BNPL/Digital CD loans, ROI starting from 10.45%*
3) Trade Finance, Business Loans : ROI starting from 15%*

*T&C Apply*

Digital personal loans

Charges Description	Fees / Charges
Processing fees /Usage fee	Upto 3.5% of Loan Amount
Late payment/Penal charges	Upto 2.5% of the unpaid EMI
EMI Return/Bounce Charges	7.5% of Bounced EMI Amount with Min. charge of INR 400/- & Max. of INR 1000/- (excluding GST)
EMI Pickup/Collection Charge	Upto INR 500/- as applicable
Foreclosure Chargers/Part Payment Charges	Upto 5% of Principal loan outstanding
Insurance Charge (if any linked to the loan)	Upto 5% of loan amount
Loan Cancellation/cooling off period	For Digital Loans, it can be cancelled within cooling off period with a payment of proportionate APR/ROI. Post Cooling off period, the loan will be treated as standard foreclosure with upto 5% charge.

Digital Consumer Durable Loans (Digital CD/BNPL)

Charges Description	Fees / Charges
Processing fees	Upto 3.5% of Loan Amount
Facilitation Fees/Activation Fee/Usage fee	Upto INR 500/-
Late payment/Penal charges	Upto 5% per month of the overdue amount per instance of default
EMI Bounce Charges	15% of Bounced EMI Amount Up to INR 750/- (excluding GST)
EMI Pickup/Collection Charge	Upto INR 350/- as applicable
Foreclosure Chargers/Part Payment Charges	Upto 5% of Principal loan outstanding
Cancellation & Rebooking charges/Cooling off period	Digital BNPL Loans, it can be cancelled within 3 days with proportionate APR/ROI as applicable. Post 3 days of Cooling off period, the loan will be treated as standard foreclosure with upto 5% charge.

Trade Finance, Business Loans

Charges Description	Fees / Charges
Late payment/Penal charges	Up to 24% P.A (to be levied on overdue amount and for overdue period)

1. GST, as applicable, will be levied on all service charges.

2. Foreclosure charges will be levied based on the applicability and other Terms and Conditions.

3. The above Schedule of Charges is subject to revision from time to time by the Bank.

Important Links

1	Sachet Portal	https://sachet.rbi.org.in/
2	RBI's Complaint Management System (CMS)	https://cms.rbi.org.in/
3	IDFC FIRST Bank Privacy Policy	https://www.idfcfirstbank.com/privacy-policy
4	Grievance Redressal	https://www.idfcfirstbank.com/support/grievance-redressal
5	Banking Ombudsman	https://www.idfcfirstbank.com/banking-ombudsman