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Introduction

IDFC FIRST Bank is committed to protecting their customer’s personal information. This Privacy Policy is created to help the customer understand how the bank collects, uses and protects customer’s information when they visit bank’s web and WAP sites and use their products and services.

Personal Information collected online

Personal Information means personally identifiable information such as information customer provides via forms, surveys, applications or other online fields including name, postal or email addresses, telephone, fax or mobile numbers, or account numbers.

How is personal information used

Bank may use Personal Information:

  • To respond to customers inquiries and fulfil requests.
  • To inform customer about important information regarding the Site, products or services for which customer apply or may be interested in applying for, or in which customer is already enrolled, changes to terms, conditions, and policies and/or other administrative information.
  • To deliver marketing communications that bank believe may be of interest to customer, including, ads or offers tailored to customers.
  • To personalize customer experience on the Site.
  • To allow customer to apply for products or services (e.g., to prequalify for a mortgage, apply for a credit card, or to open a retirement account, investment account or other financial product) and evaluate customer’s eligibility for such products or services.
  • To verify customer’s identity and/or location (or the identity or location of customer’s representative or agent) in order to allow access to customer’s accounts, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of account and Personal Information.
  • For business purposes, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns.
  • For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.

    • How personal information is shared

  • The Information shall not be shared with any external organization unless the same is necessary to enable IDFC FIRST Bank to provide services to the customer or to enable the compilation of a transaction, credit reporting, or the same is necessary or required pursuant to applicable banking norms or pursuant to the terms and conditions applicable to such Information as agreed to with IDFC FIRST Bank. Needless to add, confidentiality norms as applicable to banks shall be adhered to. IDFC FIRST Bank may also share Information to provide customer with superior services and a range of offers.
  • IDFC FIRST Bank may share personal information for its business purpose, with third parties that provide services to Bank, including companies that provide web analytics, data processing, advertising, e-mail distribution, payment processing, order fulfilment, and other services.

    • How other information is used and collected

    IDFC FIRST Bank and their third-party service providers may collect and use Other Information in a variety of ways, including:

  • Through customer’s browser or device: Certain information is collected by most browsers and/or through customer’s device, such as Media Access Control (MAC) address, device type, screen resolution, operating system version and internet browser type and version. Bank uses this information to ensure Sites function properly, for fraud detection and prevention, and security purposes.
  • IP Address: IP Address is a number that is automatically assigned to the device that customer is by his Internet Service Provider (ISP). An IP Address is identified and logged automatically in Bank’s server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the internet and is done automatically by many web sites. IDFC FIRST bank use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, for compliance and security purposes, for advertising, and administering the Site.
  • Aggregated and De-identified Data: Aggregated and De-identified Data is data that IDFC FIRST Bank may create or compile from various sources, including but not limited to accounts and transactions. This information, which does not identify individual account holders, may be used for bank’s business purposes, which may include offering products or services, research, marketing or analysing market trends, and other purposes consistent with applicable laws.

    • How is customer information kept accurately

    It is in customer’s interest, and it is bank’s objective, for them to have accurate, current, and complete information concerning customer and his accounts. Bank has strict procedures that their employees abide by to meet this objective. While some procedures are required by Central, State laws or RBI regulations, bank have implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and remove outdated information.

    How access to customer information is limited to employees

    IDFC FIRST Bank has procedures that limit access to personally identifiable information to those employees with a business reason for knowing such information about customer. Bank educates the employees on their responsibility to protect the confidentiality of customer information and hold them accountable if they violate this privacy policy.

    Security

    To protect Personal Information from unauthorized access and use, bank use security measures that comply with applicable laws. These measures may include device safeguards and secured files and buildings as well as oversight of their third-party service providers to ensure information remains confidential and secure.

    ANDROID APPLICATION PRIVACY POLICY PERMISSIONS REQUIRED AND THEIR PURPOSE

  • android.permission.USE_BIOMETRIC – for authentication
  • android.permission.VIBRATE – for notification purpose
  • android.permission.ACCESS_FINE_LOCATION – for accessing device location
  • android.permission.ACCESS_COARSE_LOCATION – for accessing device location
  • android.permission.ACCESS_WIFI_STATE – for accessing internet connection via WIFI
  • android.permission.ACCESS_NETWORK_STATE - for accessing internet connection via Direct Internet
  • android.permission.INTERNET – for accessing internet
  • android.permission.SEND_SMS – for sending SMS to verify the user
  • android.permission.CAMERA - to scan the QR code
  • android.permission.READ_PHONE_STATE - to access sim serial number of user for security

    • IDFC FIRST bank’s commitment to personal privacy

  • A potential customer who inquires about bank’s products and services or who would like a copy of bank’s privacy policy
  • A customer who has established a relationship with bank
  • A potential customer who has applied for a loan
  • A visitor to IDFC FIRST Bank’s web site

    • Change in policy

    Privacy policy is subject to change periodically.

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