CKYC Registry
Customer care hotline Call 1800 10 888
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Populer FAQs
Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Apply NowYou can reset your debit card PIN by any of the following modes:
1. Steps to set/reset PIN via mobile banking
• Download and Login to the IDFC FIRST Bank - Mobile banking app from Android/IOS Play Store
• Go to cards tab under the “Accounts” section.
• Select the Debit card you wish to activate and click on change PIN option
• Set the PIN of your choice and confirm the same. Authorize the PIN set transaction using your MPIN
• PIN is ready for use
2. Steps to set/reset PIN via net banking
• Log in to your internet banking https://my.idfcfirstbank.com/login
• Go to cards tab under the “Have” section
• Select the Debit card you wish to activate and click on change PIN option
• Set PIN of your choice and then authorize yourself using OTP
• PIN is ready for use
3. Steps to set/reset PIN via IVR
• Call on bank’s toll free number-1800 419 4332 through your registered mobile number
• Select the option to reset PIN i.e. option (2) on IVR
• Authenticate yourself by entering Date of Birth
• Key-in the 4 digit PIN and re-enter the same for confirmation
• PIN is ready for use
In case you are calling from non-registered mobile number then follow these steps:
• Call on bank’s toll free number-1800 419 4332 from non-registered mobile number
• Caller needs to input the registered mobile number
• Select the option to reset PIN i.e. option (2) on IVR
• You need to validate this option on IVR by entering OTP sent to the registered mobile number
• Set the PIN of your choice and re-enter the same
• PIN is ready for use
Note – In case of multiple accounts/Debit cards customer will have to additionally enter last 4 digits of the account and debit card