CKYC Registry
Customer care hotline Call 1800 10 888
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Populer FAQs
Signature is important and it is required to avail various products and services. To upload your signature
1. Go to More
2. Select Customer Service Dashboard
3. Select ‘Savings/Current Accounts’
4. Select ‘Upload Signature’ to upload your signature.
That's easy! Follow these steps to track your service requests:
1. From the home page of the app, tap on "Customer Service" section
2. Scroll down to "Track my service requests" to find all your requests
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Apply NowUser Guide for (POGO) Device
Requirements for powering the POGO> device
1. Power the POGO> Device. Make sure your smartphone, POGO> device & welcome kit are accessible.
Charging POGO> device
Bluetooth Pairing
Downloading of POGO> mobile application
Application Access & creating a User Name & PIN
Activation of the POGO> Device
How To Accept Chip & Mag Stripe Transactions
Activation steps | Chip & Pin Cards | Chip & Sign Cards | Mag Stripe & Pin Cards | Mag Stipe & Sign Cards | |
Switch on the POGO> device and ensure your device’s Bluetooth is switched on | Yes | Yes | Yes | Yes | |
Tap the ‘Payment’ icon on the POGO> Home Page | Yes | Yes | Yes | Yes | |
Enter the amount in the ‘Amount’ field | Yes | Yes | Yes | Yes | |
Enter customer’s mobile number and E-mail ID. Click on the ‘Tap to Activate’ icon. | Yes | Yes | Yes | Yes | |
The POGO> device will display the message ‘Please INSERT/SWIPE’ | Yes | Yes | Yes | Yes | |
SWIPE/DIP customer’s card Into the SWIPE/DIP slot | Yes | Yes | Yes | Yes | |
Request the customer to validate amount on the POGO> device by pressing the GREEN button. | Yes | No | No | No | |
Customers are requested to insert their PIN and then press the GREEN button. | Yes | No | No | No | |
On successful SWIPE/DIP the POGO> device reads the card details | Yes | Yes | Yes | Yes | |
Masked details now appear on the POGO> app-Name of card holder, card number (last 4 digits visible) | Yes | Yes | Yes | Yes | |
Click on the ‘Sign’ Icon and request the customer to sign on the signature screen | No | Yes | Yes | Yes | |
Click on the ‘Continue’ icon | No | Yes | Yes | Yes | |
Please note – On the back of the payment screen, the signature captured is visible on the side of the sign field | No | Yes | Yes | Yes | |
Tap on the ‘Make Payment’ icon | Yes | Yes | Yes | Yes | |
Request customer to validate amount on the POGO> device by pressing the GREEN button | No | No | Yes | No | |
Request customer to key in their PIN and then press the GREEN button | No | No | Yes | No | |
A message to indicate the status of transaction appears. Also, a SMS and an E-mail are sent to the customer on successfully completing the transaction | Yes | Yes | Yes | Yes |