TERMS AND CONDITIONS
These terms and conditions apply to and regulate the provisions of the specified products and services provided by IDFC FIRST FIRST Bank Limited (‘ IDFC FIRST Bank’) which shall be applicable to all transactions initiated by the Users vide the Unified Payment Interface, and such other terms and conditions as may be specified by the Bank from time to time (“Terms”).
By using UPI Facility, the user thereby agrees to these Terms and Conditions form the contract between the User and IDFC FIRST Bank. UPI facility shall be governed by such terms & conditions as amended by IDFC FIRST Bank from time to time. These terms and conditions and shall be in addition to and not in derogation of the Terms and Conditions relating to any account of the User and / or the respective product or the service provided by IDFC FIRST Bank unless otherwise specifically stated.
The User will indemnify IDFC FIRST Bank and its Affiliates from and against any and all claims, costs, losses, damages, judgments, and other expenses arising out of (a) Violation of the Terms contained herein by the User; (b) Any deletions, additions, insertions or alterations to, or any unauthorized use of/access to UPI App /Service(s), by the User; (c) Any misrepresentation or breach of representation or warranty made by the User contained herein; or (d) Any breach of any covenant or obligation to be performed by the User here under
The User may terminate this agreement and close the UPI App by contacting the Help Centre. The User shall remain responsible for any transactions made through the UPI App until such termination. The IDFC FIRST Bank may suspend or terminate access to the UPI App and/or discontinue provision of the Services anytime either entirely or with reference to a specific Service or User; for any reason or no reason upon notice to the User. Upon termination, the IDFC FIRST Bank may, but is not obligated to, delete the User’s Personal Information and other information relating to her/him or her/his account.
The IDFC FIRST Bank reserves the right to remove/modify/condition the Services, or any part thereof, or to introduce any new product or services under intimation to the User. The User irrevocably and unconditionally authorises IDFC FIRST Bank to access its UPI App for effecting financial or other transactions performed by the User. The instructions of the User shall be effected only when such instructions are in accordance with the prescribed procedure and applicable laws. Any instruction and/or request made through the UPI App which is accessed post successful authentication of the User shall be deemed to be an instruction or request received from the User. The User understands that entering an instruction or request with IDFC FIRST Bank, either electronically or otherwise, is the sole responsibility of the User and does not guarantee execution of such instruction or request. The read-out, the email output or the printed output, if any, that is received by the User at the time of availing the Service/s shall be deemed to be a proof of the availment of the Services by the User and shall be accepted as conclusive and binding for all purpose. All records of the transactions, generated by the IDFC FIRST Bank and arising out of the availment and use of the Service/s through the UPI App, including the time the transaction was recorded shall be conclusive proof of the genuineness and accuracy of the transaction. The IDFC FIRST Bank has no liability or obligation to keep a record of the instructions given by a User. The IDFC FIRST Bank may refuse to comply with the instructions without assigning any reasons and shall not be under any duty to assess the prudence or otherwise of any instruction and have the right to suspend the operations through the UPI App.
The User agrees that IDFC FIRST Bank and/or Affiliates or their contractors may hold and process its personal information and all other information concerning his Account(s)/UPI App in connection with the use of/access to UPI App/availing Service(s) as well as for analysis, credit scoring and marketing. The User also agrees that IDFC FIRST Bank may disclose, in strict confidence, to other institutions located in India or outside India, such personal information as may be reasonably necessary for reasons inclusive of but not limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for credit rating by recognised credit scoring agencies, or for fraud prevention purposes or for providing services.
The Bank and the User agree that if the User opens further Accounts with/subscribes to any of the products/services of the Bank or any of the Affiliates and the Bank extends the access to the UPI App/ Services to such Accounts or products or services and the User opts for the use thereof, then the Terms shall automatically apply to such further use/access by the User.
IDFC FIRST Bank shall be entitled to sell, assign, securitise or transfer its right and obligations under the Terms and any security being in favour of the IDFC FIRST Bank (including all guarantee/s) to any person of the its choice in whole or in part and in such manner and on such terms and conditions as IDFC FIRST Bank may decide. Any such sale, assignment, securitisation or transfer shall conclusively bind the User and all other persons.
IDFC FIRST Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future, on the deposits/scripts held in the Account(s) or UPI App or in any other account, whether in singly or jointly, to the extent of all outstanding dues, whatsoever, arising as a result of the provision of Services to the User.
IDFC FIRST Bank does not warrant that access to the Website and UPI App and/or Services shall be uninterrupted, timely, secure, or error free nor does it make any warranty as to the results that may be obtained from the use of the Website/ UPI App, accuracy or reliability of the UPI App and/or Services, privacy and security of your data. IDFC FIRST Bank does not warrant and shall not be responsible, including due to failure of operational systems, technical issues or due to any requirement of law. IDFC FIRST Bank shall under no circumstance be held liable to the User if the access to the UPI App and/or Services is not made available in the desired manner or for any delay in carrying on the instructions due to any reason whatsoever. Under no circumstances shall IDFC FIRST Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the User or by any other person. IDFC FIRST Bank will not be liable for any malware/virus that may enter the User’s system as a result of the User using/accessing the Application and/or during availability of the Services. IDFC FIRST Bank does not guarantee to the User or any other third party that the Application would be virus/malware free.
IDFC FIRST Bank shall have the absolute discretion to amend or supplement any of the Terms, Service Terms, Primary Terms or Guidelines at any time and shall give a notice of amendment or supplement or other change whatsoever by hosting the same on the Website or in any other manner as decided by IDFC FIRST Bank. The User shall be responsible for regularly reviewing these Terms including amendments thereto as may be posted on the Website which will thereupon apply to and be binding on the User immediately.
These Terms shall be governed by the laws of India. The Parties hereby agree that any legal action or proceedings arising out of the Terms shall be brought in the courts or tribunals at Mumbai in India and irrevocably submit themselves to the jurisdiction of such courts and tribunals. IDFC FIRST Bank may, however, in its absolute discretion, commence any legal action or proceedings arising out of the Terms in any other court, tribunal or other appropriate forum, and the User hereby consents to this right of IDFC FIRST Bank.
IDFC FIRST Bank may sub-contract and employ agents to carry out any of its obligations under this contract. All costs incurred by the User including telecommunication costs to access the UPI App/avail the Services shall be borne by the User. As a tool to correct misunderstandings, the User understands, agrees and authorises IDFC FIRST Bank, at its discretion, and without prior notice to the User, to monitor and record any or all telephone conversations or electronic communications between the User and IDFC FIRST Bank and any of IDFC FIRST Bank’s employees or agents. The User acknowledges that it has not relied on any representation made by IDFC FIRST Bank or any of its employees or agents and has made its own independent assessment for availing Service/s and/or accessing UPI App. No third party will have any rights or claims under these Terms.
The User acknowledges that the underlying software as well as web-browsers or mobile software required for accessing the UPI App/availing the Service/s are the legal property of the respective vendors and/or IDFC FIRST Bank. The permission given by the Bank to access the UPI App/avail the Service/s will not convey any proprietary or ownership rights in such software. The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the underlying software or create any derivative product based on the software.
"The products and services referred to herein are subject to the terms and conditions governing them as specified by the IDFC FIRST Bank from time to time at the website of IDFC FIRST Bank www.IDFC FIRSTbank.com. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/services of IDFC FIRST Bank. Our relationship is governed exclusively by these terms & conditions and no presumption of any relation other than that contemplated by this document shall be presumed or exist. IDFC FIRST Bank is not acting in a fiduciary capacity when making available any of the products and services referred to in this document, and accepts no liability nor responsibility Whatsoever with respect to the use of this document or its contents. IDFC FIRST Bank may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such Terms as required or necessary, in relation to its products/services."
KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
Bandra East, Mumbai - 400051,
Toll Free No - 1800 419 4332
Email - Banker@idfcfirstbank.com
Toll Free No - 1860 500 9900
Email - Customer.Care@Capitalfirst.Com