IDFC FIRST Bank Customer Care

    As a measure of safety amid concerns about COVID-19, our Customer Contact centre is operating with limited staff. This may result in a delayed response to calls and emails. We therefore request you to get in touch with us for urgent matters only. While we do our best to stay connected, you can bank virtually from anywhere, anytime with our Mobile App and Net banking for 24 X 7 account access. We are committed to serving you.


    For FAQs on moratorium, click here

    To apply for the moratorium, kindly click here and submit the Moratorium request form online. You can also email your request for moratorium from your registered email address at help@idfcfirstbank.com mentioning your Loan Account Number and we will activate the moratorium for the unpaid EMI of March 2020 if any, and for EMI of April and May 2020. Alternatively, you can send an SMS from your registered mobile number to 80070 10908, mentioning your Loan Account Number.

    Kindly make sure that you mention the correct Loan Account Number and the registered mobile number, to avail of the Moratorium facility.

    For any queries with reference to Savings/Current and other deposit accounts, contact IDFC FIRST Bank customer care using details mentioned in the table.

    For loan-related queries, we are available between 9:30 a.m. to 06:00 p.m., from Monday to Saturday (except bank holidays).

    Rural Banking timings: 9:30 to 6:00 pm on weekdays and Bank working days (except second and fourth Saturday).

    NRI customers calling from overseas can contact IDFC FIRST Bank NRI customer care using the details mentioned below.

    We are committed to solving your queries on a priority basis. We assess all cases in a fair, transparent, and factually correct manner.

    For Branch, ATM and other details, click here.


    IDFC FIRST Bank Customer Care Numbers

    LOB Toll Free Number
    CASA, Deposits and other accounts 1800 419 4332
    Loans 1860 500 9900
    Rural Banking 1800 419 8332
    NRI (Calling from India) 022 6248 5152


    IDFC FIRST Bank NRI Customer Care Numbers (Calling from Overseas)

    Calling From Phone Number Toll Free/Local Call
    USA 18337039805 Toll Free
    CANADA 18337039811 Toll Free
    UK 0 8000 478 414 Toll Free
    SINGAPORE 800 101 4006 Toll Free
    AUSTRALIA 1800314585 Toll Free
    UAE 8000 187 922 Toll Free
    SAUDI ARABIA 8008500980 Toll Free
    OMAN 80074528 Toll Free
    QATAR 00 800 100 089 Toll Free
    BAHRAIN 80006082 Toll Free
    GERMANY 8001815050 Toll Free
    HONG KONG 852 30082199 Local Call
    BELGIUM 3228962986 Local Call
    IRELAND 35315712658 Local Call
    ITALY 390230578885 Local Call
    SPAIN 34935472751 Local Call
    NETHERLANDS 31207971718 Local Call
    SWITZERLAND 41225449992 Local Call


    We believe that you should be privy to why a decision was made pertaining to your case. If you find this lacking in any particular case, click here to reach us.

     

    Registered Address

    Office Address
    Registered Office IDFC FIRST Bank Ltd
    KRM Tower, 7th Floor, No. 1,
    Harrington Road, Chetpet,
    Chennai - 600031, Tamil Nadu,
    India
    Corporate Office IDFC FIRST Bank Ltd
    Naman Chambers,
    C-32, G-Block,
    Bandra-Kurla Complex,
    Bandra East, Mumbai - 400051,
    India
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Contact us

REGISTERED office:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India

Corporate office:

IDFC FIRST Bank Ltd

Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,
India

IDFC FIRST Bank Customers

Toll Free No - 1800 419 4332
Email - Banker@idfcfirstbank.com

Capital First Customers

Toll Free No - 1860 500 9900
Email - Customer.Care@Capitalfirst.Com

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