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Customer Speak

Frequently Asked Questions

Is there a Joining/Membership fee for IDFC FIRST Bank Credit Cards?

There is NO Joining or Membership fee applicable on any of IDFC FIRST Bank Credit Cards.

What are the current offers available on IDFC FIRST Bank credit cards?

IDFC FIRST Bank Bank Credit Cards are loaded with a host of benefits, offers & features.

Some of them are listed below and will be applicable as per card variant available with you:

Lifestyle benefits – Discounts on shopping, dining & movies, complimentary round of golf every month, etc.

Travel benefits – Complimentary airport lounge access.

Other benefits – various in-app online discounts, discounts on health and wellness outlets, etc.

Is there an expiry date on the reward points accrued on my card?

There is NO expiry date to the reward points accrued on your IDFC FIRST Bank Credit Card

How do I generate my credit card PIN?

Net Banking

Pre-login

  • Click on the “Generate Credit Card PIN” on the pre-login page [https://my.idfcfirstbank.com/login]
  • Enter “Customer ID” & “Credit Card number” and click on Get OTP
  • Verify using the OTP sent on your registered mobile number
  • Enter and Re-enter PIN of your choice and click on confirm
  • Your Credit Card PIN is set

Login

  • Login to your Net Banking account
  • Select Credit Card section
  • Select Set new PIN
  • Enter and Re-enter PIN of your choice and click on Get OTP
  • Please verify through the OTP sent to your registered mobile number
  • Your Credit Card PIN is set

Mobile Banking App

Pre-login

  • Select browse icon from the right side top menu on login page
  • Enter “Customer ID” & “Credit Card number” and click on Get OTP
  • Please verify through the OTP sent to your registered mobile number
  • Enter and Re-enter PIN of your choice and click on confirm
  • Your Credit Card PIN is set

Login:

  • Login to Mobile Banking App
  • Access Credit Card section
  • Select Set new PIN
  • Enter and Re-enter PIN of your choice and click on Get OTP
  • Your Credit Card PIN is set

Customer Care:

  • Dial our Customer Care and follow the instructions to generate the PIN
Will I be asked for my Credit Card PIN at every POS terminal, be it domestic or international?

For all transactions in India, yes, you will be asked for a PIN for completing the transactions. However, outside India, you will be asked for the PIN only if the POS terminal is enabled for PIN authentication.

More FAQs

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