FASTag

You will need to carry original as well as copy of your KYC document.

1. Registration Certificate (RC) of the vehicle.

2. Passport size photograph of the vehicle owner

3. KYC documents as per the category of the vehicle owner:

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

A valid driving license would be sufficient for Address & ID proof.

Yes, you will have to use the lanes demarcated for FASTag.

FASTag has a one-time Fee of ₹100 including GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.

Please refer to the details provided in the schedule of charges section.

An option of ‘Forgot user ID/Password ‘is available for user in FIRST Forward app and portal to reset the login ID and Password.

Please contact the help desk on 18002669970 or use customer app/portal to raise a service request for change in contact details.

Yes, your FIRSTforward FASTag can be recharged at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present. Your FIRSTforward FASTag can also be recharged online through WhatsApp, Bharat Bill Pay Service, Credit Card, Debit Card, Net Banking and/or UPI enabled apps, or through our (recommended) FIRSTforward Portal, Android or iOS Apps.

Portal - https://firstforward.idfcfirstbank.com/login/

Android - https://idfcfir.st/etolland/

iOS - https://idfcfir.st/etollios/

Your offline purchase of FASTag will be affixed to your vehicles' windshield immediately - no wait needed. When purchased online, your FIRSTforward FASTag will be shipped to your address by registered post, and will be delivered in 3-5 business days.

You can check your FASTag status, review your statement, transfer funds between tags and/or recharge your FIRSTforward FASTag through our FIRSTforward Portal, Android or iOS Apps.

Yes, it is possible. You can transfer the funds using “Funds Transfer” option on the Portal. You can also use the same feature to transfer funds from pool account to tag.

Yes, provided you have more than one vehicle linked to your login ID.

Yes, minimum amount is necessary in every Tag, depending on its vehicle class or subscribed product. If the Tag balance is below the threshold, the tag will be marked as “Low Balance Tag”.

Just message 'Hi' to +91 95555 55555. Our WhatsApp Chat client will guide you through the process.

The same tag cannot be used, as FASTag is tamper proof. The existing tag needs to be closed and a fresh tag needs to be issued for the new vehicle.

You need to submit a written application for Tag closure along with cancelled cheque. The Bank will transfer Security Deposit and balance in the account details shared.

Please contact your Partner to get a replacement tag. Your FIRSTforward FASTag can also be replaced at toll plazas where an IDFC FIRST Bank FASTag Point-Of-Sale is present.

Yes, one time replacement fee of ₹ 100 is applicable for every Tag replacement.

FASTag is linked to an account, KYC documentation would be required as per the KYC policy. Apart from the KYC documentation, you need to submit Registration Certificate (RC) of the vehicle along with the application for FASTag. As FASTag is a prepaid account, it can be issued/operated as per below defined limits:

Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations put by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once the payment is approved, the operator will activate the pass scheme on the affixed tag. Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at any toll plaza. Your FASTag will be configured for the pass at the toll plaza.

FASTag is presently operational at 700+ toll plazas across National/select State Highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the NETC program. More toll plazas will be brought under the NETC program in the future. You may see the list of plazas in the 'Active Toll Plazas' section. Please visit www.ihmcl.com for more details.

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com. Become FT agent