IDFC FIRST Bank - Sodexo Prepaid Cards

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IDFC FIRST Bank Sodexo Premium Pass - Rewards

Key Features - Employers,Employees & Corporates.
  • Personalized rewards cards
  • Tax benefits up to INR 5,000/-
  • Faster TAT's of ordering and distribution
  • Secured PIN - based transactions
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IDFC FIRST Bank Sodexo Premium Pass - Celebrations

Key Features
  • One time loadable gift card with 1 year validity
  • Secured PIN - based transactions
  • Nationwide acceptance on Rupay network
  • Hassle-free ordering and delivery process
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IDFC FIRST Bank Sodexo Flexi - Benefits Pass

Key Features
  • One interface for all employee benefits/ reimbursement.
  • Web based and App based user interfaces.
  • Improves employee experience - Making claims on the go!
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Payables at Par Cheques ReceivMgm1

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques ReceivMgm2

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques ReceivMgm3

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques ReceivMgm4

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques IntRecon1

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques IntRecon2

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques Int Recon 3

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques Int Recon4

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques Liquidity1

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

Payables at Par Cheques Liquidity2

Convenient issuance of cheques anytime, anywhere
  • Get rid of the hassles of having a location-specific current account or requesting for a locally payable cheque
  • Request bulk cheque issuance at the click of a button through our comprehensive Internet banking platform
  • Competitive Interest Rates
  • Print cheques at bank counters and dispatch to your chosen address
  • Capture of additional information/invoice details, along with the instrument
Know More

FAQs

Sodexo Premium Pass Celebrations-What is the Sodexo Premium Pass?

The Sodexo Premium Pass – Celebrations card is a rupee-denominated magnetic stripe based co-branded prepaid card that is accepted at Merchant outlets that have been enabled for RuPay card acceptance. The card is issued by IDFC FIRST Bank Ltd in partnership with its co-branding partner Sodexo SVC India Ltd. This card is a non-reloadable card, issued by IDFC FIRST Bank Ltd with a 1-year validity.

How do I activate my Sodexo Premium Pass – Celebrations card?

All Sodexo Premium Pass – Celebrations card is dispatched in inactive mode for security reasons. The card must be activated by the Cardholder before usage. The cardholder can activate the cards either online or using SMS

To activate your card online

  1. Visit https://activation.sodeoxbrs.com
  2. Enter your registered mobile number or email address
  3. Enter the 12-digit card reference number & the captcha
  4. Click on Get Activation Code
  5. Enter activation code (you will receive the same over email and/or SMS)

To activate your card via SMS

Send an SMS from your registered mobile number to 9225660070 Message format: CARDACT <12-digit Card Reference Number>

Where can I find the Card Reference Number?

The Card Reference Number is printed on the Welcome Letter that you will receive as part of the card welcome kit. This number is mandatorily required for activating the card; hence make sure that you retain the Welcome Letter until card activation.

I have lost the welcome letter and do not know the card reference number. What do I do?

If you have lost/ misplace the welcome letter and did not note down the card reference number which is mandatory for card activation all you need to do is visit the Sodexo card activation portal.
https://activation.sodexobrs.com

  1. Select the option ‘Forgot Reference Number’
  2. Enter your registered mobile number/ email address
  3. Enter last 4-digits of your 16-digit card number
  4. Enter captcha details and click on ‘Get Card Reference Number’

If the details you have entered are correct, you will receive the card reference number details vis SMS or email on your registered mobile number or email address

What is KYC registration?

RBI guidelines specify capturing and validating consumer information for certain value issued on prepaid cards.

  1. If, the value on the card is less than the *minimum KYC limit prescribed by RBI; minimum consumer information is mandated. This is already provided by your company and the cardholder need not provide any additional information
  2. When, the value on the card is greater than the prescribed limit the Cardholder will need to complete the KYC process

*Note: The current minimum KYC limit prescribed by RBI is INR 10,000 and is subject to change as mandated by RBI

How do I obtain the Sodexo Premium Pass?

The Sodexo Premium Pass is a B2B card that can be obtained by corporate entities only. A corporate looking to obtain Sodexo Premium Pass can get in touch with IDFC FIRST Bank or Sodexo, send a sales enquiry to wecare.in@sodexo.com or alternatively visit the Sodexo website www.sodexobenefitsindia.com and submit an order enquiry for the same online.

What are the charges for the Sodexo Premium Pass?

There are some charges that are borne by the Client who purchases the Sodexo Premium Pass and there are other charges that are deducted from the available balance on the card as communicated to the Cardholder. The charges deducted from the available balance on the card are communicated to you in the card welcome letter.

Where can I use the Sodexo Premium Pass?

The Sodexo Premium Pass is issued by IDFC FIRST Bank on the RuPay platform and can be used at merchant outlets across the country accepting RuPay Cards - including retail stores and online merchants. Please note that Sodexo Premium Pass is usable in India only. International purchases and purchases from International sites are restricted.

Can I withdraw cash using my Sodexo Premium Pass?

The Sodexo Premium Pass can only be used at merchant outlets across the country accepting RuPay Cards - including retail stores and online merchants. These cards are not enabled at any Bank ATM and no cash withdrawal is possible.

Are there any limits to the amount that can be loaded on the Sodexo Premium Pass?

The Sodexo Premium Pass – Celebrations card can be loaded only by the Client with any amount up to a maximum INR 10,000.

What information does one need to submit at the time of for issuance/loading of card?

At the time of loading the Sodexo Premium Pass, the Client will provide basic Cardholder information to Sodexo. However, if the load value on the card exceeds 10,000 the Cardholder will subsequently need to fulfil a KYC registration process. KYC requirement will be communicated to the Cardholder via e-mail or SMS on the registered e-mail ID and mobile number respectively.

How do I change the card PIN?

You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

What do I do if I forget the card PIN?

You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

How do I check the balance on my Sodexo Premium Pass?

Every time you make a purchase, you will receive and email/SMS notification stating the updated card balance. You can also view card balance by logging on to the Cardholder Portal (visit the Sodexo Users section on the Sodexo website www.sodexobenefitsindia.com) or using the mobile app.

How do I ensure the safety of my Sodexo Premium Pass?

The Sodexo Premium Pass is a PIN based card. The PIN needs to be entered on the EDC Terminal at the time of every transaction. To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the Card together. If you have lost your Card, please block your card at the earliest to avoid misuse of the card.

What should I do if my Sodexo Premium Pass is lost or stolen?

On loss of the card, please block your card by calling the Client Service or over the Cardholder Portal. The lost Card will be blocked and the available amount less charges would be issued to the Cardholder as a replacement card only after the Cardholder requests for a replacement Card.

What should I do when my Sodexo Premium Pass has expired?

Sodexo will trigger a notification to the Cardholder, 30 days and 15 days before expiry of the Card. After card expiry, unless prohibited by applicable law, the Card and any available balance will expire and you can no longer use the Card or access the available balance.

Important Links and Contact Information:

Sodexo Premium Pass Rewards-What is the Sodexo Premium Pass?

The Sodexo Premium Pass – Rewards card is a rupee-denominated magnetic stripe based co-branded prepaid card that is accepted at Merchant outlets that have been enabled for RuPay card acceptance. The card is issued by IDFC FIRST Bank Ltd in partnership with its co-branding partner Sodexo SVC India Ltd. This card is a reloadable card, issued with a 3-year validity.

How do I activate my Sodexo Premium Pass – Celebrations card?

All Sodexo Premium Pass – Rewards card is dispatched in inactive mode for security reasons. The card must be activated by the Cardholder before usage. The cardholder can activate the cards either online or using SMS

To activate your card online

  1. Visit https://activation.sodeoxbrs.com
  2. Enter your registered mobile number or email address
  3. Enter the 12-digit card reference number & the captcha
  4. Click on Get Activation Code
  5. Enter activation code (you will receive the same over email and/or SMS)

To activate your card via SMS

Send an SMS from your registered mobile number to 9225660070

Message format: CARD<space>ACT<space> <12-digit Card Reference Number><space><Last 4 digits of your Card Number>

Where can I find the Card Reference Number?

The Card Reference Number is printed on the Welcome Letter that you will receive as part of the card welcome kit. This number is mandatorily required for activating the card; hence make sure that you retain the Welcome Letter until card activation.

I have lost the welcome letter and do not know the card reference number. What do I do?

If you have lost/ misplace the welcome letter and did not note down the card reference number which is mandatory for card activation all you need to do is visit the Sodexo card activation portal.
https://activation.sodexobrs.com

  1. Select the option ‘Forgot Reference Number’
  2. Enter your registered mobile number/ email address
  3. Enter last 4-digits of your 16-digit card number
  4. Enter captcha details and click on ‘Get Card Reference Number’

If the details you have entered are correct, you will receive the card reference number details vis SMS or email on your registered mobile number or email address

What is KYC registration?

RBI guidelines specify capturing and validating consumer information for certain value issued on prepaid cards.

  1. If, the value on the card is less than the *minimum KYC limit prescribed by RBI; minimum consumer information is mandated. This is already provided by your company and the cardholder need not provide any additional information
  2. When, the value on the card is greater than the prescribed limit the Cardholder will need to complete the KYC process
  3. Post KYC registration the card value can reach up to a maximum of INR. 10,000/-

*Note: The current minimum KYC limit prescribed by RBI is INR 10,000 and is subject to change as mandated by RBI

How do I obtain the Sodexo Premium Pass?

The Sodexo Premium Pass is a B2B card that can be obtained by corporate entities only. A corporate looking to obtain Sodexo Premium Pass can get in touch with IDFC FIRST Bank/Sodexo, send a sales enquiry to wecare.in@sodexo.com or alternatively visit the Sodexo website www.sodexobenefitsindia.com and submit an order enquiry for the same online.

What are the charges for the Sodexo Premium Pass?

There are some charges that are borne by the Client who purchases the Sodexo Premium Pass and there are other charges that are deducted from the available balance on the card as communicated to the Cardholder. The charges deducted from the available balance on the card are communicated to you in the card welcome letter.

Where can I use the Sodexo Premium Pass?

The Sodexo Premium Pass is issued on the RuPay platform and can be used at merchant outlets across the country accepting RuPay Cards - including retail stores and online merchants. Please note that Sodexo Premium Pass is usable in India only. International purchases and purchases from International sites are restricted.

Can I withdraw cash using my Sodexo Premium Pass?

The Sodexo Premium Pass can only be used at merchant outlets across the country accepting RuPay Cards - including retail stores and online merchants. These cards are not enabled at any Bank ATM and no cash withdrawal is possible.

Are there any limits to the amount that can be loaded on the Sodexo Premium Pass?

The Sodexo Premium Pass – Rewards card can be loaded only by the Client with any amount up to a maximum of INR. 1,00,000/- . When the value on the card exceeds INR 10,000, it is mandatory for the Cardholder to complete the KYC registration process.

What information does one need to submit at the time of for issuance/loading of card?

At the time of loading the Sodexo Premium Pass, the Client will provide basic Cardholder information to Sodexo. However, if the load value on the card exceeds 10,000 the Cardholder will subsequently need to fulfil a KYC registration process. KYC requirement will be communicated to the Cardholder via e-mail or SMS on the registered e-mail ID and mobile number respectively.

How do I change the card PIN?

You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

What do I do if I forget the card PIN?

You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

How do I check the balance on my Sodexo Premium Pass?

Every time you make a purchase, you will receive and email/SMS notification stating the updated card balance. You can also view card balance by logging on to the Cardholder Portal (visit the Sodexo Users section on the Sodexo website www.sodexobenefitsindia.com) or using the mobile app.

How do I ensure the safety of my Sodexo Premium Pass?

The Sodexo Premium Pass is a PIN based card. The PIN needs to be entered on the EDC Terminal at the time of every transaction. To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the Card together. If you have lost your Card, please block your card at the earliest to avoid misuse of the card.

What should I do if my Sodexo Premium Pass is lost or stolen?

On loss of the card, please block your card by calling the Client Service or over the Cardholder Portal. The lost Card will be blocked and the available amount less charges would be issued to the Cardholder as a replacement card only after the Cardholder requests for a replacement Card.

What should I do when my Sodexo Premium Pass has expired?

Sodexo will trigger a notification to the Cardholder, 30 days and 15 days before expiry of the Card. After card expiry, unless prohibited by applicable law, the Card and any available balance will expire and you can no longer use the Card or access the available balance.

Important Links and Contact Information:

What is the IDFC First Sodexo Meal Pass?

The Meal Pass is a fully digital meal benefit solution. This card comes with a 5-year validity and is accepted at Sodexo-affiliated merchant outlets for the purchase of food and non-alcoholic beverages only.

How much amount will be loaded on the SIDFC First Sodexo Meal Pass?

The Meal Pass will be loaded with an amount decided by your HR. Please check with your HR on the monthly load value of your IDFC First Sodexo Meal Card.

Can I use my card as soon as I receive it?

The card is dispatched in an inactive mode for security reasons. The card must be activated before usage.

How do I activate my IDFC First Sodexo Meal Pass?

  • The Meal Pass is dispatched in an inactive mode for security reasons. The card must be activated before usage which can be done by following some simple instructions mentioned in the welcome kit that you will receive along with the card.
  • Activate your card online by visiting the card activation portal https://activation.sodexobrs.com
  • Enter your official registered email address/ mobile number
  • Enter the 12-digit card reference number (mentioned on the Welcome Letter)
  • Click on ‘Get Activation Code’
  • Provide Officially Valid Document* details to complete KYC
  • Enter activation code (received on email/ SMS)
  • Complete OTP-based mobile number verification
  • Click on ‘Activate Card’
    Officially Valid documents include Passport, Driving License, Voter ID, PAN Card. In case of PAN card, additional Proof of address documents like Bank Statement, Electricity Bill, Landline bill (not mobile), Leave & License Agreement/Rent Agreement of house are to be provided.

How much can I save with IDFC First Sodexo Meal Card?

You can save up to Rs. 22,000 in taxes and exclusive deals every year with Meal Card. You can calculate the amount you can save with IDFC First Sodexo Meal Card at http://sodexo.live/savings

How can I link my IDFC First Sodexo Meal Pass to the Zeta mobile app? What are the benefits of using the Zeta mobile app?

  • The Meal Pass integrates with Zeta’s digital platform to offer several benefits for employees. Downloading the Zeta app on your smartphone has the following benefits:
  • Multiple ways to pay: Use your Meal Pass at online and offline food stores and pay using:
    • QR code - Just scan the QR code at the merchant outlet and punch the amount
    • Shop ID - Enter the merchant’s Shop ID and pay
    • Zeta code - Click on “Zeta Code”, generate an OTP by tapping on the screen, share the OTP with the vendor to pay and you’re done!
    • Provide Officially Valid Document* details to complete KYC
    • Enter activation code (received on email/ SMS)
    • Complete OTP-based mobile number verification
    • Click on ‘Activate Card’
  • SuperPIN - It’s alright to forget your static PIN because you have the SuperPIN to your rescue. The SuperPIN is a dynamic PIN that is generated every two minutes on your app
  • Integrated food apps - Buy food directly via the integrated food ordering apps
  • Merchant outlets - Access the Sodexo Merchant Directory on the app
  • Exclusive offers and discounts - Avail exclusive offers and discounts
  • Block and unblock card - Cards can be blocked or unblocked as per your needs
  • Track spends - Real-time in-app notifications on spends and credits
  • Access transaction history - Access transaction history on-the-goOfficially Valid documents include Passport, Driving License, Voter ID, PAN Card. In case of PAN card, additional Proof of address documents like Bank Statement, Electricity Bill, Landline bill (not mobile), Leave & License Agreement/Rent Agreement of house are to be provided.

Do I need to memorise the static PIN?

You will need to memorise your PIN if you have not downloaded the Zeta app. If you have downloaded the Zeta app, you can simply use the SuperPIN feature.

Do I need to memorise this PIN?

Yes, you will need to memorise the card PIN, as you will need to enter this PIN when making a purchase transaction

Will I receive SMS alerts for my purchase and load transactions?

Yes, you will receive SMS alerts from Sodexo for your purchase and load transactions. To receive SMS alerts, your mobile number must be registered with Sodexo. If your mobile number has not been provided by your employer, you can register the same with Sodexo at the time of card activation on the activation portal. You can also update your mobile number on the Zeta app. Please update the same to help us serve you better.

What are the charges for the IDFC First Sodexo Meal Pass?

There are no charges applicable on purchase transactions with the Sodexo Meal Pass.

What are the applicable charges while using the IDFC First Sodexo Meal Pass?

No charges are levied to use the services of the IDFC First Sodexo Meal Pass to the cardholder. However, additional charges might be levied in case of below circumstances:

  • Card Replacement Fee: ₹150/- for lost/ misplaced cards. Replacements due to technical issues are free of cost on a case to case basis
  • Insufficient Fund Fee: ₹2 per transaction that is declined due to insufficient balance
  • Inactive Card Fee
  • Meal Pass – Rs. 20/- in case of below:
  • No credit to card for a period of 90 days
  • AND
  • No card transactions for a period of 90 days

What can I purchase using my IDFC First Sodexo Meal Pass?

The IDFC First Sodexo Meal Pass can be used to purchase food and non-alcoholic beverages at Sodexo-affiliated merchant outlets.

Can I use my IDFC First Sodexo Meal Pass to make payments against home delivery?

You can use your Meal Pass to make payments against home delivery if the merchant you are purchasing from is equipped to support the same.

Can I use my IDFC First Sodexo Meal Pass for online purchases?

Your Meal Pass can be used for online payments for the purchase of food and non-alcoholic beverages. Currently, this has been enabled at selected popular online food merchants.

Where can I get a list of outlets that accept the IDFC First Sodexo Meal Pass?

  • There are two ways to find the merchant directory:
  • Download the Zeta mobile app and click on the ‘Merchant List’ option to view the list of Sodexo Merchant outlets
  • Find the Sodexo Merchant Web directory on http://sodexo.live/directory

Can I withdraw cash using my IDFC First Sodexo Meal Pass?

No. As per law, the card can only be used to purchase food and non-alcoholic beverages.

What are the different methods to pay using the Zeta app?

The different methods to pay using the Zeta app are as mentioned below:

  • Zeta Code - Click on “Zeta Code”, generate an OTP by tapping on the screen, share the OTP with the vendor to pay and you’re done! Get the receipt for your purchase instantly.
  • QR code - Just scan the QR code at the merchant outlet and punch the amount to pay in less than 3 seconds
  • Shop ID - Enter the merchant’s Shop ID and pay the amountPlease note that the above-mentioned payment methods can only be used at merchant outlets that have been enabled to accept such payments and will not be available at all Sodexo-affiliated merchant outlets.

What is KYC registration?Are there any limits to the amount that can be loaded on the IDFC First Sodexo Meal Pass?

RBI guidelines specify capturing and validating consumer information for certain value issued on prepaid cards. At the time of activating the card IDFC First and Sodexo obtains KYC details - minimum details (mandatory) and complete KYC (optional) of the consumer.

  • If user provided minimum details the following rules apply:
  • Balance on Card (at any point) should be ≤ Rs. 10,000*
  • Cumulative credits per month should be ≤ Rs. 10,000*
  • Cumulative of debits per month ≤ Rs. 10,000*
  • Cumulative load per FY ≤ Rs. 1,00,000*
    Within 12 months from the date of card issuance, the user will need to complete KYC, if not, no further credit allowed on the card.
    Once the user completes KYC the card can be loaded with a value of up to Rs. 1,00,000*
*Note: These limits are prescribed by RBI and are subject to changes as and when mandated by RBI.

How do I change the card PIN?

You can change the card PIN via the Zeta app available on your smartphone or desktop.

What do I do if I forget the card PIN?

You can generate a new card PIN using the Zeta app on your smartphone or desktop or by simply using the dynamic SuperPIN to make transactions.

How do I check the balance on my IDFC First Sodexo Meal Pass?

Every time you make a purchase, you will receive an email/SMS notification stating the updated card balance. You can also view card balance on the Zeta app on your smartphone or desktop.

How do I ensure the safety of my IDFC First Sodexo Meal Pass?

If you’re using the Zeta app to make payments, you can rest assured that your meal card can never be misused. With the SecureShield feature in our app, we’ve brought security into your hands. The SecureShield comprises of:

SuperPIN - A dynamic PIN that’s valid for one transaction only

Swipe2Pay - With Swipe2Pay, all you need to do is swipe on the secure dialog that is presented by Zeta on your phone to complete your online transactions. It is perfectly safe, fast and convenient.

To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the card together. If you have lost your card, please block your card at the earliest to avoid misuse of the card. You can block and unblock your card through the Zeta mobile app.

What should I do if my IDFC First Sodexo Meal Pass is lost or stolen?

On loss of the card, you can easily block your card using the Zeta app in just a click. Open your Zeta app, go to ‘Settings’, click on your ‘IDFC First Sodexo Meal Pass’ and turn on the ‘Block temporarily’ button to prevent transactions on your card. You can also reach out to Sodexo Customer Service team. The lost card will be blocked and the available amount would be issued to the cardholder in a replacement card only after the cardholder requests for a replacement card. You can raise a request for the replacement card by logging in on desktop interface.

Will I be charged for the replacement card?

Yes, you will be charged a card replacement fee as mentioned in your welcome letter

Can I add an outlet of my choice in its network?

Kindly share the details of your favourite outlets at http://sodexo.live/suggest-us Sodexo will try to affiliate outlet of your choice in the network.

Is there any inactive fee on the IDFC First Sodexo Meal Pass?

Yes, a card inactive fee as mentioned in your welcome letter will be charged if there is no credit/debit transactions on the card for 90 days.

Is there any other fee on the IDFC First Sodexo Meal Pass?

Yes, an insufficient fund fee as mentioned in your welcome letter will be charged for every transaction that is declined due to insufficient balance on card.

How can I block/replace my IDFC First Sodexo Meal Pass?

You can block your card by calling our customer service centres OR email us at consumer@india.sodexo.com (TAT – 2 working days) OR visit the Zeta app to block/replace your card

Can Sodexo add an outlet of my choice in its network?

Kindly share the details of your favourite outlets at http://www.sodexobenefitsindia.com/users/#find-and-suggest-outlet Sodexo will try to affiliate outlet of your choice in the network.

Can Sodexo add an outlet of my choice in its network?

Kindly share the details of your favourite outlets at http://www.sodexobenefitsindia.com/users/#find-and-suggest-outlet Sodexo will try to affiliate outlet of your choice in the network.

Is my card secured by a transaction PIN?

Yes, the IDFC First Sodexo Meal Pass is a PIN-based card. You will receive your static PIN as part of the card welcome kit. You can also generate a SuperPIN on your own using the Zeta app. This SuperPIN is dynamic and generates every two minutes.

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Contact us

REGISTERED office:

IDFC FIRST Bank Ltd

KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India

Corporate office:

IDFC FIRST Bank Ltd

Naman Chambers,
C-32, G-Block,
Bandra-Kurla Complex,
Bandra East, Mumbai - 400051,
India

IDFC FIRST Bank Customers

Toll Free No - 1800 419 4332
Email - Banker@idfcfirstbank.com

Capital First Customers

Toll Free No - 1860 500 9900
Email - Customer.Care@Capitalfirst.Com

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